Atrocious (lack of) service

If there was a rating below "1*" I would use it. Absolutely atrocious (lack of) service. I used the tracking tool of Courierit to track a parcel which I was expecting. Firstly the information provided did not make sense and secondly the tracking tool showed that the parcel was dispatched for delivery to my address 17.5hours ago. I called their call centre to enquire about the expected time of arrival of my parcel. The first time I called I was told to hold and the consultant at COURIERIT disappeared. After holding for a very long time, I hung-up and sent an email to the local branch manager (Gill Vermaak). I still have not received a response to this email. I then called COURIERIT again and spoke to Brenda, who was courteous & promised to send a message to the relevant department to call me back. It is now 4 hours later & I still have heard nothing from COURIERIT. COURIERIT - it is simple - JUST COMMUNICATE. At this point I have no idea whether my purchase has been ****** or whether I have been ****med. I do not understand why a delivery that was dispatched on delivery to me 28 hours ago has not yet been delivered and why I have not been notified of its whereabouts, in spite of calling and emailing the company. This company needs to be relegated to the dustbin.