VM
Vuyo M
1 reviews | Active since Nov 2022
11 Nov 2022, 12:36
Uneven Floor & Ceiling Problem
As a first-time buyer from Cosmo I would advise everyone not to buy a house from that developer. I bought a house from Cosmo and I must say the service I am getting is the worst I have ever experienced. I logged a call regarding the geyser that is not working on the 18th of September, the contractor came and opened the water from the roof, and water leaked into the house and damaged our ceiling, I reported that and Cosmo did not fix my ceiling. Secondly, I complain about the uneven floor outside our yard and when it rains water is not going where it is supposed to go instead it creates a dam in our yard and we can park our cars. I then escalated this issue to Mathys from Cosmo and he referred the matter to Isalina who is a contact center manager who was asked to call me and I must say it has been a week now A WHOLE Contact center manager did not keep her promise, she did not bother to call me. It's been a week now. I really don't understand why is so difficult to send a TLB and level our yard and put lawn.
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Replies (2)
Cosmopolitan Projects's replyOfficial
11 Nov 2022, 13:27 Dear Vuyo M
We have spoken several times, since the ponding issue came to my attention on Wednesday, 9th November.
I had given you, on Wednesday, my private Whatsapp, for communication of which you were forwarded my discussions with the project manager for a resolution.
I have advised that with continued rains throughout Johannesburg for the last 7days, and more predicted for the next few days, we will not be able to do anything now. It will be useless to do filling of soil or compacting as your suggest under current conditions.
I cannot send a roofer up on your roof till we get a break in rain for several hours for works to be attended. Please consult AccuWeather, IT IS PREDICTED, the rains will cease/abate from the 14th until 25th November. We monitor all job cards regards flooded driveways and ponding till we can attend, if within our responsibility. I am hoping we are able to come out on Monday to assess. Yours sincerely Isalina Barreto
We have spoken several times, since the ponding issue came to my attention on Wednesday, 9th November.
I had given you, on Wednesday, my private Whatsapp, for communication of which you were forwarded my discussions with the project manager for a resolution.
I have advised that with continued rains throughout Johannesburg for the last 7days, and more predicted for the next few days, we will not be able to do anything now. It will be useless to do filling of soil or compacting as your suggest under current conditions.
I cannot send a roofer up on your roof till we get a break in rain for several hours for works to be attended. Please consult AccuWeather, IT IS PREDICTED, the rains will cease/abate from the 14th until 25th November. We monitor all job cards regards flooded driveways and ponding till we can attend, if within our responsibility. I am hoping we are able to come out on Monday to assess. Yours sincerely Isalina Barreto
Cosmopolitan Projects's reply11 Nov 2022, 13:27
Official
Dear Vuyo M
We have spoken several times, since the ponding issue came to my attention on Wednesday, 9th November.
I had given you, on Wednesday, my private Whatsapp, for communication of which you were forwarded my discussions with the project manager for a resolution.
I have advised that with continued rains throughout Johannesburg for the last 7days, and more predicted for the next few days, we will not be able to do anything now. It will be useless to do filling of soil or compacting as your suggest under current conditions.
I cannot send a roofer up on your roof till we get a break in rain for several hours for works to be attended. Please consult AccuWeather, IT IS PREDICTED, the rains will cease/abate from the 14th until 25th November. We monitor all job cards regards flooded driveways and ponding till we can attend, if within our responsibility. I am hoping we are able to come out on Monday to assess. Yours sincerely Isalina Barreto
We have spoken several times, since the ponding issue came to my attention on Wednesday, 9th November.
I had given you, on Wednesday, my private Whatsapp, for communication of which you were forwarded my discussions with the project manager for a resolution.
I have advised that with continued rains throughout Johannesburg for the last 7days, and more predicted for the next few days, we will not be able to do anything now. It will be useless to do filling of soil or compacting as your suggest under current conditions.
