1 reviews | Active since Oct 2017
Unhappy customer
Hi My name is Vuyo Mancu, my stand no is 8427 windmill park. My issue is the construction for my house which started last year November 5 months later it is still not ready.
I called the office several times and im being told the same story that they waiting for the water meter which does not even have an ETA. when i called beginning of March i was told 3 weeks i should be able to move in which never happened then i called this past Monday and i was told that the electricity box has been installed but today i just came from house and the there's no electricity box and the door handles inside are not there but when i look at the houses built way after mine their progress is far better than mine and i feel my house is being neglected.
My problem is that i don't get any updates until i call which tells im not valued as the customer. Im currently renting and my lease ended last month and i cannot continue to extend as i don't have any idea of whats going on with my house. it really frustrates me as i cannot plan properly and worse im on maternity leave that is ending next month and i would've loved to move in and be settled in before i return to work.
Please can someone take this issue seriously it is impossible that a house can take 6 months delay surely its not good business for you. I need to move in no later than month end of April.
Regards Vuyo ( ********** 090)
Good Afternoon Mr Mancu
We are happy to confirm you have received keys to your house at the long weekend past. We hope you are enjoying your new home.
We are sorry for the stress you experienced with waiting for the house to become available. Unfortunately some matters are not in our control and causes unnecessary delay to our clients.
Should you require any further assistance kindly contact myself or your sales manager.
Kind regards
IsalinaBarreto
Manager: Client service & Brand Management
***
Good Afternoon Mr Mancu
We are happy to confirm you have received keys to your house at the long weekend past. We hope you are enjoying your new home.
We are sorry for the stress you experienced with waiting for the house to become available. Unfortunately some matters are not in our control and causes unnecessary delay to our clients.
Should you require any further assistance kindly contact myself or your sales manager.
Kind regards
IsalinaBarreto
Manager: Client service & Brand Management
***
Dear Ms Mancu
Thank you for noting this shortcoming on our side.
We have discussed with management to be better communications in place.
Have a super day and call me direct if there is a need.
Kind regards
IsalinaBarreto
Dear Ms Mancu
Thank you for noting this shortcoming on our side.
We have discussed with management to be better communications in place.
Have a super day and call me direct if there is a need.
Kind regards
IsalinaBarreto
