PM
Pertunia M
1 reviews | Active since Nov 2017
11 May 2026, 17:51
2nd Parcel not delivered.
This is the second time Courierit Witbank sends me a message saying my package is out for delivery and then the driver doesn't deliver. He/she claims that my phone isn't going through whereas they are lying. I tried calling their office number and nobody is picking up. I wish Ackermans online can change their delivery company because Courierit sucks!!!
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Courierit's replyOfficial
12 May 2026, 14:02Dear Petrunia
Good day,Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the repeated delivery issues experienced.We are very concerned to hear that you were notified of an “out for delivery” status without successful delivery, as well as the difficulties experienced when attempting to reach our office for assistance. This is not the level of service we aim to provide.Kindly be advised that your query has been escalated for urgent investigation with the Courierit Witbank depot and the relevant operations team. A full trace will be conducted on your parcel to determine its current status and delivery attempts.A call centre agent will be in contact with you shortly to provide clarity, reassurance, and a resolution to this matter.We sincerely apologise for the inconvenience caused and appreciate your patience while we urgently attend to this issue.Kind regards,
Good day,Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the repeated delivery issues experienced.We are very concerned to hear that you were notified of an “out for delivery” status without successful delivery, as well as the difficulties experienced when attempting to reach our office for assistance. This is not the level of service we aim to provide.Kindly be advised that your query has been escalated for urgent investigation with the Courierit Witbank depot and the relevant operations team. A full trace will be conducted on your parcel to determine its current status and delivery attempts.A call centre agent will be in contact with you shortly to provide clarity, reassurance, and a resolution to this matter.We sincerely apologise for the inconvenience caused and appreciate your patience while we urgently attend to this issue.Kind regards,
Courierit's reply12 May 2026, 14:02
Official
Dear Petrunia
Good day,Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the repeated delivery issues experienced.We are very concerned to hear that you were notified of an “out for delivery” status without successful delivery, as well as the difficulties experienced when attempting to reach our office for assistance. This is not the level of service we aim to provide.Kindly be advised that your query has been escalated for urgent investigation with the Courierit Witbank depot and the relevant operations team. A full trace will be conducted on your parcel to determine its current status and delivery attempts.A call centre agent will be in contact with you shortly to provide clarity, reassurance, and a resolution to this matter.We sincerely apologise for the inconvenience caused and appreciate your patience while we urgently attend to this issue.Kind regards,
Good day,Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the repeated delivery issues experienced.We are very concerned to hear that you were notified of an “out for delivery” status without successful delivery, as well as the difficulties experienced when attempting to reach our office for assistance. This is not the level of service we aim to provide.Kindly be advised that your query has been escalated for urgent investigation with the Courierit Witbank depot and the relevant operations team. A full trace will be conducted on your parcel to determine its current status and delivery attempts.A call centre agent will be in contact with you shortly to provide clarity, reassurance, and a resolution to this matter.We sincerely apologise for the inconvenience caused and appreciate your patience while we urgently attend to this issue.Kind regards,