NJ
Noluvo J
1 reviews | Active since Nov 2022
08 Nov 2022, 07:41
Royal cradle
Its been months reporting a sliding door that is not well mounted. At night my brand new home is a playing ground for rats coming in the house. The grass planted on the rocks. Shower been repaired for more than 8 times but still leaking etc.... Cosmopolitan doesn't wanna come to my place any more they ignore me. They didn't even complete my 3 months occupation 😭. I am not oky.
Helpful (0)
Replies (3)0
Replies (3)
Cosmopolitan Projects's replyOfficial
08 Nov 2022, 08:09Goood Morning Noluvo J
Unfortunately I am not able to reach you on your phone now.
As you are aware I have escalated to our team specialists for a modification of the lock mechanism last week. I did a follow-up yesterday and have been told I will receive a solution this morning.
I will make contact again in a while to discuss access with you.
Kind regards
Isalina Barreto
Unfortunately I am not able to reach you on your phone now.
As you are aware I have escalated to our team specialists for a modification of the lock mechanism last week. I did a follow-up yesterday and have been told I will receive a solution this morning.
I will make contact again in a while to discuss access with you.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply08 Nov 2022, 08:09
Official
Goood Morning Noluvo J
Unfortunately I am not able to reach you on your phone now.
As you are aware I have escalated to our team specialists for a modification of the lock mechanism last week. I did a follow-up yesterday and have been told I will receive a solution this morning.
I will make contact again in a while to discuss access with you.
Kind regards
Isalina Barreto
Unfortunately I am not able to reach you on your phone now.
As you are aware I have escalated to our team specialists for a modification of the lock mechanism last week. I did a follow-up yesterday and have been told I will receive a solution this morning.
I will make contact again in a while to discuss access with you.
Kind regards
Isalina Barreto
Best regards,
NJ
Noluvo J's updateReviewer Update
08 Nov 2022, 08:28My phone been on my hand since I logged this complain. Will you be honest for once. There's not even a missed call.
NJ
Noluvo J's update08 Nov 2022, 08:28
Reviewer Update
My phone been on my hand since I logged this complain. Will you be honest for once. There's not even a missed call.
Cosmopolitan Projects's replyOfficial
09 Nov 2022, 09:19Dear Noluvo J
We do have three numbers for you including that on the back end of Hello Peter.
However I am not going into a he said/she said on Hello Peter.
We are well aware of the lock mechanism issue which I have escalated and communicated with you. We are not running away from it. It will be fixed, I guarantee that.
Unfortunately you choose Hello Peter as your platform.
Hello Peter is not our communication/client service platform.
I cannot give clients on Hello Peter exclusivity at the expense of other work in progress with clients also requiring our service.
We may have 334 reviews on Hello Peter, in that same time period, we have delivered over
50 000 housing units. I put all in persepctive.
So while we definitely are not happy to receive Hello Peter posts, we are confident in the integrity of our teams, our product and service. We do acknowledge that we may have a long way to go, but this is our stretch to be the best in our game.
Hello Peter is not servicing you, so may I suggest you deal direct with our client service team. As with all matters - first in - first out.
We cannot give special attention just because you choose Hello Peter as your tool.
Be assured, I am concluding your issue and will call/email you direct within the next day or two.
Goodbye
Isalina
Best regards,
Cosmopolitan Projects's reply09 Nov 2022, 09:19
Official
Dear Noluvo J
We do have three numbers for you including that on the back end of Hello Peter.
However I am not going into a he said/she said on Hello Peter.
We are well aware of the lock mechanism issue which I have escalated and communicated with you. We are not running away from it. It will be fixed, I guarantee that.
Unfortunately you choose Hello Peter as your platform.
Hello Peter is not our communication/client service platform.
I cannot give clients on Hello Peter exclusivity at the expense of other work in progress with clients also requiring our service.
We may have 334 reviews on Hello Peter, in that same time period, we have delivered over
50 000 housing units. I put all in persepctive.
So while we definitely are not happy to receive Hello Peter posts, we are confident in the integrity of our teams, our product and service. We do acknowledge that we may have a long way to go, but this is our stretch to be the best in our game.
Hello Peter is not servicing you, so may I suggest you deal direct with our client service team. As with all matters - first in - first out.
We cannot give special attention just because you choose Hello Peter as your tool.
Be assured, I am concluding your issue and will call/email you direct within the next day or two.
Goodbye
Isalina
Best regards,