ZG
Zinhle G
1 reviews | Active since May 2018
29 Aug 2022, 11:16
Unhappy Clients
Me and my husband bought a house last year July at stand number 2240 Royal Cradle Mindalore, and we moved in this year I think in June 2022. This house has endless problems, which we have reported a number of times, from plumbing, the structure/building which most the project manager of this knows, and we told to call her should there be any issues but never answers our calls.
For a brand new house, it has a huge visible crack on the wall outside that's now going all the way around the house, the ceiling has a crack, which your guys came and said the fixed it but hardly month of the so called fixing the crack is back again, the shower floor is forever wet, which goes right through to the main bedroom floor which I know it's not suppose to be like that.
The hot water from all the taps in the house which comes out at a snail pace, the toilet which you've put silicon instead of rubber, that just a few that I can name.
I'm sick and tired of reporting this and not having some kind of peace in my own home, with a house that cost a fortune but poorly built. I really need this to be urgently fixed or I will definitely take it up. This was a cash buy and we feel we not treated right compared to a bond buy and this house is poorly built.. and for this I will definitely fight to the end as our money can not just go to the drains like this.
Helpful (0)
Replies (7)0
Replies (7)
Cosmopolitan Projects's replyOfficial
29 Aug 2022, 14:08 Good Afternoon Zinhle G
I have tried reaching you on the number provided. There is no reply.
I have also tried to reach you on other numbers we have for you on our system.
Also no response.
Kindly note per our system we have 3 job cards for faults at your house.
All repairs attended.
It would seem you are not aware of the "After 3 Months Move in Repairs" also referred as retentions per our agreement with you and our education on attorney signing as well as in the handover key pack.
Your 3 months repairs for faults, cracks and minor flaws is due 6 September.
Kindly contact me on the client service number provided on our website.
Kind regards
Isalina Barreto
I have tried reaching you on the number provided. There is no reply.
I have also tried to reach you on other numbers we have for you on our system.
Also no response.
Kindly note per our system we have 3 job cards for faults at your house.
All repairs attended.
It would seem you are not aware of the "After 3 Months Move in Repairs" also referred as retentions per our agreement with you and our education on attorney signing as well as in the handover key pack.
Your 3 months repairs for faults, cracks and minor flaws is due 6 September.
Kindly contact me on the client service number provided on our website.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply29 Aug 2022, 14:08
Official
Good Afternoon Zinhle G
I have tried reaching you on the number provided. There is no reply.
I have also tried to reach you on other numbers we have for you on our system.
Also no response.
Kindly note per our system we have 3 job cards for faults at your house.
All repairs attended.
It would seem you are not aware of the "After 3 Months Move in Repairs" also referred as retentions per our agreement with you and our education on attorney signing as well as in the handover key pack.
Your 3 months repairs for faults, cracks and minor flaws is due 6 September.
Kindly contact me on the client service number provided on our website.
Kind regards
Isalina Barreto
I have tried reaching you on the number provided. There is no reply.
I have also tried to reach you on other numbers we have for you on our system.
Also no response.
Kindly note per our system we have 3 job cards for faults at your house.
All repairs attended.
It would seem you are not aware of the "After 3 Months Move in Repairs" also referred as retentions per our agreement with you and our education on attorney signing as well as in the handover key pack.
Your 3 months repairs for faults, cracks and minor flaws is due 6 September.
Kindly contact me on the client service number provided on our website.
Kind regards
Isalina Barreto
ZG
Zinhle G's updateReviewer Update
29 Aug 2022, 14:29Isalina we are still the 3 months, so I believe that my house is still fixable..
You calling us and being rude solves no problem at all, it goes to show how little you think of us as your customers.
First thing you don't ever talk to us like we your kids, and level of respect goes both way. I'm so surprise how is it that you still have a job when you have such level of disrespect.
Also don't come to me and tell me to do your job for you, when I gave the names of the people who were helping us.
If this is how you treat a client I'm in so much shock, so for you to not to help us say a lot about your company that is cosmopolitan.
I'm so disappointed in you for even calling yourself a manager.
You calling us and being rude solves no problem at all, it goes to show how little you think of us as your customers.
First thing you don't ever talk to us like we your kids, and level of respect goes both way. I'm so surprise how is it that you still have a job when you have such level of disrespect.
Also don't come to me and tell me to do your job for you, when I gave the names of the people who were helping us.
If this is how you treat a client I'm in so much shock, so for you to not to help us say a lot about your company that is cosmopolitan.
I'm so disappointed in you for even calling yourself a manager.
ZG
Zinhle G's update29 Aug 2022, 14:29
Reviewer Update
Isalina we are still the 3 months, so I believe that my house is still fixable..
You calling us and being rude solves no problem at all, it goes to show how little you think of us as your customers.
First thing you don't ever talk to us like we your kids, and level of respect goes both way. I'm so surprise how is it that you still have a job when you have such level of disrespect.
Also don't come to me and tell me to do your job for you, when I gave the names of the people who were helping us.
If this is how you treat a client I'm in so much shock, so for you to not to help us say a lot about your company that is cosmopolitan.
I'm so disappointed in you for even calling yourself a manager.
You calling us and being rude solves no problem at all, it goes to show how little you think of us as your customers.
First thing you don't ever talk to us like we your kids, and level of respect goes both way. I'm so surprise how is it that you still have a job when you have such level of disrespect.
Also don't come to me and tell me to do your job for you, when I gave the names of the people who were helping us.
If this is how you treat a client I'm in so much shock, so for you to not to help us say a lot about your company that is cosmopolitan.
I'm so disappointed in you for even calling yourself a manager.
