unfair treatment
I bought a house in 2016 hardly 3 years in the house the structure is falling apart.I logged a complain in October 2018 about the structure falling apart they sent a guy to investigate.The report came back they say its my responsibility to fix it not theirs. Its not fair paying for a house which is 3 years and falling apart.The plaster and paint is peeling off the house looks old.
Please assist wanted to attach the pictures of the house.
Helpful (0)
Replies (11)0
Replies (11)
Cosmopolitan Projects's replyOfficial
05 Mar 2019, 16:30Dear Client
We have received your post and will contact you first thing tomorrow am.
Kind regards
Isalina Barreto
We have received your post and will contact you first thing tomorrow am.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply05 Mar 2019, 16:30
Official
Dear Client
We have received your post and will contact you first thing tomorrow am.
Kind regards
Isalina Barreto
We have received your post and will contact you first thing tomorrow am.
Kind regards
Isalina Barreto
's updateReviewer Update
06 Mar 2019, 09:37Thanks will await for feedback stand 3132 gem valley mahube mamelodi east
's update06 Mar 2019, 09:37
Reviewer Update
Thanks will await for feedback stand 3132 gem valley mahube mamelodi east
Cosmopolitan Projects's replyOfficial
06 Mar 2019, 11:02Thank you, this falls within our Tshwane team.
I will contact them now to hear how we can assist.
Kind regards
Isalina
I will contact them now to hear how we can assist.
Kind regards
Isalina
Cosmopolitan Projects's reply06 Mar 2019, 11:02
Official
Thank you, this falls within our Tshwane team.
I will contact them now to hear how we can assist.
Kind regards
Isalina
I will contact them now to hear how we can assist.
Kind regards
Isalina
Cosmopolitan Projects's replyOfficial
06 Mar 2019, 11:15Dear Client
I have contacted our Tshwane office. Unfortunately the managment that I need to speak to are at a training course today.
I will speak to them tomorrow and come back to you.
Kind regards
Isalina Barreto
I have contacted our Tshwane office. Unfortunately the managment that I need to speak to are at a training course today.
I will speak to them tomorrow and come back to you.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply06 Mar 2019, 11:15
Official
Dear Client
I have contacted our Tshwane office. Unfortunately the managment that I need to speak to are at a training course today.
I will speak to them tomorrow and come back to you.
Kind regards
Isalina Barreto
I have contacted our Tshwane office. Unfortunately the managment that I need to speak to are at a training course today.
I will speak to them tomorrow and come back to you.
Kind regards
Isalina Barreto
's updateReviewer Update
06 Mar 2019, 11:27Thanks
Will hear from you then.
's update06 Mar 2019, 11:27
Reviewer Update
Thanks
Will hear from you then.
's updateReviewer Update
07 Mar 2019, 10:20Morning
Any feedback as per review you posted?
's update07 Mar 2019, 10:20
Reviewer Update
Morning
Any feedback as per review you posted?
Cosmopolitan Projects's replyOfficial
07 Mar 2019, 16:04Good Afternoon
I have only this afternoon reached the senior manageress on your transaction.
She has confirmed she has escalated to Tshwane Division head of Project Management.
I am expecting his feedback tomorrow.
I will call you with the outcome. If I do not have finality by 11:00 am. I will call in in event to let you know I am still on it.
Kind regards
Isalina Barreto
I have only this afternoon reached the senior manageress on your transaction.
She has confirmed she has escalated to Tshwane Division head of Project Management.
I am expecting his feedback tomorrow.
I will call you with the outcome. If I do not have finality by 11:00 am. I will call in in event to let you know I am still on it.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply07 Mar 2019, 16:04
Official
Good Afternoon
I have only this afternoon reached the senior manageress on your transaction.
She has confirmed she has escalated to Tshwane Division head of Project Management.
I am expecting his feedback tomorrow.
I will call you with the outcome. If I do not have finality by 11:00 am. I will call in in event to let you know I am still on it.
Kind regards
Isalina Barreto
I have only this afternoon reached the senior manageress on your transaction.
She has confirmed she has escalated to Tshwane Division head of Project Management.
I am expecting his feedback tomorrow.
I will call you with the outcome. If I do not have finality by 11:00 am. I will call in in event to let you know I am still on it.
Kind regards
Isalina Barreto
's updateReviewer Update
11 Mar 2019, 07:49Morning
I am still waiting for feedback .
's update11 Mar 2019, 07:49
Reviewer Update
Morning
I am still waiting for feedback .
's updateReviewer Update
18 Mar 2019, 08:43Morning
Any feedback
's update18 Mar 2019, 08:43
Reviewer Update
Morning
Any feedback
's updateReviewer Update
02 Apr 2019, 09:16Good day Isalina
I have sent you an email still with no response.Will my house be fixed or not?
