MM
Maphalla M
1 reviews | Active since Apr 2019
16 Apr 2019, 18:38
Repayment of deposit
Good afternoon my name is Maphalla malope I was buying a house at sky city cosmopolitan projects stand 1009 I paid a deposit of R55000 unfortunately I was declined due to reassignment now i want my deposit back it's been three months I have been emailing Johann and sherly no response from any of them, now am stacked with a loan that I pay every month.
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Replies (4)0
Replies (4)
Cosmopolitan Projects's replyOfficial
17 Apr 2019, 11:13Dear Maphalla M
We have recievied you post.
We will contact you shortly once we have investigated on our side what has happened in this instance that you still do not have your deposit refund.
Kind regards
Isalina Barreto
We have recievied you post.
We will contact you shortly once we have investigated on our side what has happened in this instance that you still do not have your deposit refund.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply17 Apr 2019, 11:13
Official
Dear Maphalla M
We have recievied you post.
We will contact you shortly once we have investigated on our side what has happened in this instance that you still do not have your deposit refund.
Kind regards
Isalina Barreto
We have recievied you post.
We will contact you shortly once we have investigated on our side what has happened in this instance that you still do not have your deposit refund.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
17 Apr 2019, 16:24Dear Maphalla M
Our ref: 1009 Wat
Summary Problem:
Transaction declined 1 March. Deposit paid has not been refunded to you.
Investigation & Solution:
Firstly we apolgize for the delay in finalizing repayment of the deposit.
There is a problamatic issue of who is to receive the refund.
We have a strict policy that funds are only refunded to the initial source from which we received. Per our records these funds were paid from your Provident Fund. We have been in discussion with you for the details to pay back to the fund, however you have insisted that we must pay the funds back to you.
Per our discussion this afternoon you have confrimed the various channels you approached to raise the deposit. You insist it was not via your Provident Fund. I have requested the relevant transaction via our bank statement and investigation of the source of the initial deposit.
Once this is verified we will repay the funds to the correct entity as a matter of exteme urgency.
I will give you feedback again tomorrow.
Kind regards
Isalina Barreto
Our ref: 1009 Wat
Summary Problem:
Transaction declined 1 March. Deposit paid has not been refunded to you.
Investigation & Solution:
Firstly we apolgize for the delay in finalizing repayment of the deposit.
There is a problamatic issue of who is to receive the refund.
We have a strict policy that funds are only refunded to the initial source from which we received. Per our records these funds were paid from your Provident Fund. We have been in discussion with you for the details to pay back to the fund, however you have insisted that we must pay the funds back to you.
Per our discussion this afternoon you have confrimed the various channels you approached to raise the deposit. You insist it was not via your Provident Fund. I have requested the relevant transaction via our bank statement and investigation of the source of the initial deposit.
Once this is verified we will repay the funds to the correct entity as a matter of exteme urgency.
I will give you feedback again tomorrow.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply17 Apr 2019, 16:24
Official
Dear Maphalla M
Our ref: 1009 Wat
Summary Problem:
Transaction declined 1 March. Deposit paid has not been refunded to you.
Investigation & Solution:
Firstly we apolgize for the delay in finalizing repayment of the deposit.
There is a problamatic issue of who is to receive the refund.
We have a strict policy that funds are only refunded to the initial source from which we received. Per our records these funds were paid from your Provident Fund. We have been in discussion with you for the details to pay back to the fund, however you have insisted that we must pay the funds back to you.
Per our discussion this afternoon you have confrimed the various channels you approached to raise the deposit. You insist it was not via your Provident Fund. I have requested the relevant transaction via our bank statement and investigation of the source of the initial deposit.
Once this is verified we will repay the funds to the correct entity as a matter of exteme urgency.
I will give you feedback again tomorrow.
Kind regards
Isalina Barreto
Our ref: 1009 Wat
Summary Problem:
Transaction declined 1 March. Deposit paid has not been refunded to you.
Investigation & Solution:
Firstly we apolgize for the delay in finalizing repayment of the deposit.
There is a problamatic issue of who is to receive the refund.
We have a strict policy that funds are only refunded to the initial source from which we received. Per our records these funds were paid from your Provident Fund. We have been in discussion with you for the details to pay back to the fund, however you have insisted that we must pay the funds back to you.
Per our discussion this afternoon you have confrimed the various channels you approached to raise the deposit. You insist it was not via your Provident Fund. I have requested the relevant transaction via our bank statement and investigation of the source of the initial deposit.
Once this is verified we will repay the funds to the correct entity as a matter of exteme urgency.
I will give you feedback again tomorrow.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
18 Apr 2019, 12:32Dear Maphalla M
Our *** Wat
Conclusion:
Our finance department has been in contact with you this morning. The source of initial payment has been verified. Refund has been actioned.
Expect payment in the course of next week.
Kindly note we close our file in this regard.
Should there be any further query please contact me on ***.
Kind regards
Isalina Barreto
Our *** Wat
Conclusion:
Our finance department has been in contact with you this morning. The source of initial payment has been verified. Refund has been actioned.
Expect payment in the course of next week.
Kindly note we close our file in this regard.
Should there be any further query please contact me on ***.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply18 Apr 2019, 12:32
Official
Dear Maphalla M
Our *** Wat
Conclusion:
Our finance department has been in contact with you this morning. The source of initial payment has been verified. Refund has been actioned.
Expect payment in the course of next week.
Kindly note we close our file in this regard.
Should there be any further query please contact me on ***.
Kind regards
Isalina Barreto
Our *** Wat
Conclusion:
Our finance department has been in contact with you this morning. The source of initial payment has been verified. Refund has been actioned.
Expect payment in the course of next week.
Kindly note we close our file in this regard.
Should there be any further query please contact me on ***.
Kind regards
Isalina Barreto
MM
Maphalla M's updateReviewer Update
18 Apr 2019, 19:13Good evening hellopeter thank you for your assistance, it has been very appreciated. cosmopolitan projects did contact me yesterday and today and I will let you know once the amount in question has been paid back to me.
And good evening to cosmopolitan projects and Sherly, thank you for your cooperation. I know that as employees you have laws and policies to follow just that when superiors don't act on time it affects the nature of the business or puts client services on hold. I will let you know once I receive the payment. Thank you once again.
MM
Maphalla M's update18 Apr 2019, 19:13
Reviewer Update
Good evening hellopeter thank you for your assistance, it has been very appreciated. cosmopolitan projects did contact me yesterday and today and I will let you know once the amount in question has been paid back to me.
And good evening to cosmopolitan projects and Sherly, thank you for your cooperation. I know that as employees you have laws and policies to follow just that when superiors don't act on time it affects the nature of the business or puts client services on hold. I will let you know once I receive the payment. Thank you once again.