I cannot send a roofer up on your roof till we get a break in rain for several hours for works to be attended. Please consult AccuWeather, IT IS PREDICTED, the rains will cease/abate from the 14th until 25th November. We monitor all job cards regards flooded driveways and ponding till we can attend, if within our responsibility. I am hoping we are able to come out on Monday to assess. Yours sincerely Isalina Barreto
VM
Vuyo M's updateReviewer Update
11 Nov 2022, 13:51Hi Isalina
First, It is not true that you have given me your contact number, instead, it is I who has given you my private number in an email but you did not.
Secondly, I have not received ANY form of communication from you but Mathys did care to send an email to me saying you will call me which you did not.
I understand that it will be raining but you said to me when I called you, you will have a meeting with Mathys first and possibly send someone to come and do an assessment as the pictures I sent in the email are not clear to you but you will call me as soon as you had a meeting with Mathys but you still did not contact me.
My problem is that I have given Cosmo ample time "19 September" to sort this long before the rain started and as a client who brought up the matter to your attention I am expecting you to keep me updated on how you are planning to sort out the problem up until the query is resolved not the other way around whereby I always have to call you.
If that was done I am 100% sure that we would not be communicating through HelloPeter.
I will wait for your call again
We hope this time you will keep your promise and send someone on Monday. Please ask them to call us and confirm the time.
Regards
Vuyo
First, It is not true that you have given me your contact number, instead, it is I who has given you my private number in an email but you did not.
Secondly, I have not received ANY form of communication from you but Mathys did care to send an email to me saying you will call me which you did not.
I understand that it will be raining but you said to me when I called you, you will have a meeting with Mathys first and possibly send someone to come and do an assessment as the pictures I sent in the email are not clear to you but you will call me as soon as you had a meeting with Mathys but you still did not contact me.
My problem is that I have given Cosmo ample time "19 September" to sort this long before the rain started and as a client who brought up the matter to your attention I am expecting you to keep me updated on how you are planning to sort out the problem up until the query is resolved not the other way around whereby I always have to call you.
If that was done I am 100% sure that we would not be communicating through HelloPeter.
I will wait for your call again
We hope this time you will keep your promise and send someone on Monday. Please ask them to call us and confirm the time.
Regards
Vuyo
VM
Vuyo M's update11 Nov 2022, 13:51
Reviewer Update
Hi Isalina
First, It is not true that you have given me your contact number, instead, it is I who has given you my private number in an email but you did not.
Secondly, I have not received ANY form of communication from you but Mathys did care to send an email to me saying you will call me which you did not.
I understand that it will be raining but you said to me when I called you, you will have a meeting with Mathys first and possibly send someone to come and do an assessment as the pictures I sent in the email are not clear to you but you will call me as soon as you had a meeting with Mathys but you still did not contact me.
My problem is that I have given Cosmo ample time "19 September" to sort this long before the rain started and as a client who brought up the matter to your attention I am expecting you to keep me updated on how you are planning to sort out the problem up until the query is resolved not the other way around whereby I always have to call you.
If that was done I am 100% sure that we would not be communicating through HelloPeter.
I will wait for your call again
We hope this time you will keep your promise and send someone on Monday. Please ask them to call us and confirm the time.
Regards
Vuyo
First, It is not true that you have given me your contact number, instead, it is I who has given you my private number in an email but you did not.
Secondly, I have not received ANY form of communication from you but Mathys did care to send an email to me saying you will call me which you did not.
I understand that it will be raining but you said to me when I called you, you will have a meeting with Mathys first and possibly send someone to come and do an assessment as the pictures I sent in the email are not clear to you but you will call me as soon as you had a meeting with Mathys but you still did not contact me.
My problem is that I have given Cosmo ample time "19 September" to sort this long before the rain started and as a client who brought up the matter to your attention I am expecting you to keep me updated on how you are planning to sort out the problem up until the query is resolved not the other way around whereby I always have to call you.
If that was done I am 100% sure that we would not be communicating through HelloPeter.
I will wait for your call again
We hope this time you will keep your promise and send someone on Monday. Please ask them to call us and confirm the time.
Regards
Vuyo