Bad Customer Service and Rude Employee

I am really disappointed in the service and bad customer service for such a well known brand.

At first, the communication was good and swift. As I received updated via SMS.

I even went out of my way to work half day so that I can be able to receive my order.

I then receive an sms saying that my Telkom order could not be delivered so I need to update the delivery date and address and also contact the branc on their landline ********** .

I then contact them and I am being told that the main reason why my order wasn't delivered is because the driver could not find the address and the drivers don't use GPS. It does not make sense to me why the driver did not contact me to communicate with me and ask for further assistance but he just chose to leave without making initiative.

To top it off, the lady that I spoke to on the landline was rude and even became aggitated with me.

It is highly unprofessional and extremely disappointing. I hope that this matter can be escalated to management level as I took off work for nothing!

Waybill no. THD ********** 9