ZG
Zinhle G's updateReviewer Update
29 Aug 2022, 14:34Replying to our telephone conversation.
ZG
Zinhle G's update29 Aug 2022, 14:34
Reviewer Update
Replying to our telephone conversation.
Cosmopolitan Projects's replyOfficial
29 Aug 2022, 15:04Good Afternoon Zinhle G
Per our conversation, though heated, was not disrespectful, except for the part where profanity was used by your husband.
As discussed you have been speaking to workmen/workwomen on the ground.
Any unhappiness will not come to us via construction ground staff.
We have taken up with ground staff not to agree or undertake to help with any client complaints, but to refer all clients to log formal via the channels per our website to ensure formal tracking and conclusion.
Thank you for using the formal channel this afternoon.
We have received your required repairs form via the system and we are fast tracking the “After 3 Months Occupation repairs" for you.
Yours faithfully
Isalina Barreto
Per our conversation, though heated, was not disrespectful, except for the part where profanity was used by your husband.
As discussed you have been speaking to workmen/workwomen on the ground.
Any unhappiness will not come to us via construction ground staff.
We have taken up with ground staff not to agree or undertake to help with any client complaints, but to refer all clients to log formal via the channels per our website to ensure formal tracking and conclusion.
Thank you for using the formal channel this afternoon.
We have received your required repairs form via the system and we are fast tracking the “After 3 Months Occupation repairs" for you.
Yours faithfully
Isalina Barreto
Cosmopolitan Projects's reply29 Aug 2022, 15:04
Official
Good Afternoon Zinhle G
Per our conversation, though heated, was not disrespectful, except for the part where profanity was used by your husband.
As discussed you have been speaking to workmen/workwomen on the ground.
Any unhappiness will not come to us via construction ground staff.
We have taken up with ground staff not to agree or undertake to help with any client complaints, but to refer all clients to log formal via the channels per our website to ensure formal tracking and conclusion.
Thank you for using the formal channel this afternoon.
We have received your required repairs form via the system and we are fast tracking the “After 3 Months Occupation repairs" for you.
Yours faithfully
Isalina Barreto
Per our conversation, though heated, was not disrespectful, except for the part where profanity was used by your husband.
As discussed you have been speaking to workmen/workwomen on the ground.
Any unhappiness will not come to us via construction ground staff.
We have taken up with ground staff not to agree or undertake to help with any client complaints, but to refer all clients to log formal via the channels per our website to ensure formal tracking and conclusion.
Thank you for using the formal channel this afternoon.
We have received your required repairs form via the system and we are fast tracking the “After 3 Months Occupation repairs" for you.
Yours faithfully
Isalina Barreto
ZG
Zinhle G's updateReviewer Update
29 Aug 2022, 15:43Good Afternoon Isalina.
That you for the feedback and a way forward/solution, that's all I was asking for.
Again thank you
Kind regards
Zinhle Goge
That you for the feedback and a way forward/solution, that's all I was asking for.
Again thank you
Kind regards
Zinhle Goge
ZG
Zinhle G's update29 Aug 2022, 15:43
Reviewer Update
Good Afternoon Isalina.
That you for the feedback and a way forward/solution, that's all I was asking for.
Again thank you
Kind regards
Zinhle Goge
That you for the feedback and a way forward/solution, that's all I was asking for.
Again thank you
Kind regards
Zinhle Goge
Cosmopolitan Projects's replyOfficial
29 Aug 2022, 16:37Good Afternoon Zinhle G
It is only a pleasure. From my side I do apologize for any disrespect you felt. It was not my intention. Often homes are an emotive subject and a pricey item for both seller and buyer.
I am glad we got to the bottom of the "lost" complaint.
Be assured, myself and our Francinah are tracking a successful conclusion with urgency.
Kind regards
Isalina Barreto
It is only a pleasure. From my side I do apologize for any disrespect you felt. It was not my intention. Often homes are an emotive subject and a pricey item for both seller and buyer.
I am glad we got to the bottom of the "lost" complaint.
Be assured, myself and our Francinah are tracking a successful conclusion with urgency.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply29 Aug 2022, 16:37
Official
Good Afternoon Zinhle G
It is only a pleasure. From my side I do apologize for any disrespect you felt. It was not my intention. Often homes are an emotive subject and a pricey item for both seller and buyer.
I am glad we got to the bottom of the "lost" complaint.
Be assured, myself and our Francinah are tracking a successful conclusion with urgency.
Kind regards
Isalina Barreto
It is only a pleasure. From my side I do apologize for any disrespect you felt. It was not my intention. Often homes are an emotive subject and a pricey item for both seller and buyer.
I am glad we got to the bottom of the "lost" complaint.
Be assured, myself and our Francinah are tracking a successful conclusion with urgency.
Kind regards
Isalina Barreto
ZG
Zinhle G's updateReviewer Update
29 Aug 2022, 17:05Good Afternoon Isalina
Apology accepted and also I do apologize for my husband's outbursts. Hope you find it in you to forgive him.
Again thank you and Francinah for your help.
Have you a blessed week ahead.
Apology accepted and also I do apologize for my husband's outbursts. Hope you find it in you to forgive him.
Again thank you and Francinah for your help.
Have you a blessed week ahead.
ZG
Zinhle G's update29 Aug 2022, 17:05
Reviewer Update
Good Afternoon Isalina
Apology accepted and also I do apologize for my husband's outbursts. Hope you find it in you to forgive him.
Again thank you and Francinah for your help.
Have you a blessed week ahead.
Apology accepted and also I do apologize for my husband's outbursts. Hope you find it in you to forgive him.
Again thank you and Francinah for your help.
Have you a blessed week ahead.