EK
Eva K

1 reviews | Active since Mar 2017

28 May 2018, 15:38

SKYCITY is a lie, NO VALUE FOR YOUR MONEY!

Skycity was a promise of happiness, a start of new things, an accomplishment one can be proud of. It was painted in bright colours and sold with glitter and gold but than reality knocks in and you find that was all a LIE!

The agent you dealt with for months running up and down looking at an empty space with pipes sticking out and he assures it's going to be perfect. The plans you have to sign are given to you with explanations with the assurance that all is still as discussed, '...it's going to be okay don't worry just sign and send through we need that urgently or your house won't be built. The yard is big enough for improvements (I wanted to add a garage and an outside toilet if I have functions that can be used instead of the one in the house). The houses are all North facing so they will be evenly spaced according to their sizes. 'Don't worry, I have your back, it'll be fine, you won't regret buying with us'. Any question you have already has an answer the lie needs to be sold after all.

I'll tell whoever will listen or is reading this DO NOT TRUST COSMOPOLITAN, AGENTS OR REPRESENTATIVES IN ANY WAY! They lie and fill your head with a false vision that isn't actually what you get. You will be left in a rut with empty promises never to be fulfilled because the person who made them is nowhere to be found. You are left the gullible buyer, trust me I know. My house is positioned in a way that only one car can park there just in front of the 'small' gate near my kitchen window! Mine is a corner house with absolutely no space. It's positioned in a way that the space on the lounge side cannot be used. At present only one car can park in that whole yard, I'm told I cannot build an outside toilet nor a garage because there isn't space for it. The retention guys painting is streaky and terrible, the Emergency form to be mailed for emergency issues never gets a response. The DB board is not placed as per the signed plan I was given. The kitchen tap falls off, the cistern tap is supposed to be chrome but it's plastic painted to look like chrome but wears off after a little while. The toilet seat is very 'fragile' the *****s come loose it's not secure. The wall at the back of my house doesn't go up to the boundary wall so that space is closed with rubble and brick blocks. The outside wall is painted the wrong colour ( I made peace with that but with everything else it's adding to the things that annoy me so much).

YOU DO NOT GET VALUE for your MONEY with COSMOPOLITAN. Why is it as a new homeowner I'm constantly begging for Cosmo to help with things I shouldn't be worried about at all right now. I doubt I'll ever get assistance! I heard the agents who worked there before have all been fired which would explain why Edward never responded to my calls nor messages.

There are a lot of people like me who will be taken for a ride. Left with a house that doesn't have parking space for two adults, with things falling apart in it, with a yard you cannot do much to. I'm angry that I have a house that I'm paying for but I can't live in fulltime, imagine having to visit your own house on weekends. Trust me I've commuted to and from work to there and the experience has been terrible, something I won't be able to do daily. Not only must I save up for the stuff I want but now I need to save up to fix what's broken in my BRAND NEW HOUSE and make it as comfortable as possible for when the kids and I do decided to go there!

Never in a million years would I recommend Cosmopolitan Projects to people. They out to make a profit, the agents sell houses get their commission and that's that. I see people going up and down with the new Agents. I feel sorry for some of them if only they knew what I know now, convinced it's all worth it. I'll wait to hear them complain at the community meetings.

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Replies (7)
Cosmopolitan Projects
Cosmopolitan Projects's reply29 May 2018, 11:21
Official

Good day Miss Kies

Thank you for bringing this matter to our attention

We have identified your stand number and we are busy working on your query.

Elvina will be in contact with you to make further arrangements

Please contact us should you need assistance.

Thank you

Tshephang Singo

Client service

***

Cosmopolitan Projects
Cosmopolitan Projects's reply31 May 2018, 15:47
Official

Dear Client

As discussed, our Elvina, has made contact with you. A plumber is coming out this weekend to attend the leaks you are experiencing.

Our internal quality controller, Ernest, is unfortunately booked at another site but will attend Sky City next weekend. It is on the programme that his office contact you to make an appointment to address all your concerns.

I will check in with you late on Monday that indeed his office has booked for him to meet with you.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

Cosmopolitan Projects
Cosmopolitan Projects's reply09 Jun 2018, 13:30
Official

Dear Ms Kies

Per our discussion, I will have our quality controller do a full inspection.

Regards undertakings given to you by our Sales, I suggest we do a meeting after the inspection so that we can find a win situation regards the parking and lawn.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

EK
Eva K's update21 Jun 2018, 11:32
Reviewer Update
Dear Isalina Barreto When will your inspector come through? I called and spoke to you on Tuesday & you said you would call back as your office now does the bookings up to date no response. The 11/06/18 you said you were to have a meeting with Edwards superior regarding my complaints but up to date nothing has been communicated as to the outcome. I can't keep chasing after you guys for help but when Edward was in charge he ran around to ensure he got the sale now I'm just the person on the other side of the phone. You are not taking me seriously, I'm getting nowhere with Cosmopolitan Projects up to date nothing has done and there's absolutely no communication. I've run out of patience and will explore other ways of getting resolve.
Cosmopolitan Projects
Cosmopolitan Projects's reply10 Jul 2018, 11:39
Official

Dear Ms Kies

As confirmed, finally our inspector has managed to meet with you and the works needed to be done was inspected 5 July.

