ST
Shirley T
1 reviews | Active since Apr 2019
15 Apr 2019, 09:16
unhappy client
Today makes it 6th day without electricity, I’m still hopefully that someone is going to come to my rescue and help sort out this problem, I’m not even sure how I’m expected to survive.
If Cosmo is not able to help in sorting out the problem, can someone at least advice as to how do I go about getting help.
The customer service at cosmo is really pathetic and sad part we as clients learn the hardest way.
How many times should one escalate a problem before they get help? like you don't take us serious!!!
Helpful (0)
Replies (3)0
Replies (3)
Cosmopolitan Projects's replyOfficial
15 Apr 2019, 13:33Dear Client
Our *** Water
Summary Problem:
Power supply to your property has been blocked. On several attempts from our side to resolve since last September, power issues reported by you, council authorized a straight connection. Since we are not able to tamper with council connections, you have logged several complaints with council since Sept to get the connection corrected. Council never attended despite several reference numbers you have.
Proposed solution:
We have urgently requested our Project Management and Land Development teams to assist by trying from our side to contact the energy division at council. We hope to have an answer today.
Kind regards
Isalina Barreto
Our *** Water
Summary Problem:
Power supply to your property has been blocked. On several attempts from our side to resolve since last September, power issues reported by you, council authorized a straight connection. Since we are not able to tamper with council connections, you have logged several complaints with council since Sept to get the connection corrected. Council never attended despite several reference numbers you have.
Proposed solution:
We have urgently requested our Project Management and Land Development teams to assist by trying from our side to contact the energy division at council. We hope to have an answer today.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply15 Apr 2019, 13:33
Official
Dear Client
Our *** Water
Summary Problem:
Power supply to your property has been blocked. On several attempts from our side to resolve since last September, power issues reported by you, council authorized a straight connection. Since we are not able to tamper with council connections, you have logged several complaints with council since Sept to get the connection corrected. Council never attended despite several reference numbers you have.
Proposed solution:
We have urgently requested our Project Management and Land Development teams to assist by trying from our side to contact the energy division at council. We hope to have an answer today.
Kind regards
Isalina Barreto
Our *** Water
Summary Problem:
Power supply to your property has been blocked. On several attempts from our side to resolve since last September, power issues reported by you, council authorized a straight connection. Since we are not able to tamper with council connections, you have logged several complaints with council since Sept to get the connection corrected. Council never attended despite several reference numbers you have.
Proposed solution:
We have urgently requested our Project Management and Land Development teams to assist by trying from our side to contact the energy division at council. We hope to have an answer today.
Kind regards
Isalina Barreto
Best regards,
ST
Shirley T's updateReviewer Update
15 Apr 2019, 15:10Thanks Isalina for taking time to respond to my query, electricity is blocked because of Cosmo not attempting to fix the connection done by them, I have logged numerous faults with you guys not because I was bored but because I was asking for help, if you guys were taking our complaints seriously and attempt to rectify from start I wouldn’t be sitting here without electricity. ☹
ST
Shirley T's update15 Apr 2019, 15:10
Reviewer Update
Thanks Isalina for taking time to respond to my query, electricity is blocked because of Cosmo not attempting to fix the connection done by them, I have logged numerous faults with you guys not because I was bored but because I was asking for help, if you guys were taking our complaints seriously and attempt to rectify from start I wouldn’t be sitting here without electricity. ☹
Cosmopolitan Projects's replyOfficial
04 May 2019, 14:07Dear Client
Our *** Water
Conclusion:
Working together with you and the local muncipality, it was discovered there was in fact no bridged electricity to your house as you initially posted.
You had believed this to be the correct assumption as council did insist to you that they were receiving a "tamper" code on their system which would normally indicate a bypassed ******* connection which is why you were blocked by council from receiving electricity to your house.
However council has since confirmed upon their senior electrician investigating at the main station on 30 April, that in fact your meter was faulty, giving this incorrect code. There was bybass or ******* connection, but fault with the make-up of the meter.
Subsequent council did replace the meter urgently on 1 May per your e-mail to us as below:
_______________________________________________________From: T*****************
Sent: 02 May 2019 08:28 AM
To: Isalina Barreto
Subject: RE: 1431 Sky city electricity issues Good morning Isalina, Just an update, electrician came to install new meter yesterday morning, I can now say my problem is resolved ???? Thank you so so much for all your help. __________________________________________________________________
Thank you for bringing your problem to our attention. It has since come to light that an entire batch of meters installed has the same problem as to that which you experienced.
