MR
Muxe R
1 reviews | Active since Aug 2022
18 Aug 2022, 13:05
Unhappy client.
I reported a complain on the 13 June 2022 to come and fix the stove based on their contract on new houses which covers a year from the day of occupation. When the stove is on it trips and it nesrly burned the wood or even the house. I requested a new stove and wood which is burned but they cant assist me. I sent them emails and promised to to come and fix the stove they never come. Now they are not replying my emails. There are few things which was reported on our first month of occupation and it was not fixed. Today I am loosing lot of water because the valve driping water. This is a bad experience ever knowing I will be staying in the house that cosmopolitan projects avoiding to fix their probem.
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Replies (3)
Cosmopolitan Projects's replyOfficial
18 Aug 2022, 14:15 Good Afternoon Muxe Moses R
Per our discussion and email, your house has been put on our remedial pipeline for full inspection.
We have requested one list of faults (received last week) of which several items are home owner maintenance.
Unfortunately, we have received subsequent ADD ONs to your list, having to review items again for inspection and validity.
As per this post you add new item which does sound like geyser overflow dripping.
This is normal and correct. Temperature for the first time this Spring, is quite warm today, activating the geyser overflow valve to release built up steam caused by extra the extra heat.
As confirmed we will honour all warranty items, electrical and plumbing since your year warranty lapses 1 September, being 1 year that you are in your home, irrespective if we repair after warranty date, as long as we have record of fault prior to warranty lapse.
Any other minor maintenance issues will be for the homeowner to attend.
I will escalate to get an inspection team to check for validity of faults.
Kindly expect my call late today or tomorrow once I have managed to get a booking.
Kind regards
Isalina Barreto
Per our discussion and email, your house has been put on our remedial pipeline for full inspection.
We have requested one list of faults (received last week) of which several items are home owner maintenance.
Unfortunately, we have received subsequent ADD ONs to your list, having to review items again for inspection and validity.
As per this post you add new item which does sound like geyser overflow dripping.
This is normal and correct. Temperature for the first time this Spring, is quite warm today, activating the geyser overflow valve to release built up steam caused by extra the extra heat.
As confirmed we will honour all warranty items, electrical and plumbing since your year warranty lapses 1 September, being 1 year that you are in your home, irrespective if we repair after warranty date, as long as we have record of fault prior to warranty lapse.
Any other minor maintenance issues will be for the homeowner to attend.
I will escalate to get an inspection team to check for validity of faults.
Kindly expect my call late today or tomorrow once I have managed to get a booking.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply18 Aug 2022, 14:15
Official
Good Afternoon Muxe Moses R
Per our discussion and email, your house has been put on our remedial pipeline for full inspection.
We have requested one list of faults (received last week) of which several items are home owner maintenance.
Unfortunately, we have received subsequent ADD ONs to your list, having to review items again for inspection and validity.
As per this post you add new item which does sound like geyser overflow dripping.
This is normal and correct. Temperature for the first time this Spring, is quite warm today, activating the geyser overflow valve to release built up steam caused by extra the extra heat.
As confirmed we will honour all warranty items, electrical and plumbing since your year warranty lapses 1 September, being 1 year that you are in your home, irrespective if we repair after warranty date, as long as we have record of fault prior to warranty lapse.
Any other minor maintenance issues will be for the homeowner to attend.
I will escalate to get an inspection team to check for validity of faults.
Kindly expect my call late today or tomorrow once I have managed to get a booking.
Kind regards
Isalina Barreto
Per our discussion and email, your house has been put on our remedial pipeline for full inspection.
We have requested one list of faults (received last week) of which several items are home owner maintenance.
Unfortunately, we have received subsequent ADD ONs to your list, having to review items again for inspection and validity.
As per this post you add new item which does sound like geyser overflow dripping.
This is normal and correct. Temperature for the first time this Spring, is quite warm today, activating the geyser overflow valve to release built up steam caused by extra the extra heat.
As confirmed we will honour all warranty items, electrical and plumbing since your year warranty lapses 1 September, being 1 year that you are in your home, irrespective if we repair after warranty date, as long as we have record of fault prior to warranty lapse.
Any other minor maintenance issues will be for the homeowner to attend.
I will escalate to get an inspection team to check for validity of faults.
Kindly expect my call late today or tomorrow once I have managed to get a booking.
Kind regards
Isalina Barreto
MR
Muxe R's updateReviewer Update
18 Aug 2022, 15:04The plumber from cosmo confirmed to me that valve need to be replaced since I waited for the replacement because it has been dripping all the way. My neighbors are not experiencing that.
MR
Muxe R's update18 Aug 2022, 15:04
Reviewer Update
The plumber from cosmo confirmed to me that valve need to be replaced since I waited for the replacement because it has been dripping all the way. My neighbors are not experiencing that.
MR
Muxe R's updateReviewer Update
20 Sept 2022, 21:24Cosmopolitan is not interested on helping me. As the lady from cosmo said to me that " you can report your matter to media or wherever we don't care". As a client I regret buying a house from cosmo. Since early August waiting for remedial inspection no one came to my house. Since June I am still waiting for the stove to be replaced. I can't cook, the wood holding the stove is burned. Please hellopeter where can I send the pictures of the stove.
MR
Muxe R's update20 Sept 2022, 21:24
Reviewer Update
Cosmopolitan is not interested on helping me. As the lady from cosmo said to me that " you can report your matter to media or wherever we don't care". As a client I regret buying a house from cosmo. Since early August waiting for remedial inspection no one came to my house. Since June I am still waiting for the stove to be replaced. I can't cook, the wood holding the stove is burned. Please hellopeter where can I send the pictures of the stove.