Based on recent customer reviews, Cosmopolitan Projects draws praise for its sales agents, who buyers describe as patient, communicative and genuinely supportive through bond applications and approvals. Sentiment shifts sharply after transfer, however, with homeowners at estates such as Emperors, Milano, Star Village and Palm Springs reporting cracked walls, leaking windows, mould, faulty geysers, blocked drainage and unfinished snag lists. Complaints centre on client care that ignores escalations, missed technician appointments, unpaid rent refunds and rude call handling, leaving several owners regretting their purchase and warning prospective buyers.
Replied to 94% of negative reviews
Reply time on negative reviews: 40h 28m
TrustIndex
3.7
Ranking
#16
in Real Estate
Reply Time
44h 32m
NPS Score
-46
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 40h 28m
Nov '25 - Oct '26
Frequently Asked Questions About Cosmopolitan Projects
What do customers say about Cosmopolitan Projects?
Based on recent customer reviews, Cosmopolitan Projects draws praise for its sales agents, who buyers describe as patient, communicative and genuinely supportive through bond applications and approvals. Sentiment shifts sharply after transfer, however, with homeowners at estates such as Emperors, Milano, Star Village and Palm Springs reporting cracked walls, leaking windows, mould, faulty geysers, blocked drainage and unfinished snag lists. Complaints centre on client care that ignores escalations, missed technician appointments, unpaid rent refunds and rude call handling, leaving several owners regretting their purchase and warning prospective buyers.
Is Cosmopolitan Projects trustworthy?
Cosmopolitan Projects has a TrustIndex of 3.7 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 40 hours 28 min. Hellopeter has tracked Cosmopolitan Projects across 481 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
UNRESOLVED MOULD AND MOISTURE PROBLEMS
My house is part of a new housing development, yet when I moved in, I discovered mould on the walls. I have reported this problem on more than five occasions and repeatedly explained that the mould and excessive moisture are affecting my family's health and our ability to live comfortably in the house. Despite my repeated complaints and attempts to explain the seriousness of the situation, the response has been inadequate. The only interventions that have been carried out are painting the affected wall and replacing the kitchen cabinet. Unfortunately, these measures do not appear to have resolved the underlying mould and moisture problem. I am deeply concerned that my complaints are not being taken seriously. This is not simply a cosmetic problem that can be resolved by painting over the affected areas. The continued presence of mould and moisture raises serious concerns about the condition of the property and the health and well-being of my family. The situation has also affected our ability to sleep peacefully at night. I have even suggested that my family and I be temporarily moved to alternative accommodation while the necessary investigations and repairs are carried out, with the understanding that we would return once the problem has been properly resolved. However, it appears that this reasonable temporary solution has not been given the consideration it deserves. I find it unacceptable that, after repeatedly reporting this issue and explaining its impact on my family, I am still living with the same problem without a clear and effective resolution plan
1 reviews | Active since May 2026
UNRESOLVED MOULD AND MOISTURE PROBLEMS
My house is part of a new housing development, yet when I moved in, I discovered mould on the walls. I have reported this problem on more than five occasions and repeatedly explained that the mould and excessive moisture are affecting my family's health and our ability to live comfortably in the house. Despite my repeated complaints and attempts to explain the seriousness of the situation, the response has been inadequate. The only interventions that have been carried out are painting the affected wall and replacing the kitchen cabinet. Unfortunately, these measures do not appear to have resolved the underlying mould and moisture problem. I am deeply concerned that my complaints are not being taken seriously. This is not simply a cosmetic problem that can be resolved by painting over the affected areas. The continued presence of mould and moisture raises serious concerns about the condition of the property and the health and well-being of my family. The situation has also affected our ability to sleep peacefully at night. I have even suggested that my family and I be temporarily moved to alternative accommodation while the necessary investigations and repairs are carried out, with the understanding that we would return once the problem has been properly resolved. However, it appears that this reasonable temporary solution has not been given the consideration it deserves. I find it unacceptable that, after repeatedly reporting this issue and explaining its impact on my family, I am still living with the same problem without a clear and effective resolution plan
1 reviews | Active since May 2026