I have asked for the report to be finalized urgently so that we can send out our contractors to do the remedial work that may be identified.

I will speak to you again in a day or two.

Please accept our apologies with the slow pace. We are going back on all our houses to ensure clients are happy with historic works. Bear with us a little longer.

Kind regards

Isalina

EK
Eva K's update27 Jul 2018, 13:42
Reviewer Update
An inspection was done by Ernest Mailula on the 5th all he did was ensure the measurements on the final plan is what has been done at the house. He measured the outside wall from the gate to the start of the curve and the curve itself and the end of the curve to the end of the boundary wall where my back neighbour's house starts. Yes the house is built as per plan we've established that but your inspector noted the fact that the 152sqm yard we have is not big enough for a 50sqm house. According to him a 40 or 45sqm house would have been ideal in that space. The inspector gave me insight into how the plan is read and interpreted correctly and showed me why I'm in the position I'm in because the agent (Edward Gasela) I bought the house from, his supervisor who was present at most meetings prior to the house being built (Louis Jacobs) and his manager who handed over the house (Pierre Langford) were not upfront and clear with explanations regarding the house, it's yard space and parking availability. I was ******* into registering in accepting house number 281 which was to be registered in my name and place in a small yard as long as the house is the size I qualified for. The house I was showed which would be the same size as mine with and the yard was 180 sqm (had to go find out from the owner) and I was built an 153 sqm as signed off with the assurance that all is as per cellphone discussions. Cosmo has proof I signed and I'm the idiotic client who doesn't have paper work, emails or sms proving the promises and assurances made by my agent and his supervisor that all is as I was told and showed. Now Pierre, Isalina and your management have managed to send me from one way to another and basically telling me I'm ****ED to my face because you have proof of signature and a happy letter and all I have is verbal discussions which I thought at the time were true. My not knowing how to interpret plans and understanding them was used to get signatures and trick me into the big house in a small yard I'm paying for now. No assistance can be offered with regard to the fact that I can't park 2 cars in the yard of my family home. What I was registered for is what I got and I just need to shut up and pay up. Currently some Jackson guy is to send me a NHBRC certificate which is proof that the house was inspected as it was built and meets that body's requirements. How is it possible that a body can approve a house size being choked by it's yard. Louis Jacobs said people with bigger yards and the same house size paid extra for the yard but I've been asking around and that is not true at all. I know of 45 sqm houses with the same yard size as mine or bigger. Cosmopolitan Projects you sell people a lie, your dismissed agents have ******* many people into buying into the false dream you sell. I certainly am not the only one who is unhappy with the site allocated but what can COSMO do because everything is done ABOVE BOARD. I'm certainly not pleased with the resolution offered that nothing can be done I must deal with it. Deal with the fact that the house colour is wrong, DEAL with the fact that the grass and paving I was promised will never be a part of the deal was just the agents way of selling the 50sqm 3 bedroom corner house with enough space in the yard to park 8 cars. DEAL with the fact that I will have a house that is choked (big house small yard) by it's yard. DEAL with the fact that I got a raw deal from COSMO and it's dismissed agent, his supervisor and manager who cannot account for the promises made by the former employee. DEAL with the fact that I'm paying for all of this ****. I can make a noise and shout from the rooftops but COSMO is not budging Edward is no longer with you and my problems are not your problems anymore. After all the bank paid I now owe the bank and should just DEAL with IT! That's the type of people we buying our houses from, the type of people who will cheat you out of your dream and make your life MISERABLE. The rubble will be removed, the toilet seat changed, the leaks sorted out but the site you have is yours because it has been allocated to you as per the property number registered at deeds office. Imagine paying over million for a house you can't live in, can't park in and most probably can't be sold to another 'family' that owns 2 cars. Thank you COSMOPOLITAN PROJECTS for being the upstanding citizens you are caring about your clients and pride ourselves in yourselves in your purpose to “Uplift People” and ensure they are not ******* into SHODDY deals by people who represent you as a company and not actually just looking at PROFITS but ensuring you have happy clients who will give good recommendations for you to others instead of flood HELLO PETER and other avenues to voice their dissatisfaction with your service and underhanded dealings. This is not the last you'll hear from me. I'll speak up and voice my dissatisfaction whenever and wherever I can whilst still quietly living at my mothers house and paying for the HOME I don't live in. Isalina Baretto, Pierre Langford , Louis Jacobs, Ernest Mailula and ex employee Edward Gasela, the management (FAT CATS), project managers, councillors involved, NHBRC and everyone else involved thanks for nothing! Continue giving people false hope whilst getting rich and moving up the corporate and or political ladder on our misery after all we live in a South Africa where the rich get richer milking everything they can from those of us who work hard to earn a living and would rather be tired than broke just to put food on our tables, take care of ourselves and family and come up in life from sleeping on the kitchen floor next to the kitchen/lounge/dining room table to your own bedroom on a bed not shared with 4 other people.
Cosmopolitan Projects
Cosmopolitan Projects's reply27 Feb 2019, 14:30
Official
Dear Client

Our ref: 481 W

We have attended the complaints per the works we were able to complete.

As to the position and space we have discussed in length the plan accepted, signed for and buit.

We close our file.

Please contact us should there be any further issues with the product.

Kind regards
Isalina Barreto