Sky City New Development - Horrible Service

I’m very disappointed by the way Cosmopolitan Projects delivers its services to people, then their slogan says “Real Houses, For Real People’, people that they make suffer whilst they sleep well at night. I curse the day I app**** with Cosmo Sky City Benoni. January 2017 with Cosmopolitan in Sky City Watervalspruit in Alberton with agent name Marius Engelbrecht bond application was approved by Nedbank within two / three weeks. Signed documents of approval with their attorneys in 11 May 2017, since then had to wait for construction progress to start. As time went by been asking for feedback from Xoliswa Mnqabashe on progression of house in 25 April 2017, was told have to wait for lodgement to take place. Got sms confirmation that the bond was registered on the 08 December 2017, then referred again on them on the 12 December 2017 and was told the house was on 10% construction phase of which its foundation phase. Didn’t even know where my stand was had to go find it myself helped by one of the people on site. 17 January this year 2018 as school opened, I made means to go on site to check progress of construction nothing was done, until was pestering for them to start as it was an inconvenience for me in terms of my sons schooling. Construction on my house started on the 26 January 2018. I have been going there every Saturdays to check on progress and speed on construction. Got calls and emails advising that the house is almost done (96% construction) will move in March and they will have to wait on water meter and electric meter and inspection of the house for them to get keys and occupation certificate, but the funny part is, i did some investigation of certain houses they built (Protea Glen / Savanna City) and people stay in them for ages but they know nothing about occupational certificates and worse they bridged electricity for others. House is completely done now the problem is installation of water and electricity meter, when you ask they point fingers, that’s is a PM, if not it’s a councillor, funny part already have water account with e-Siyakhokha Municipality of Ekurhuleni. It is really costing me in every way and that is so stressful, expenditure for transportation for my son to travel from Soweto to Sky City. I sent an email to Isalina Barreto (Client Service And Brand Management) , cced Tshephang Singo (Communication Manager) , Nicolette Wolmarans (General Manager : Operations and Finance) and Mbuso Mhlanga (President Operations) was also told about she asked for installation of water meter and they received them and promised she will call me and none of that happened , tried to call her office number ********** couldn’t find her , had left my details and contacts but she never came back to me. Sent another email on the 10 April 2018 Isalina Barreto never responded and nothing was done. It’s like she doesn’t even bother herself at all how we feel as customers / clients. They just go mute and you have to follow them up as if you begging to stay in your house whilst it benefits both. From top to bottom management it’s a disaster. Would advise people to stay away for Cosmopolitan Projects, they never put people’s needs first. I have handed over the matter to Ombudman and Public Protector hope they will help.