CP
Chenelle P

1 reviews | Active since Dec 2017

04 Dec 2017, 08:51

Rent and Fines

And the beginning of the October the complex had a sign up that said R500 off your rent, When enquiring about this I was told on new leases only, So to my understanding if I renewed my lease as of 1 Nov I should qualify for the discount. When enquiring again we were told only the units with balconies, however after speaking to the ladies in my blocked I was surprised to hear that their options where R500 off for 6 months or 1 month rent free. So now please make me understand why I do not qualify. Then when it come to fines I feel that it should be address with whomever's name is on the lease and not my guest or partner. Incident 03.12.2017 the guys were at the car wash in the complex like they always do washing their cars while having a drink, the new manager approach's them and asked them not to do so.. Good fair and well, but then he goes into the sales office and tells Clarissa the young lady that is always willing to assist that he is going to give them a fine and his words were and I quote " I'm going to give your friends a fine" Not sure of his name but his manger is Stokkie.

Storms out and hands the fine to my partner. This is not acceptable. Quick to hand out fines but when we complain about out issues in the complex it goes unheard.

Really not happy with how the complex is being run lately.

0
Replies (2)
Cosmopolitan Projects
Cosmopolitan Projects's reply05 Dec 2017, 17:10
Official

Dear Client

Thank you for bringing your complaint to our attention. We would like to investigate your matter further.

I am not able to see your contact details.

Please make contact with me, see my details below.

Kind regards

ISALINA
BARRETO
Manager: Client Service & Brand Management

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isalina@cosmo,joburg

Cosmopolitan Projects
Cosmopolitan Projects's reply24 Jun 2018, 14:46
Official

Dear Ms Petersen

We had finalized this query in December last year.

Kindly note we have closed our file.

Please call us direct at Client Service should you experience any further problems.

Kind regards

Isalina Barreto

Manager: Client Liaison & Brand Management

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