1 reviews | Active since Jul 2020
RE: 36712// Sefanyetso//Rahube
Good day
We bought a house in Protea Glen. Since lockdown has been lifted in May, we have been calling weekly to check on the progress of our house as we urgently need to move in and we have been promised "this week or next week", and another favourite line is "in the next two to three days". So this has been the promise for the past 3 months. I do not understand the dishonestly around this situation, it has literally been more than a year since we purchased this house and somehow we are not moving in, no one is updating about anything unless we call and are given the message everytime. Oh and there is always a promise to call us back but this has never happened. We are tried of being promised this week or next week and there is not official complaints department for Cosmopolitan Housing, its just frustrating. Some of us are in situations which require to have moved in a long time ago. Furniture is sitting in storage for more than a year now, we could have used the money to do something around the house instead of storing it for more than a year and there being no exactly, real and honest date given. I am honestly tired of fovever calling and being told lies. I am not even sure if this house has been sold to someone else or what because this does not make any sense. The house has been inspected for 3 months now .... NO. Please give us an official complaints channel or the ombudsman or something. This is unacceptable, frustrating and ridiculous.
Dear Kamogelo S
Please refer to our post to Felicia S on 23 Jun. This is the exact situation that has affected delivery of all our houses almost complete as at March in Protea Glen.
I will check withthe markting team as to why you have not been given regular updates in this regard.
The good news is we did receive your house keys from the builder yesterday. Our quality inspector did inspect your house today to ensure there are no major issues. We will in all likelihood received the keys back tomorrow at which point we will make contact with you tomorrow to take occupation.
Kindly refer to our website for formal channels to log complaints,
Kind regards
Isalina Barreto
Dear Kamogelo S
Please refer to our post to Felicia S on 23 Jun. This is the exact situation that has affected delivery of all our houses almost complete as at March in Protea Glen.
I will check withthe markting team as to why you have not been given regular updates in this regard.
The good news is we did receive your house keys from the builder yesterday. Our quality inspector did inspect your house today to ensure there are no major issues. We will in all likelihood received the keys back tomorrow at which point we will make contact with you tomorrow to take occupation.
Kindly refer to our website for formal channels to log complaints,
Kind regards
Isalina Barreto
Thank you for your response,
I must say that I would actually be quite surprised if that phone call even came through. I know for the fact that it will not, no one will call because those have been promises made for the past months. Cosmopolitan has made my experience of being a first home buyer (if I even get that home in this lifetime) very much unpleasant.
Thank you for your response,
I must say that I would actually be quite surprised if that phone call even came through. I know for the fact that it will not, no one will call because those have been promises made for the past months. Cosmopolitan has made my experience of being a first home buyer (if I even get that home in this lifetime) very much unpleasant.