Appalling Service

Good Day

I would like to lodge a complaint against a person working for your company by the name of Neo, if it is the right name, his work contact number is ********** . I took a contract with Telkom through a company known as buy Mondo, after the delivery of my phone on the 31st of January 2019, I realized there’s are no speakers on the phone I received. I called buy Mondo the following day on the 01st of February to log a call with them regarding the phone, I was told someone will come and collect the following week sometime and they will contact me before their arrival. Later on the day on the 1st of February after my meeting a saw missed calls from the above mentioned number, I called back the number and some guy answered saying they are from the couriers and have been send to collect the phone and since I didn’t answer my phone he has already driven passed my work place and can’t come back and that he’ll come back on Monday, I wasn’t at work on Monday the 4th of February 2019 and I send him a message notifying him and asking him to come the following day on the 05th of February 2019, I didn’t get a response from him and he didn’t come. He called me on Thursday the 07th of February 2019 to say, he wasn’t able to come on Tuesday and he will come on Friday the 08th of February to collect the phone, but since he hasn’t come to collect the phone or even contacted me.

My problem is that it has now been over two weeks since this guy was supposed to collect the phone and take it back to Telkom, Telkom has a cooling off period of which I have to send back the phone within a week after receiving it if it’s faulty. I have contacted Buy Mondo company and was told that they have cancelled the instruction and was told the courier guy gave feedback that he couldn’t get hold of me.

I would like to know where, when and how could he not get hold of me and what other means did he use to ensure that he does his job and collects this phone from me, if for any reason that my phone was off if he was at my work place, we have receptionists which are the to assist, they could have called me to let me know there is someone looking for me.

I would also like to know who will pay for the repairs of a new phone, which I reported not usable the 2nd day I received it, because of your employees incompetency and don’t care attitude towards customers.