Bad service
I have moved in into my house at star village yet problem are not ending… the drain was not working, the geyser was not connected we wasted money on electricity for 5 weeks switching it on for 5 hours and the water wouldn’t even get warm…now my neighbour’s realised that my roof is incomplete yes there is a tile missing from the roof which could result in the house leaking…i reported the matter on August 30th up to date i have not received feedback but stories after stories Cosmo has bad customer service and rude agents the look on paper but customer service is zero so useless yet we are paying a lot of money to be treated like this think again before buying a house from them … call me and fix this ***
1 reviews | Active since May 2026
Bad service
I have moved in into my house at star village yet problem are not ending… the drain was not working, the geyser was not connected we wasted money on electricity for 5 weeks switching it on for 5 hours and the water wouldn’t even get warm…now my neighbour’s realised that my roof is incomplete yes there is a tile missing from the roof which could result in the house leaking…i reported the matter on August 30th up to date i have not received feedback but stories after stories Cosmo has bad customer service and rude agents the look on paper but customer service is zero so useless yet we are paying a lot of money to be treated like this think again before buying a house from them … call me and fix this ***
1 reviews | Active since Jul 2023
Cosmopolitan Projects Home Service
Very poor service, after moving in our new house a lot of things weren't working. Their solar system gyser which is supposed to be new doesn't work at all either by sun or electricity. We reported this and have been calling them, but they still haven't attended to our issues. I think they use old things and hope we won't notice, that's a very bad way to save for your company. We haven't had hot water for 5 days and a stove, they ended up not answering their phone. Very poor service, I'm unhappy. I regret going for Cosmopolitan Projects.
1 reviews | Active since Jul 2023
Cosmopolitan Projects Home Service
Very poor service, after moving in our new house a lot of things weren't working. Their solar system gyser which is supposed to be new doesn't work at all either by sun or electricity. We reported this and have been calling them, but they still haven't attended to our issues. I think they use old things and hope we won't notice, that's a very bad way to save for your company. We haven't had hot water for 5 days and a stove, they ended up not answering their phone. Very poor service, I'm unhappy. I regret going for Cosmopolitan Projects.
1 reviews | Active since Jul 2019
Urgent Query Regarding Outstanding Rent Refund
I would like to raise a concern regarding my experience with Cosmo, as unfortunately, the situation is becoming increasingly frustrating. My house was registered on the 21st, and I informed Cosmo on the same day. I also requested a refund for the rent that I had already paid. However, to date, I am still waiting for this refund to be processed. I sent Francinah an email last Wednesday to follow up on the matter, but I have not received any feedback or confirmation regarding when my refund will be paid. I find this situation very disappointing. I have never been late with my rent payments, and whenever payment is due, I receive constant calls and follow-ups. However, now that I am waiting for money that is owed back to me, I am struggling to get any response or assistance.
1 reviews | Active since Jul 2019
Urgent Query Regarding Outstanding Rent Refund
I would like to raise a concern regarding my experience with Cosmo, as unfortunately, the situation is becoming increasingly frustrating. My house was registered on the 21st, and I informed Cosmo on the same day. I also requested a refund for the rent that I had already paid. However, to date, I am still waiting for this refund to be processed. I sent Francinah an email last Wednesday to follow up on the matter, but I have not received any feedback or confirmation regarding when my refund will be paid. I find this situation very disappointing. I have never been late with my rent payments, and whenever payment is due, I receive constant calls and follow-ups. However, now that I am waiting for money that is owed back to me, I am struggling to get any response or assistance.
1 reviews | Active since Aug 2026
Bad Client Care Service
Customer Service (Client Care) service is very poor. they don't attend to you, you will even escalate but it will go nowere. I have a default shower in the mainbedroom so they need to come and change the flooring i have been following up an escalating to a point were now i have given up i am nolonger calling them, i even raised this issue on the 3months checkup survey but nothing has been done, i raised so many concerns on the 3 months checkup no one has contacted me to say we coming to fix them. the fact that we have a shower and it is just for decorations because it is not functional is not nice. so if you are thinking of buying a cosmopolitan house at Emperors security estate just be ready to fight for everything because they dont take us serious.
