BAD SERVICE

Business not reliable and does not capture client’s information correctly. I had a delivery scheduled for Monday 16 May 2022, and there was an issue with the address. I received a call that my parcel would e delivered on Tuesday 17 May 2022, and I confirmed the correct address with the caller. I waited all day on 17 May until I had to call the company, this is when I was told that the parcel was not scheduled for delivery on the 17th. To my surprise the address had still not been updated. I updated the address with they guy who told me he would speak to the manager and I will get an sms confirming when the item would be delivered. No sms came through so I called again after 3 hours and this time I spoke to a lady, my address had still not been updated as the previous gentleman had alerted me. I updated my address yet again and she told me she had written a note for the item to be delivered by 10am on Wednesday, 18 May 2022. Seeing that I could no longer trust this address update issue, I called again in 2 hours just to see if this address issue had been sorted out and guess what? The address had STILL not been updated. I was not happy at all and related to the 3rd person I was talking to (Cherize). She is the only one that finally captured the correct information and finally updated my address. My stress now is that I need this parcel to be delivered by 10am as per the note Cherize made, but I have not received any sms from the company confirming my delivery today. I have a flight to catch and I need this delivery to happen before I fly out. This has been a very stressful process that has given me a sleepless night.