We are now attending each case individual.
Council has furher undertaken to withdraw the entire batch and supply the improved meter as you have. Your complaint has assisted many future clients!
Kind regards
Isalina Barreto.
Our *** Water
Conclusion:
Working together with you and the local muncipality, it was discovered there was in fact no bridged electricity to your house as you initially posted.
You had believed this to be the correct assumption as council did insist to you that they were receiving a "tamper" code on their system which would normally indicate a bypassed ******* connection which is why you were blocked by council from receiving electricity to your house.
However council has since confirmed upon their senior electrician investigating at the main station on 30 April, that in fact your meter was faulty, giving this incorrect code. There was bybass or ******* connection, but fault with the make-up of the meter.
Subsequent council did replace the meter urgently on 1 May per your e-mail to us as below:
_______________________________________________________From: T*****************
Sent: 02 May 2019 08:28 AM
To: Isalina Barreto
Subject: RE: 1431 Sky city electricity issues Good morning Isalina, Just an update, electrician came to install new meter yesterday morning, I can now say my problem is resolved ???? Thank you so so much for all your help. __________________________________________________________________
Thank you for bringing your problem to our attention. It has since come to light that an entire batch of meters installed has the same problem as to that which you experienced.
We are now attending each case individual.
Council has furher undertaken to withdraw the entire batch and supply the improved meter as you have. Your complaint has assisted many future clients!
Kind regards
Isalina Barreto.
Best regards,
Cosmopolitan Projects's reply04 May 2019, 14:07
Official
Dear Client
Our *** Water
Conclusion:
Working together with you and the local muncipality, it was discovered there was in fact no bridged electricity to your house as you initially posted.
You had believed this to be the correct assumption as council did insist to you that they were receiving a "tamper" code on their system which would normally indicate a bypassed ******* connection which is why you were blocked by council from receiving electricity to your house.
However council has since confirmed upon their senior electrician investigating at the main station on 30 April, that in fact your meter was faulty, giving this incorrect code. There was bybass or ******* connection, but fault with the make-up of the meter.
Subsequent council did replace the meter urgently on 1 May per your e-mail to us as below:
_______________________________________________________From: T*****************
Sent: 02 May 2019 08:28 AM
To: Isalina Barreto
Subject: RE: 1431 Sky city electricity issues Good morning Isalina, Just an update, electrician came to install new meter yesterday morning, I can now say my problem is resolved ???? Thank you so so much for all your help. __________________________________________________________________
Thank you for bringing your problem to our attention. It has since come to light that an entire batch of meters installed has the same problem as to that which you experienced.
We are now attending each case individual.
Council has furher undertaken to withdraw the entire batch and supply the improved meter as you have. Your complaint has assisted many future clients!
Kind regards
Isalina Barreto.
Our *** Water
Conclusion:
Working together with you and the local muncipality, it was discovered there was in fact no bridged electricity to your house as you initially posted.
You had believed this to be the correct assumption as council did insist to you that they were receiving a "tamper" code on their system which would normally indicate a bypassed ******* connection which is why you were blocked by council from receiving electricity to your house.
However council has since confirmed upon their senior electrician investigating at the main station on 30 April, that in fact your meter was faulty, giving this incorrect code. There was bybass or ******* connection, but fault with the make-up of the meter.
Subsequent council did replace the meter urgently on 1 May per your e-mail to us as below:
_______________________________________________________From: T*****************
Sent: 02 May 2019 08:28 AM
To: Isalina Barreto
Subject: RE: 1431 Sky city electricity issues Good morning Isalina, Just an update, electrician came to install new meter yesterday morning, I can now say my problem is resolved ???? Thank you so so much for all your help. __________________________________________________________________
Thank you for bringing your problem to our attention. It has since come to light that an entire batch of meters installed has the same problem as to that which you experienced.
We are now attending each case individual.
Council has furher undertaken to withdraw the entire batch and supply the improved meter as you have. Your complaint has assisted many future clients!
Kind regards
Isalina Barreto.
Best regards,