's update02 Apr 2019, 09:16
Reviewer Update
Good day Isalina
I have sent you an email still with no response.Will my house be fixed or not?
Cosmopolitan Projects's replyOfficial
05 Apr 2019, 13:39Dear Poshy M
Our *** Gem
Our Tshwane office did send you the full report on 26 March. The report was comprehensive. The report confirms that Cosmopolitan will not be attending the work required since it is not related to our product, but due to paving done by another contractor appointed by yourself.
Summary Problem:
You were unhappy with the damp and peeling paint on base of exterior walls
Our finding:Plaster damage observed at DPC slab level. The upper surface of the floor slab must be a minimum of 150mm above finished ground level as per NHBRC requirements. The paving level is higher than the DPC floor level at the South/East end and less than 100mm on the North and West ends of the house. This allows water to penetrate the plaster/wall and leave the plaster brittle and causes paint to peel. The damaging effect is clearly visible on the South East end of the house where the paving is at the highest level above the DPC and plaster on the internal walls of the main bedroom are being affected by damp rising. The installed paving height around the house do not comply with the minimum NHBRC requirements of 150mm
Finalization:
We have recommended that you approach the contractor who attended the paving so that this person/company can rectify the work done as their work was not on the required standard. We confirm we have closed our file.
Kind regards
Isalina Barreto
Our *** Gem
Our Tshwane office did send you the full report on 26 March. The report was comprehensive. The report confirms that Cosmopolitan will not be attending the work required since it is not related to our product, but due to paving done by another contractor appointed by yourself.
Summary Problem:
You were unhappy with the damp and peeling paint on base of exterior walls
Our finding:Plaster damage observed at DPC slab level. The upper surface of the floor slab must be a minimum of 150mm above finished ground level as per NHBRC requirements. The paving level is higher than the DPC floor level at the South/East end and less than 100mm on the North and West ends of the house. This allows water to penetrate the plaster/wall and leave the plaster brittle and causes paint to peel. The damaging effect is clearly visible on the South East end of the house where the paving is at the highest level above the DPC and plaster on the internal walls of the main bedroom are being affected by damp rising. The installed paving height around the house do not comply with the minimum NHBRC requirements of 150mm
Finalization:
We have recommended that you approach the contractor who attended the paving so that this person/company can rectify the work done as their work was not on the required standard. We confirm we have closed our file.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply05 Apr 2019, 13:39
Official
Dear Poshy M
Our *** Gem
Our Tshwane office did send you the full report on 26 March. The report was comprehensive. The report confirms that Cosmopolitan will not be attending the work required since it is not related to our product, but due to paving done by another contractor appointed by yourself.
Summary Problem:
You were unhappy with the damp and peeling paint on base of exterior walls
Our finding:Plaster damage observed at DPC slab level. The upper surface of the floor slab must be a minimum of 150mm above finished ground level as per NHBRC requirements. The paving level is higher than the DPC floor level at the South/East end and less than 100mm on the North and West ends of the house. This allows water to penetrate the plaster/wall and leave the plaster brittle and causes paint to peel. The damaging effect is clearly visible on the South East end of the house where the paving is at the highest level above the DPC and plaster on the internal walls of the main bedroom are being affected by damp rising. The installed paving height around the house do not comply with the minimum NHBRC requirements of 150mm
Finalization:
We have recommended that you approach the contractor who attended the paving so that this person/company can rectify the work done as their work was not on the required standard. We confirm we have closed our file.
Kind regards
Isalina Barreto
Our *** Gem
Our Tshwane office did send you the full report on 26 March. The report was comprehensive. The report confirms that Cosmopolitan will not be attending the work required since it is not related to our product, but due to paving done by another contractor appointed by yourself.
Summary Problem:
You were unhappy with the damp and peeling paint on base of exterior walls
Our finding:Plaster damage observed at DPC slab level. The upper surface of the floor slab must be a minimum of 150mm above finished ground level as per NHBRC requirements. The paving level is higher than the DPC floor level at the South/East end and less than 100mm on the North and West ends of the house. This allows water to penetrate the plaster/wall and leave the plaster brittle and causes paint to peel. The damaging effect is clearly visible on the South East end of the house where the paving is at the highest level above the DPC and plaster on the internal walls of the main bedroom are being affected by damp rising. The installed paving height around the house do not comply with the minimum NHBRC requirements of 150mm
Finalization:
We have recommended that you approach the contractor who attended the paving so that this person/company can rectify the work done as their work was not on the required standard. We confirm we have closed our file.
Kind regards
Isalina Barreto