The highly elusive Isalina Barreto
I need to speak to Isalina Barreto. She promised me a call back months ago and every time I call her she does not pick up and the colleagues seem to have all the excuses as to why she cannot peak take the call but I should try at another time.
This lady is highly elusive and has made numerous promises to me and she couldn't even keep one of them.
In hindsight I actually regret buying a home in Sky City. If she does not get back to me I will give a blow by blow experience from the time the bank approved my application till I moved in and all the things that needed fixing and the process in getting them fixed. Some are still not fixed as yet. Dealing with Cosmopolitan is an absolute nightmare I tell you.
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Replies (5)
Cosmopolitan Projects's replyOfficial
26 Nov 2018, 11:46Dear Client
I have received your post. I have tracked your stand.
We are checking the history and will revert to you shortly.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
I have received your post. I have tracked your stand.
We are checking the history and will revert to you shortly.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Cosmopolitan Projects's reply26 Nov 2018, 11:46
Official
Dear Client
I have received your post. I have tracked your stand.
We are checking the history and will revert to you shortly.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
I have received your post. I have tracked your stand.
We are checking the history and will revert to you shortly.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Cosmopolitan Projects's replyOfficial
26 Nov 2018, 13:40 Dear Client
Our log details for easy reference: 1464 w
Transaction Status: House handed over to you August 2018.
Closure: Per our telephone conversation, I do apologize that I was not available for you on the phone. Unfortunately I had no email communication from you.
I attend walk in queries. This takes up a large part of my day, hence our team were at a disadvantage to put you through to me. Should you have another issue in future, I have given you my direct communication details to reach me.
As discussed the queries you had regards bond interest and clean up of site after works could have been easily managed by any of our client service team. We thank you for your post since it brings to our attention the shortcoming of routing calls correctly.
Be assured I will take this up with the relevant persons so that no other client has the same problem.
In finalization you and I have addressed your concerns.
I have put you directly in touch with the correct persons to ensure you receive the assistance you require.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
isalina @cosmo.co.za
Our log details for easy reference: 1464 w
Transaction Status: House handed over to you August 2018.
Closure: Per our telephone conversation, I do apologize that I was not available for you on the phone. Unfortunately I had no email communication from you.
I attend walk in queries. This takes up a large part of my day, hence our team were at a disadvantage to put you through to me. Should you have another issue in future, I have given you my direct communication details to reach me.
As discussed the queries you had regards bond interest and clean up of site after works could have been easily managed by any of our client service team. We thank you for your post since it brings to our attention the shortcoming of routing calls correctly.
Be assured I will take this up with the relevant persons so that no other client has the same problem.
In finalization you and I have addressed your concerns.
I have put you directly in touch with the correct persons to ensure you receive the assistance you require.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
isalina @cosmo.co.za
Cosmopolitan Projects's reply26 Nov 2018, 13:40
Official
Dear Client
Our log details for easy reference: 1464 w
Transaction Status: House handed over to you August 2018.
Closure: Per our telephone conversation, I do apologize that I was not available for you on the phone. Unfortunately I had no email communication from you.
I attend walk in queries. This takes up a large part of my day, hence our team were at a disadvantage to put you through to me. Should you have another issue in future, I have given you my direct communication details to reach me.
As discussed the queries you had regards bond interest and clean up of site after works could have been easily managed by any of our client service team. We thank you for your post since it brings to our attention the shortcoming of routing calls correctly.
Be assured I will take this up with the relevant persons so that no other client has the same problem.
In finalization you and I have addressed your concerns.
I have put you directly in touch with the correct persons to ensure you receive the assistance you require.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
isalina @cosmo.co.za
Our log details for easy reference: 1464 w
Transaction Status: House handed over to you August 2018.
Closure: Per our telephone conversation, I do apologize that I was not available for you on the phone. Unfortunately I had no email communication from you.
I attend walk in queries. This takes up a large part of my day, hence our team were at a disadvantage to put you through to me. Should you have another issue in future, I have given you my direct communication details to reach me.
As discussed the queries you had regards bond interest and clean up of site after works could have been easily managed by any of our client service team. We thank you for your post since it brings to our attention the shortcoming of routing calls correctly.
Be assured I will take this up with the relevant persons so that no other client has the same problem.
In finalization you and I have addressed your concerns.
