AM
Andile M
1 reviews | Active since Oct 2018
30 Sept 2020, 12:41
Unhappy customer
May you kindly update us on the progress of the property the last time I called I was told its on 97% and today I am told that there are no meters which I find very strange because there are people living there already and the last time I went the house I saw a meter in front of the gate. The lady I spoke to today confirmed that documents "tick sheet" was sent 7 days ago for an inspection but no actioned it. This is becoming a big inconvenience since I'm paying for a storage and rent. Please note this note this is not a complaint yet. I will wait for your response and take it from there
Regards 2415
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Replies (3)
Cosmopolitan Projects's replyOfficial
30 Sept 2020, 13:26Dear Andile M
There is a huge backlog on meters for our site due to suppliier component issues as manufactures were closed over most of the Covid lockdown period.
Correct there are many persons who have occupied. but at this time we wait on 70 meters for 70 houses already complete on site.
We understand your frustration. It is extremely inconvenient for clients and affects our business negatively.
Be assured we are working hard, together, with the local council, to ensure that meters are installed as speedily as they are manufactured.
Kind regards
Isalina Barreto
There is a huge backlog on meters for our site due to suppliier component issues as manufactures were closed over most of the Covid lockdown period.
Correct there are many persons who have occupied. but at this time we wait on 70 meters for 70 houses already complete on site.
We understand your frustration. It is extremely inconvenient for clients and affects our business negatively.
Be assured we are working hard, together, with the local council, to ensure that meters are installed as speedily as they are manufactured.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply30 Sept 2020, 13:26
Official
Dear Andile M
There is a huge backlog on meters for our site due to suppliier component issues as manufactures were closed over most of the Covid lockdown period.
Correct there are many persons who have occupied. but at this time we wait on 70 meters for 70 houses already complete on site.
We understand your frustration. It is extremely inconvenient for clients and affects our business negatively.
Be assured we are working hard, together, with the local council, to ensure that meters are installed as speedily as they are manufactured.
Kind regards
Isalina Barreto
There is a huge backlog on meters for our site due to suppliier component issues as manufactures were closed over most of the Covid lockdown period.
Correct there are many persons who have occupied. but at this time we wait on 70 meters for 70 houses already complete on site.
We understand your frustration. It is extremely inconvenient for clients and affects our business negatively.
Be assured we are working hard, together, with the local council, to ensure that meters are installed as speedily as they are manufactured.
Kind regards
Isalina Barreto
AM
Andile M's updateReviewer Update
30 Sept 2020, 15:11There is a meter there I'll take a picture for you, there too many stories firstly I was told that the house needs touch ups and yes that was correct last week I went there and I found a guy painting, today Palesa confirmed that an inspector was supposed to be there 7 days ago documents were sent to relavent people but that never happened the guy's next door moved in already and we both have meters. My point is the house was built a long time ago before the one's that are currently occupied now. What's the hold up now really. As for my agent he's not reachable until today just after I sent this complaint he calls me and I deliberately ignored his call I have nothing to say to him he got his commission now he's doesn't care . I am really disappointed with the service I am getting. The bank confirmed that they will start debiting on the 15th next month and by the look of things I don't see myself in the house then because of these delays ???? when you respond I'll probably have some recordings of your call center agants in bedford view
AM
Andile M's update30 Sept 2020, 15:11
Reviewer Update
There is a meter there I'll take a picture for you, there too many stories firstly I was told that the house needs touch ups and yes that was correct last week I went there and I found a guy painting, today Palesa confirmed that an inspector was supposed to be there 7 days ago documents were sent to relavent people but that never happened the guy's next door moved in already and we both have meters. My point is the house was built a long time ago before the one's that are currently occupied now. What's the hold up now really. As for my agent he's not reachable until today just after I sent this complaint he calls me and I deliberately ignored his call I have nothing to say to him he got his commission now he's doesn't care . I am really disappointed with the service I am getting. The bank confirmed that they will start debiting on the 15th next month and by the look of things I don't see myself in the house then because of these delays ???? when you respond I'll probably have some recordings of your call center agants in bedford view
Cosmopolitan Projects's replyOfficial
30 Sept 2020, 18:49Dear Andile M
Our *** Min
Per your posts, we see you are well informed and seem to be receiving relevant feedback as to the current status of your property.
Your frustration is that you are demanding to have already received house keys.
Please bear in mind and apply reasonble expectation of house delivery:
Your water meter was installed 27 August.
After that there is quite some work to be done regards the water connectivetly.
Thereafter the the final inspection must be done by council to test water and electrical compliance with state regulations.