1 reviews | Active since Aug 2026
Bad Client Care Service
Customer Service (Client Care) service is very poor. they don't attend to you, you will even escalate but it will go nowere. I have a default shower in the mainbedroom so they need to come and change the flooring i have been following up an escalating to a point were now i have given up i am nolonger calling them, i even raised this issue on the 3months checkup survey but nothing has been done, i raised so many concerns on the 3 months checkup no one has contacted me to say we coming to fix them. the fact that we have a shower and it is just for decorations because it is not functional is not nice. so if you are thinking of buying a cosmopolitan house at Emperors security estate just be ready to fight for everything because they dont take us serious.
1 reviews | Active since May 2025
Poor quality house and mean consultants
I bought a new house at Cosmopolitan Projects and moved in on 4th of June 2025, the quality is so poor. My main bedroom door can open the bathroom door even wind from the toilet window can open a door. Their built in cardboard underneath they didn't even plaster hence its easy for insects to enter the house. The thing underneath that covers what beneath the cardboard comes out all the time. The aluminum windows are leaking when its raining. When you log in a query and you call them to follow up their so called 'Isaline' who works for customer service is rude as if this houses were free she even tells you to shut up its her turn to speak. The paving outside is worse been fixed more than 2 times already but still its not straight to show that they ddint level or stomp prior putting bricks. The river sand that was used underneath the bricks you cannot even see traces of it yet they claim to have added it. New home owners check your price structure or alse you will pay for an awning that is not installed in your house. A year later after their warranty everything breaks they're burglar is no longer working, the cracks that they closed they reopen, you can even hear someone opening a suitcase on the next room there is literally no privacy. The paint they used for doors is breaking, l am so disappointed as it is l am looking for a new house n selling this one. Imagine paying close to a million for such quality poor quality very bad customer service. Isalina lacks customer service attiqutte, she is very rude and mean. As soon as cosmopolitan has your money they threaten you like thrash hence she can even raise her voice when you raising concerns 😟 poor quality houses. Cosmopolitan standard has fallen
1 reviews | Active since May 2025
Poor quality house and mean consultants
I bought a new house at Cosmopolitan Projects and moved in on 4th of June 2025, the quality is so poor. My main bedroom door can open the bathroom door even wind from the toilet window can open a door. Their built in cardboard underneath they didn't even plaster hence its easy for insects to enter the house. The thing underneath that covers what beneath the cardboard comes out all the time. The aluminum windows are leaking when its raining. When you log in a query and you call them to follow up their so called 'Isaline' who works for customer service is rude as if this houses were free she even tells you to shut up its her turn to speak. The paving outside is worse been fixed more than 2 times already but still its not straight to show that they ddint level or stomp prior putting bricks. The river sand that was used underneath the bricks you cannot even see traces of it yet they claim to have added it. New home owners check your price structure or alse you will pay for an awning that is not installed in your house. A year later after their warranty everything breaks they're burglar is no longer working, the cracks that they closed they reopen, you can even hear someone opening a suitcase on the next room there is literally no privacy. The paint they used for doors is breaking, l am so disappointed as it is l am looking for a new house n selling this one. Imagine paying close to a million for such quality poor quality very bad customer service. Isalina lacks customer service attiqutte, she is very rude and mean. As soon as cosmopolitan has your money they threaten you like thrash hence she can even raise her voice when you raising concerns 😟 poor quality houses. Cosmopolitan standard has fallen
1 reviews | Active since May 2026
Mould problems in a new development house
I bought a newly built home from Cosmopolitan Projects, expecting a safe and good-quality home for my family. Unfortunately, my experience has been extremely disappointing. I have been living in the house for less than five months, yet I have already experienced several problems with the property. The most serious issue is persistent mould, which has been reported to Cosmopolitan Projects several times. Cosmopolitan has sent people to inspect the problem on more than one occasion, but the issue has still not been properly resolved. During two of the visits, I was told that the mould could be caused by me not opening my windows enough and that I should keep the windows open all the time. What concerns me is that a moisture test was done and the reading was 18.5. Instead of simply being told that I need to keep my windows open, I expected a proper investigation into the source of the moisture and a permanent solution to the mould problem. The situation has become very serious for my family. The mould is affecting our ability to comfortably use our bedrooms, and we have stopped using them because we struggle to breathe at night. This is a new home, and I did not expect to experience a problem of this nature so soon after moving in. Unfortunately, the mould is not the only issue I have experienced with this house. There are several other defects and problems that have occurred since I moved in, despite the property being a new development. I am extremely disappointed with the way these issues have been handled. Sending different people to inspect the problem without actually identifying and fixing the underlying cause is not a satisfactory solution. At this stage, based on my experience, I cannot recommend Cosmopolitan Projects to anyone looking to purchase a new home. Buying a house is one of the biggest investments a person can make, and I expected proper work , quality and after-sales support. I am posting this review because I want Cosmopolitan Projects to take the matter seriously, investigate the underlying cause of the moisture and mould, and provide a permanent solution. I have kept records of my complaints, inspections and the issues experienced with the property and can provide them if required.
