Abysmal Customer service

I received an SMS about a parcel I was expecting on Wednesday 18 September stating:

"Telkom Order THD***6 has been handed to Courier. Expect delivery within 1 2 working days, weekends excluded. Please ensure ID and utility bill present. Click the below link to view/change delivery address or date. Click http://www.courieritdeliveryexceptions.co.za/?WN=THD***6&AN=12793&EN=&RT=SMS"

I then went online to change my delivery address I it was scheduled for delivery to my work address and I had taken ill. I then called the Cape Town call center who confirmed the change had been made. I called again on Thursday and the same was conveyed, that my delivery address had been changed.

Yesterday I get called by the courier advising me he is at my work address. I advised that I had had the address changed it he is to bring it to the specified address, to which he said he is unable to as he is not in the area where my home is situated I called the customer care center again and was greeted by a Richard, who then explained some ****-and-bull about the parcel needing to come back undelivered before an address change can be effected. For real, you would rather waste time and money than to effect a change that will be in the best interests of both parties.

I then asked to speak to the manager, who was so never minded she never even had the audacity to speak to me. On returning to the call Richard advised that the parcel will be marked for delivery today (Saturday 21 September 2019) between the hours of 8 and 12.27 I called CourierIT to find out where the parcel was, only to be told it was never marked for delivery for today. The only thing that was done was a note left on the system advising delivery is to take place today.

This parcel was a gift for someone who was to receive it yesterday. I then told the person I would definitely have it today. So aside from the inconvenience of my time that was wasted waiting at home for a parcel that never arrived, i now need to look the fool again in having to postpone yet again!

I am sure Gill Vermaak would love to know how *********** his customer careless staff are...

Please relay this to him.

Yours in disgust