SC
Siphesihle C
1 reviews | Active since Oct 2024
11 Feb 2025, 08:02
Unhappy Camper
I was supposed to be happy, I just bought a new house but nooo!! Its astonishing how much you become an irritation to Cosmopolitan, after the bank pays them. They could care less! The house came with no fibre. They still sending technicians to "fix" till this day. Not to mention the house comes with no electricity as well, i can't load my electricity tokens. I'm sick and tired of running up down to offices and the municipality trying to fix things that I was supposed to find fully functional! I sit with no Internet and my rotting food in the fridge, well that's because nobody knows what's going on with my meter box. I moved in three weeks ago and already I'm dying to leave!!!
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Cosmopolitan Projects's replyOfficial
13 Feb 2025, 09:04 Dear Ms Siphesihle C
We are happy to confirm that your fibre was activated the same afternoon of your post, after we approached the service provider on your behalf.
Electricity, unfortunately, was blocked by the local council due to the delay in the purchase of units since the handover of keys during the December festive season. The block by councils is a standard security measure in place by councils and Eskom to curb possible ******* connections.
We did assist in receiving the correct re-activation codes yesterday morning and are happy you have electricity supply.
Per our conclusion, please always give us at the formal client service centre the first opportunity to assist should you in future have such a struggle or delayed assistance. We do apologize for the inconvenience caused to you.
Kind regards
Isalina Barreto
Client Service
Cosmopolitan Projects Johannesburg
***
We are happy to confirm that your fibre was activated the same afternoon of your post, after we approached the service provider on your behalf.
Electricity, unfortunately, was blocked by the local council due to the delay in the purchase of units since the handover of keys during the December festive season. The block by councils is a standard security measure in place by councils and Eskom to curb possible ******* connections.
We did assist in receiving the correct re-activation codes yesterday morning and are happy you have electricity supply.
Per our conclusion, please always give us at the formal client service centre the first opportunity to assist should you in future have such a struggle or delayed assistance. We do apologize for the inconvenience caused to you.
Kind regards
Isalina Barreto
Client Service
Cosmopolitan Projects Johannesburg
***
Cosmopolitan Projects's reply13 Feb 2025, 09:04
Official
Dear Ms Siphesihle C
We are happy to confirm that your fibre was activated the same afternoon of your post, after we approached the service provider on your behalf.
Electricity, unfortunately, was blocked by the local council due to the delay in the purchase of units since the handover of keys during the December festive season. The block by councils is a standard security measure in place by councils and Eskom to curb possible ******* connections.
We did assist in receiving the correct re-activation codes yesterday morning and are happy you have electricity supply.
Per our conclusion, please always give us at the formal client service centre the first opportunity to assist should you in future have such a struggle or delayed assistance. We do apologize for the inconvenience caused to you.
Kind regards
Isalina Barreto
Client Service
Cosmopolitan Projects Johannesburg
***
We are happy to confirm that your fibre was activated the same afternoon of your post, after we approached the service provider on your behalf.
Electricity, unfortunately, was blocked by the local council due to the delay in the purchase of units since the handover of keys during the December festive season. The block by councils is a standard security measure in place by councils and Eskom to curb possible ******* connections.
We did assist in receiving the correct re-activation codes yesterday morning and are happy you have electricity supply.
Per our conclusion, please always give us at the formal client service centre the first opportunity to assist should you in future have such a struggle or delayed assistance. We do apologize for the inconvenience caused to you.
Kind regards
Isalina Barreto
Client Service
Cosmopolitan Projects Johannesburg
***