AL
Anele L
1 reviews | Active since Jun 2024
06 Mar 2026, 16:59
Bad customer service
Ordered on MrPrice , courierit was the allocated courier company. Waited the entire day for my delivery yet it never came . This has happened twice now, it’s getting tiring now .
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Replies (1)
Courierit's replyOfficial
09 Mar 2026, 11:24Dear Anele,
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the inconvenience and frustration caused regarding the handling of your delivery and your experience with our customer service team. The service you have described does not meet the standards we strive to provide our customers.We acknowledge that the situation regarding your query should not have been handled in the manner it was, and please be assured that you are certainly not the problem. Your concerns regarding the interaction with our consultant have been noted and will be addressed internally in line with our processes.We are also investigating the delivery status update that indicated the recipient could not be reached, as well as the lack of communication from the driver.We appreciate you taking the time to highlight these concerns, as it allows us to address the matter and improve our service.Please be advised that your shipment is currently loaded for delivery 09/03 , and we will ensure that it is delivered today and keep you updated .
Kind Regards,
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the inconvenience and frustration caused regarding the handling of your delivery and your experience with our customer service team. The service you have described does not meet the standards we strive to provide our customers.We acknowledge that the situation regarding your query should not have been handled in the manner it was, and please be assured that you are certainly not the problem. Your concerns regarding the interaction with our consultant have been noted and will be addressed internally in line with our processes.We are also investigating the delivery status update that indicated the recipient could not be reached, as well as the lack of communication from the driver.We appreciate you taking the time to highlight these concerns, as it allows us to address the matter and improve our service.Please be advised that your shipment is currently loaded for delivery 09/03 , and we will ensure that it is delivered today and keep you updated .
Kind Regards,
Courierit's reply09 Mar 2026, 11:24
Official
Dear Anele,
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the inconvenience and frustration caused regarding the handling of your delivery and your experience with our customer service team. The service you have described does not meet the standards we strive to provide our customers.We acknowledge that the situation regarding your query should not have been handled in the manner it was, and please be assured that you are certainly not the problem. Your concerns regarding the interaction with our consultant have been noted and will be addressed internally in line with our processes.We are also investigating the delivery status update that indicated the recipient could not be reached, as well as the lack of communication from the driver.We appreciate you taking the time to highlight these concerns, as it allows us to address the matter and improve our service.Please be advised that your shipment is currently loaded for delivery 09/03 , and we will ensure that it is delivered today and keep you updated .
Kind Regards,
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the inconvenience and frustration caused regarding the handling of your delivery and your experience with our customer service team. The service you have described does not meet the standards we strive to provide our customers.We acknowledge that the situation regarding your query should not have been handled in the manner it was, and please be assured that you are certainly not the problem. Your concerns regarding the interaction with our consultant have been noted and will be addressed internally in line with our processes.We are also investigating the delivery status update that indicated the recipient could not be reached, as well as the lack of communication from the driver.We appreciate you taking the time to highlight these concerns, as it allows us to address the matter and improve our service.Please be advised that your shipment is currently loaded for delivery 09/03 , and we will ensure that it is delivered today and keep you updated .
Kind Regards,