You will see various stages of construction of other houses on site - possibley started before or after your house. Each stand is goverened by many variables on the back end as part of the property development process.
Accordingly each house is put into the construction programme to the best of our planning considering all these variables.
Regards your concern of your bond account being debited with interest on the 15th October - this is NOT paid by you, but by us. All interest charged to the bond account is deducted from the developers' final payment, There is no financial implication to you regards your bond until AFTER you have received house keys.
As stated before, your house is one of 70 in process.
In this group, your house, is well within reasonble turnaround.
We cannot put you house ahead of others.
We are closing our file in regards to this post.
We do not manage our transaction process on this platform.
You are welcome to call our client service call centre on ********** should you still require futher clarity.
Kind regards
Isalina Barreto
Our *** Min
Per your posts, we see you are well informed and seem to be receiving relevant feedback as to the current status of your property.
Your frustration is that you are demanding to have already received house keys.
Please bear in mind and apply reasonble expectation of house delivery:
- Your bond was approved 13 July 2020
- You have signed the required legal documents 6 August 2020
- Registration of the land into your name 10 September 2020
- As at 30 September your house is at 97% complete status
Your water meter was installed 27 August.
After that there is quite some work to be done regards the water connectivetly.
Thereafter the the final inspection must be done by council to test water and electrical compliance with state regulations.
You will see various stages of construction of other houses on site - possibley started before or after your house. Each stand is goverened by many variables on the back end as part of the property development process.
Accordingly each house is put into the construction programme to the best of our planning considering all these variables.
Regards your concern of your bond account being debited with interest on the 15th October - this is NOT paid by you, but by us. All interest charged to the bond account is deducted from the developers' final payment, There is no financial implication to you regards your bond until AFTER you have received house keys.
As stated before, your house is one of 70 in process.
In this group, your house, is well within reasonble turnaround.
We cannot put you house ahead of others.
We are closing our file in regards to this post.
We do not manage our transaction process on this platform.
You are welcome to call our client service call centre on ********** should you still require futher clarity.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply30 Sept 2020, 18:49
Official
Dear Andile M
Our *** Min
Per your posts, we see you are well informed and seem to be receiving relevant feedback as to the current status of your property.
Your frustration is that you are demanding to have already received house keys.
Please bear in mind and apply reasonble expectation of house delivery:
Your water meter was installed 27 August.
After that there is quite some work to be done regards the water connectivetly.
Thereafter the the final inspection must be done by council to test water and electrical compliance with state regulations.
You will see various stages of construction of other houses on site - possibley started before or after your house. Each stand is goverened by many variables on the back end as part of the property development process.
Accordingly each house is put into the construction programme to the best of our planning considering all these variables.
Regards your concern of your bond account being debited with interest on the 15th October - this is NOT paid by you, but by us. All interest charged to the bond account is deducted from the developers' final payment, There is no financial implication to you regards your bond until AFTER you have received house keys.
As stated before, your house is one of 70 in process.
In this group, your house, is well within reasonble turnaround.
We cannot put you house ahead of others.
We are closing our file in regards to this post.
We do not manage our transaction process on this platform.
You are welcome to call our client service call centre on ********** should you still require futher clarity.
Kind regards
Isalina Barreto
Our *** Min
Per your posts, we see you are well informed and seem to be receiving relevant feedback as to the current status of your property.
Your frustration is that you are demanding to have already received house keys.
Please bear in mind and apply reasonble expectation of house delivery:
- Your bond was approved 13 July 2020
- You have signed the required legal documents 6 August 2020
- Registration of the land into your name 10 September 2020
- As at 30 September your house is at 97% complete status
Your water meter was installed 27 August.
After that there is quite some work to be done regards the water connectivetly.
Thereafter the the final inspection must be done by council to test water and electrical compliance with state regulations.
You will see various stages of construction of other houses on site - possibley started before or after your house. Each stand is goverened by many variables on the back end as part of the property development process.
Accordingly each house is put into the construction programme to the best of our planning considering all these variables.
Regards your concern of your bond account being debited with interest on the 15th October - this is NOT paid by you, but by us. All interest charged to the bond account is deducted from the developers' final payment, There is no financial implication to you regards your bond until AFTER you have received house keys.
As stated before, your house is one of 70 in process.
In this group, your house, is well within reasonble turnaround.
We cannot put you house ahead of others.
We are closing our file in regards to this post.
We do not manage our transaction process on this platform.
You are welcome to call our client service call centre on ********** should you still require futher clarity.
Kind regards
Isalina Barreto