1 reviews | Active since Aug 2016
TERRIBLE SERVICE from Marius Engelbrecht - MANAGEMENT???
We are so disappointed by the service and treatment received from Marius Engelbrecht. He is disappointing Cosmopolitan Projects by providing appalling service to your clients.
We have only seen him 3 times throughout the process of purchasing our home. He handed over the house a month late on 25 October - he RUSHED us because he had another handover and did a terrible job. We recorded the handover and have him on record of how he just wanted us to sign and initial pages without reading through the documents nor explaining important sections.
For example we had to pay R500-00 at the admin office and he needed to explain this as it is a requirement for us to get access and the panic button. Our geyser was faulty resulting in us having no water over this past weekend. When I called him he laughed on the phone and did not even know who I was but he handed over the house on Thursday. Marius is dragging Cosmopolitans name in the dirt and I hope that he will be reprimanded accordingly. There is a list of issues I can mention on here.
Kabous, Xoliswa, Petrus and Kobus have been so helpful in all of this process and I hope that Management will honor them as they have been fixing Marius's mess ever since we dealt with Lepords Rest. They should enjoy the commision for the sale of our house.
Dear Client
Our log details for easy reference: 4717 A
Transaction Status: House Handed Over 30 October 2018
Summary & Problem Identified: You have had a negative hand over experience and overall not happy with the service you received from Marius on our marketing team.
Corrective Action: I have spoken to you this morning and contacted Marius for an explanation on your unhappiness. He will respond to me. We will do an internal investigation so that we can see what is the best way forward to avoid this negative experience for our clients. I will call you within course of the day with our finding and way forward.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 4717 A
Transaction Status: House Handed Over 30 October 2018
Summary & Problem Identified: You have had a negative hand over experience and overall not happy with the service you received from Marius on our marketing team.
Corrective Action: I have spoken to you this morning and contacted Marius for an explanation on your unhappiness. He will respond to me. We will do an internal investigation so that we can see what is the best way forward to avoid this negative experience for our clients. I will call you within course of the day with our finding and way forward.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Our log details for easy reference: 4717 A
Transaction Status: House handed over to you 30 October 2018
Closure: As per my conclusion call to you on 29 November. We thank you for bringing to our attention the unprofessional manner in which you were serviced. We have had two meetings with our seniors and Marius to re-inforce the principle of respect to all and giving our best. Never may pressures or volatile situations cause unprofessional treatment of our clients.
I am sure that no other client in future will endure the same unhappiness. Again our apologies for this initial upset on receiving your home end October.
I am sure going forward you will experience many happy occasions with your family in your home for many years to come.
Kind regards
Isalina Barreto Manager: Client Liaison & Brand Management
***
Our log details for easy reference: 4717 A
Transaction Status: House handed over to you 30 October 2018
Closure: As per my conclusion call to you on 29 November. We thank you for bringing to our attention the unprofessional manner in which you were serviced. We have had two meetings with our seniors and Marius to re-inforce the principle of respect to all and giving our best. Never may pressures or volatile situations cause unprofessional treatment of our clients.
I am sure that no other client in future will endure the same unhappiness. Again our apologies for this initial upset on receiving your home end October.
I am sure going forward you will experience many happy occasions with your family in your home for many years to come.
Kind regards
Isalina Barreto Manager: Client Liaison & Brand Management
***