1 reviews | Active since Nov 2016
RUSHED TO MOVE IN BUT SKY CITY NOT REGISTERED WITH THE MUNICIPALITY
good day,
I have just moved into my new house in sky city for a week now. We have been to the Alberton Municipality to register so that we can buy electricity. we were told that sky city is not registered hence we cannot buy the electricity. so that means I will have stay with a baby with no electricity until cosmopolitan decides to open their offices in January 2018.
We were told everything is good we can move in even though they knew very well we will not have electricity.
I want this fixed. why rush to get us in when they knew they things are not in order?
this is bull.
Dear Client
I am sorry to hear of the inconvenience you are experiencing.
There is a specific process in order to purchase power for Sky City for first time purchases.
I would like to send you the relevant information and establish the sales person you are dealing with who should have given this information to you.
Unfortunately I cannot see your details or stand number .
Please email me on isalina@cosmo.joburg. I will log in daily in orer to track your complaint and resolve.
Kind regards
ISALINA
BARRETO
Manager: Client Service & Brand Management
***
Dear Client
I am sorry to hear of the inconvenience you are experiencing.
There is a specific process in order to purchase power for Sky City for first time purchases.
I would like to send you the relevant information and establish the sales person you are dealing with who should have given this information to you.
Unfortunately I cannot see your details or stand number .
Please email me on isalina@cosmo.joburg. I will log in daily in orer to track your complaint and resolve.
Kind regards
ISALINA
BARRETO
Manager: Client Service & Brand Management
***
Dear Ms Kekana
We confirm that this matter was resolved first week of January after we had assisted with the correct procedure for first time purchasing of power at council.
We have closed our file. Should there be any further queries please contact us.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***
Dear Ms Kekana
We confirm that this matter was resolved first week of January after we had assisted with the correct procedure for first time purchasing of power at council.
We have closed our file. Should there be any further queries please contact us.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
***