Absolutely Pathetic Service from CourierIT – Empty Promises, No Delivery, and Zero Trust!

My experience with CourierIT has been absolutely appalling. I honestly would not recommend this logistics company to anyone, not even my worst enemy!

My parcel was scheduled for delivery last Thursday, but it never arrived. Later that night, AFTER OFFICE HOURS, I was informed that it would be delivered the following day, Friday. Friday came and went, and guess what? No parcel! Instead, I received the SAME MESSAGE, the SAME EXCUSE, and yet another empty promise.

Now, today, I have been given the same recycled nonsense again, with the promise that my parcel will be delivered tomorrow, Tuesday. At this point, I have absolutely no reason to trust a single word coming from this company. How many times must a customer be told that their parcel will arrive "tomorrow" before someone actually takes responsibility and does their job?

I am also deeply disappointed with the handling of this delivery by the driver, Sibongiseni Masanabo, as my parcel remains undelivered despite the repeated delivery promises. Customers should not have to keep chasing their own parcels or sit around waiting for deliveries that never happen.

This is not just an inconvenience; it is a complete failure of service, communication, and accountability. Sending customers repetitive messages about tomorrow's delivery does not solve anything. It just makes your company look disorganised and completely unreliable.

CourierIT has officially lost my trust. I will think twice before purchasing from any online store that uses this company as its delivery partner. I would rather reconsider shopping with a retailer altogether than deal with this level of frustration again.

My advice to anyone considering using CourierIT: manage your expectations, because based on my experience, a promised delivery date seems to mean absolutely nothing.

Do better, CourierIT. Customers pay for goods and expect a delivery service that actually delivers, not a daily cycle of copy-and-paste messages and broken promises. This experience has been disgraceful, and I would not recommend your services.