1 reviews | Active since May 2026
Mould problems in a new development house
I bought a newly built home from Cosmopolitan Projects, expecting a safe and good-quality home for my family. Unfortunately, my experience has been extremely disappointing. I have been living in the house for less than five months, yet I have already experienced several problems with the property. The most serious issue is persistent mould, which has been reported to Cosmopolitan Projects several times. Cosmopolitan has sent people to inspect the problem on more than one occasion, but the issue has still not been properly resolved. During two of the visits, I was told that the mould could be caused by me not opening my windows enough and that I should keep the windows open all the time. What concerns me is that a moisture test was done and the reading was 18.5. Instead of simply being told that I need to keep my windows open, I expected a proper investigation into the source of the moisture and a permanent solution to the mould problem. The situation has become very serious for my family. The mould is affecting our ability to comfortably use our bedrooms, and we have stopped using them because we struggle to breathe at night. This is a new home, and I did not expect to experience a problem of this nature so soon after moving in. Unfortunately, the mould is not the only issue I have experienced with this house. There are several other defects and problems that have occurred since I moved in, despite the property being a new development. I am extremely disappointed with the way these issues have been handled. Sending different people to inspect the problem without actually identifying and fixing the underlying cause is not a satisfactory solution. At this stage, based on my experience, I cannot recommend Cosmopolitan Projects to anyone looking to purchase a new home. Buying a house is one of the biggest investments a person can make, and I expected proper work , quality and after-sales support. I am posting this review because I want Cosmopolitan Projects to take the matter seriously, investigate the underlying cause of the moisture and mould, and provide a permanent solution. I have kept records of my complaints, inspections and the issues experienced with the property and can provide them if required.
1 reviews | Active since Jan 2022
TRUE DEFINITION OF PASSION AND DEDICATION
Writing this review is an honor for me. I have recently gotten approved for a property with the assistance of Malehlohonolo Marageni known as Hloni. I was shaking on our first call but her words of reassurance put me as ease. I went to view with my daughters and they also immediately fell inlove with her because of how amazing she was. She took me through the process and made it look less daunting. She honestly gave me sound advise in terms of what could possible work and would might not. She was very patient and kept me informed with everything that was taking place. How we got the news of approval honestly is nothing less of a miracle. Hloni you have no idea how your kindness, guidance and prayers helped through this journey. This process was not just commission but you helping a single mother secure the one thing she has wanted for years not for herself but for her kids. Anyone who gets to meet with and be assisted by you I believe is sure to win because you truly are a beacon of hope for those of us who are unsure and scared. Thank you very much for not only helping through the process but also caring me and my calls. Greater things await you
1 reviews | Active since Jan 2022
TRUE DEFINITION OF PASSION AND DEDICATION
Writing this review is an honor for me. I have recently gotten approved for a property with the assistance of Malehlohonolo Marageni known as Hloni. I was shaking on our first call but her words of reassurance put me as ease. I went to view with my daughters and they also immediately fell inlove with her because of how amazing she was. She took me through the process and made it look less daunting. She honestly gave me sound advise in terms of what could possible work and would might not. She was very patient and kept me informed with everything that was taking place. How we got the news of approval honestly is nothing less of a miracle. Hloni you have no idea how your kindness, guidance and prayers helped through this journey. This process was not just commission but you helping a single mother secure the one thing she has wanted for years not for herself but for her kids. Anyone who gets to meet with and be assisted by you I believe is sure to win because you truly are a beacon of hope for those of us who are unsure and scared. Thank you very much for not only helping through the process but also caring me and my calls. Greater things await you