I have put you directly in touch with the correct persons to ensure you receive the assistance you require.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
isalina @cosmo.co.za
's updateReviewer Update
16 Jan 2019, 08:32Isalina you forwarded my Bond interest query to Nicollete Wolmarans, Xolile Xaluva & Geanet Sekhaolelo. They did not reply.
I have followed up twice on this email trail and I guess everyone is too busy to attend to my query.
I told you about the ground sinking in in my yard after heavy rains and Jackson came and said he will sort it out and I haven't heard from him since and that was in November. The yard is not level and when it rains my yard floods and water just stays in my yard. It does not flow out as it should.
My kitchen cupboards are water damaged as the kitchen tap was leaking, Jackson arranged for the leak to be sorted but what must happen with the cupboards now?
I honestly feel your query resolution process leaves much to be desired as 'yes' you may have sent the relevant issues to the relevant people but they do not take you seriously as they clearly do a half-hearted attempt at resolving the query or completely ignore you. No one even follows-up to find out if the client is sorted out or not. People just don't care.
's update16 Jan 2019, 08:32
Reviewer Update
Isalina you forwarded my Bond interest query to Nicollete Wolmarans, Xolile Xaluva & Geanet Sekhaolelo. They did not reply.
I have followed up twice on this email trail and I guess everyone is too busy to attend to my query.
I told you about the ground sinking in in my yard after heavy rains and Jackson came and said he will sort it out and I haven't heard from him since and that was in November. The yard is not level and when it rains my yard floods and water just stays in my yard. It does not flow out as it should.
My kitchen cupboards are water damaged as the kitchen tap was leaking, Jackson arranged for the leak to be sorted but what must happen with the cupboards now?
I honestly feel your query resolution process leaves much to be desired as 'yes' you may have sent the relevant issues to the relevant people but they do not take you seriously as they clearly do a half-hearted attempt at resolving the query or completely ignore you. No one even follows-up to find out if the client is sorted out or not. People just don't care.
Cosmopolitan Projects's replyOfficial
16 Jan 2019, 10:38Good Morning
Please send a photo of the damaged cupboards to cell number *** so that I can arrange for repairs and or replacement at our cost.
I see on our system Nicolette has put in an urgent request for clarity on your query regards your bond account with our head office who work with the banks.
I will request that our head office call you direct. I will contact you this afternoon to verify that you have received their call.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Please send a photo of the damaged cupboards to cell number *** so that I can arrange for repairs and or replacement at our cost.
I see on our system Nicolette has put in an urgent request for clarity on your query regards your bond account with our head office who work with the banks.
I will request that our head office call you direct. I will contact you this afternoon to verify that you have received their call.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Cosmopolitan Projects's reply16 Jan 2019, 10:38
Official
Good Morning
Please send a photo of the damaged cupboards to cell number *** so that I can arrange for repairs and or replacement at our cost.
I see on our system Nicolette has put in an urgent request for clarity on your query regards your bond account with our head office who work with the banks.
I will request that our head office call you direct. I will contact you this afternoon to verify that you have received their call.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Please send a photo of the damaged cupboards to cell number *** so that I can arrange for repairs and or replacement at our cost.
I see on our system Nicolette has put in an urgent request for clarity on your query regards your bond account with our head office who work with the banks.
I will request that our head office call you direct. I will contact you this afternoon to verify that you have received their call.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Cosmopolitan Projects's replyOfficial
28 Feb 2019, 09:30Dear Client
Our *** W
We close our file. Subsequent to the queries in January regards bond account and damaged cupboard, we have finalized.
Should there be any further problem, please call our client service team on ***.
Kind regards
Isalina
Our *** W
We close our file. Subsequent to the queries in January regards bond account and damaged cupboard, we have finalized.
Should there be any further problem, please call our client service team on ***.
Kind regards
Isalina
Cosmopolitan Projects's reply28 Feb 2019, 09:30
Official
Dear Client
Our *** W
We close our file. Subsequent to the queries in January regards bond account and damaged cupboard, we have finalized.
Should there be any further problem, please call our client service team on ***.
Kind regards
Isalina
Our *** W
We close our file. Subsequent to the queries in January regards bond account and damaged cupboard, we have finalized.
Should there be any further problem, please call our client service team on ***.
Kind regards
Isalina