1 reviews | Active since Sept 2016

19 Oct 2016, 18:01

The worst service and salespeople

<p>I get to the stand, there were 2 men (salespeople) chatting to each other. I greet them & told them I'm looking for a house for my mother. The other guy asked me when is my mom coming, with an attitude. I asked him why, he said we make appointments & not make it to the appointment and I told him I'm not other people I'm a prospect customer. He was giving me a whole lot of attitude, I think it's because I'm young and I'm a woman so he's looking down apon me. I asked them why are they not doing their job in selling & showing us houses/ property. Why are they not doing their job properly? He even said I'm mad in isiZulu which I found very offensive. I'm highly disappointed in the cosmopolitan projects.</p>

0
Replies (2)
Cosmopolitan Projects
Cosmopolitan Projects's reply08 May 2017, 15:43
Official

Dear Client

Thank you for bringing your complaint to our attention. We would like to investigate your matter further.

We will contact you within three days.

Alternatively, should you want to contact us, see my details below.

Kind regards

ISALINA
BARRETO
Manager: Client Service & Brand Management

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isalina@cosmo,joburg

Cosmopolitan Projects
Cosmopolitan Projects's reply18 Sept 2017, 16:41
Official

Dear Client

Cosmopolitan is striving to improve our client’s experience and our service. Your input will assist us to be better.

We want to ensure that all our historic complaints were resolved. We would like to confirm with you whether your complaint was indeed resolved?

Kindly advise.

Much appreciated.

Kind regards

ISALINA
BARRETO
Manager: Client Service & Brand Management

***