KT
Khanyisile T
1 reviews | Active since Dec 2019
01 Dec 2025, 14:27
Afrihost must change the courier it uses.
Worst service by far. They never call when they are making delivery.
On 2 occasions the first time they came at 19:45 at my work place (27th of November)
On the 28th of November they came at 18:45.
Yet again no communication at all. The call Centre was not of much help as I called on Thursday and they said they would call the driver to find out where he is as I knock off at 16:30 but I guess that never happened.
Yet again today received a notification that it is out for delivery. We shall see what happens but really bad service.
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Replies (2)
Courierit's replyOfficial
08 Dec 2025, 11:39Good day,We sincerely apologize for the repeated poor experience you have had with our delivery service. We completely understand your frustration with the late delivery attempts, lack of communication from the driver, and the unhelpfulness of the call centre. This is far below the service standard we aim to provide.To enable us to urgently investigate and resolve this matter, could you please provide us with your waybill or tracking number? Once we have this information, we will escalate your case immediately, ensure the driver contacts you prior to arrival, and arrange for your parcel to be delivered without further delays.We deeply regret the inconvenience caused and appreciate your patience while we work to rectify this.Kind regards,
Courierit's reply08 Dec 2025, 11:39
Official
Good day,We sincerely apologize for the repeated poor experience you have had with our delivery service. We completely understand your frustration with the late delivery attempts, lack of communication from the driver, and the unhelpfulness of the call centre. This is far below the service standard we aim to provide.To enable us to urgently investigate and resolve this matter, could you please provide us with your waybill or tracking number? Once we have this information, we will escalate your case immediately, ensure the driver contacts you prior to arrival, and arrange for your parcel to be delivered without further delays.We deeply regret the inconvenience caused and appreciate your patience while we work to rectify this.Kind regards,
KT
Khanyisile T's updateReviewer Update
08 Dec 2025, 14:33CDM***
KT
Khanyisile T's update08 Dec 2025, 14:33
Reviewer Update
CDM***