Backwards and lying is this companies MO

I have never had to deal with such a backwards courier company i advise i am in hospital, and cannot have any parcels delivered to me, last week. i am discharged on Friday (5th july) and by a stroke of luck happen to be at my moms place when Courierit arrives at my mothers house without prior warning - i was not expecting arrival as i had spoken and made arrangements for this week delivery, nor had i ever said to deliver to my moms house - i then did not have a copy of my ID with me (for years courier companies have been using a scanner system???) any way, i advise the company that i need it to be delivered to my office as requested originally. on monday i get sms notifications they could not deliver i call they advise Tuesday it will be delivered - i must avail myself from 8-5 - which i do. at 6pm,i recieve notification that they could not deliver i call again they advise i was not available, my reception advised no one came to deliver ,i do not have calls to provethey were here either i was then advised that they would deliver before 10am at 12.30 i call to find out what is going on, i was on hold for 20 minutes from the lady trying to assist the driver advised her that i was not available today as he was here at 8.15. i was at my office from 7.30am and the receptionist once again confirmed no one came . she calls the driver again, who says he did not ebter thr property of the company? for days this company has messed me around the drivers lie and no one knows what the other one is doing and im left doing all the calling and arranging Serisha was the only one able to assist me (thank you) but this company needs to get with the times and stop being backwards and lying i am ashamed to have had the displeasure of having to have been associated with a company like this