1 reviews | Active since Jun 2018
SKY CITY - "WE ARE WAITING FOR METERS"
It has been over 13 months since I was approved for property at sky city and to date I am still not sure when when will I move in. The house appear to be complete and ready for occupation. I am told by my agent that they are now waiting for meters from the municipality and he is not quite sure when will they receive meters. Everyday is a day of hope for the best, how do you plan when you have no clue where will you be staying next week, next month, next year??. If this house has been under construction for the better part of the 13 months that i have been waiting, why is it that these meters were not app**** for well in advance (if that's the procedure) while the house is still being built? Surely it was known that these houses would require meters even when they were still being built. And surely there must be a reason from the municipality why is it taking this long for the meters to be dispatched, please share with me the reasons. And is there a roster that you are maintaining that shows after how many houses will one get their meter? It would help if i am told your house is number 53 on the waiting list and be updated regularly as you continue to allocate meters. Never in my wildest dream did i think i would still be without a house today, after being approved in May 2017, and now to be told i have to wait for an undefined period because of a meter is really unfair discouraging.
Dear Client
676 W
I have not been able to reach you on you numbers.
I will keep trying to call you so that I can clarify the process of water meter delivery.
We are very sorry for the inconvenience and strain to our clients caused by the back log of meters. We have tried to avoid this at all costs so that the experience of buying your home can be a happy time.
Unfortunately, the installation of water meters is a process which we cannot action upfront. This is normally a smooth process. However since the beginning of this year this process has been delayed several times for various reasons out of our control. Historically the installation of water meters has never been a problem.
Please be assured, in as much as you need us to deliver our product on time, it is for us a top priority. We know delivering your home to you in good time, directly affects our customer satisfaction, reputation and payment to us of our product once delivered.
We would never purposely cause any delays to harm our clients, our brand or company.
Our Project Management has had several high level meetings to address this problem. I am happy to say this will soon be a problem of the past. I have queried you stand specific and wait response as to whether we will hand over your house to you before end of the week .
I will have the answer when we speak tomorrow.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Tel ***
Dear Client
676 W
I have not been able to reach you on you numbers.
I will keep trying to call you so that I can clarify the process of water meter delivery.
We are very sorry for the inconvenience and strain to our clients caused by the back log of meters. We have tried to avoid this at all costs so that the experience of buying your home can be a happy time.
Unfortunately, the installation of water meters is a process which we cannot action upfront. This is normally a smooth process. However since the beginning of this year this process has been delayed several times for various reasons out of our control. Historically the installation of water meters has never been a problem.
Please be assured, in as much as you need us to deliver our product on time, it is for us a top priority. We know delivering your home to you in good time, directly affects our customer satisfaction, reputation and payment to us of our product once delivered.
We would never purposely cause any delays to harm our clients, our brand or company.
Our Project Management has had several high level meetings to address this problem. I am happy to say this will soon be a problem of the past. I have queried you stand specific and wait response as to whether we will hand over your house to you before end of the week .
I will have the answer when we speak tomorrow.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Tel ***
Dear Client
Our log details for easy reference: 65 W
Transaction Status: House handed over to you and final satisfaction letter signed by you 3 July
Closure: We are very happy that we have managed to finally hand over your house to you. We are very sorry for the stress caused by the delayed processes . We are however hopeful that you will enjoy your new home for many many years.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 65 W
Transaction Status: House handed over to you and final satisfaction letter signed by you 3 July
Closure: We are very happy that we have managed to finally hand over your house to you. We are very sorry for the stress caused by the delayed processes . We are however hopeful that you will enjoy your new home for many many years.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 65 W
Transaction Status: House handed over to you and final satisfaction letter signed by you 3 July
Closure: We are very happy that we have managed to finally hand over your house to you. We are very sorry for the stress caused by the delayed processes . We are however hopeful that you will enjoy your new home for many many years.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 65 W
Transaction Status: House handed over to you and final satisfaction letter signed by you 3 July
Closure: We are very happy that we have managed to finally hand over your house to you. We are very sorry for the stress caused by the delayed processes . We are however hopeful that you will enjoy your new home for many many years.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***