Absolute failure of delivery of Express parcels

<p>3 Parcels collected 03/08/2017 at my office. The driver failed to bring the sleeves with him in which I was supposed to seal the parcels. I printed a waybill for him. The parcels were sent as Express items to be delivered by the following day 04/08/2017. I made arrangements with COurier it CPT and JHB to deliver the parcels at 15:00 and this was agreed on by the rep on the phone.</p> <p> </p> <p>I later contacted the call centre to follow up as the website was not tracking the parcels and logged requests with Lulama, Zeenit and Shereen in Customer service. I also spoke to a Riaan in Opps who dropped my call when I wanted a transfer to Jerry who works in the same department.</p> <p> </p> <p>All of the above mentioned persons have failed to track the parcels that were not delivered. I followed up at my own expense as Zeenit frailed to come back to me before she loft for home.</p> <p> </p> <p>Shereen phoned me back as she was the last contact I had with Courierit on the 4th and said that they have still not located my parcels and would follow up later the evening and the morning of the 5th. The parcels, if located, will only be delivered on the 05/08/2017 which is a day later than what was paid and arranged for.</p> <p> </p> <p>Below are the trackine numbers.</p> <p>UA ********** 00<br />UA ********** 00<br />UA ********** 00</p>