ZB
Zandi B
1 reviews | Active since May 2021
15 May 2021, 13:48
Protea Glen Ext 39 36035
I have been receiving a very bad service from your agent, been issuing notices about four times now to my landlord since February 15 instructed by him telling me the house will be ready by then.This week Tuesday he told me he checked the house and it is now complete he have requested the keys I can expect his call Wednesday or Thursday,fine I waited nothing when I call him Friday he completely ignores my calls even had guts to drop some, Called him using different number he answered,what do you call that if you dealing with people?.My landlord is kicking me out now with my children because of his forever changing stories.I really don't know what to do now am stranded
Helpful (0)
Replies (3)0
Replies (3)
Cosmopolitan Projects's replyOfficial
17 May 2021, 08:21 Good Morning Zandi B
Our ref: 36035 PG
Unfortunately, we still wait on your electric meter installation by council.
Happily, your water meter was installed on 10 May. However, we require both water and electrical meters to be installed before the council inspector will provide the two certificates needed for legal occupation of the property.
Unfortunately it is impossible to provide a time line when developing a new property since there are many external parties involved in the process. More than ever, we experience delays on various council processes being the lag caused by Covid restrictions whether man-power or equipment needed for installation.
Specific on water and electric meters. The components that are used to manufacture the meters are imported from outside the country and then assembled in South Africa.
Due to travel restrictions there is a major shortage of components at any given time.
Please bear with us. We accept that these delays are extremely frustrating for you as your life plans are put on hold. For us as business not being able to conclude your transactions, the delays are equally felt we cannot complete your house, delaying payment for our product. Please be assured our Project Management are daily working together with council and the relevant manufactures to get our meters as soon as possible.
I will request the latest turnaround on meters and call you in the course of the day with feedback. As to actual move in date, I will not be able to give an exact time.
Kind regards
Isalina Barreto
Our ref: 36035 PG
Unfortunately, we still wait on your electric meter installation by council.
Happily, your water meter was installed on 10 May. However, we require both water and electrical meters to be installed before the council inspector will provide the two certificates needed for legal occupation of the property.
Unfortunately it is impossible to provide a time line when developing a new property since there are many external parties involved in the process. More than ever, we experience delays on various council processes being the lag caused by Covid restrictions whether man-power or equipment needed for installation.
Specific on water and electric meters. The components that are used to manufacture the meters are imported from outside the country and then assembled in South Africa.
Due to travel restrictions there is a major shortage of components at any given time.
Please bear with us. We accept that these delays are extremely frustrating for you as your life plans are put on hold. For us as business not being able to conclude your transactions, the delays are equally felt we cannot complete your house, delaying payment for our product. Please be assured our Project Management are daily working together with council and the relevant manufactures to get our meters as soon as possible.
I will request the latest turnaround on meters and call you in the course of the day with feedback. As to actual move in date, I will not be able to give an exact time.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply17 May 2021, 08:21
Official
Good Morning Zandi B
Our ref: 36035 PG
Unfortunately, we still wait on your electric meter installation by council.
Happily, your water meter was installed on 10 May. However, we require both water and electrical meters to be installed before the council inspector will provide the two certificates needed for legal occupation of the property.
Unfortunately it is impossible to provide a time line when developing a new property since there are many external parties involved in the process. More than ever, we experience delays on various council processes being the lag caused by Covid restrictions whether man-power or equipment needed for installation.
Specific on water and electric meters. The components that are used to manufacture the meters are imported from outside the country and then assembled in South Africa.
Due to travel restrictions there is a major shortage of components at any given time.
Please bear with us. We accept that these delays are extremely frustrating for you as your life plans are put on hold. For us as business not being able to conclude your transactions, the delays are equally felt we cannot complete your house, delaying payment for our product. Please be assured our Project Management are daily working together with council and the relevant manufactures to get our meters as soon as possible.
I will request the latest turnaround on meters and call you in the course of the day with feedback. As to actual move in date, I will not be able to give an exact time.
Kind regards
Isalina Barreto
Our ref: 36035 PG
Unfortunately, we still wait on your electric meter installation by council.
Happily, your water meter was installed on 10 May. However, we require both water and electrical meters to be installed before the council inspector will provide the two certificates needed for legal occupation of the property.
Unfortunately it is impossible to provide a time line when developing a new property since there are many external parties involved in the process. More than ever, we experience delays on various council processes being the lag caused by Covid restrictions whether man-power or equipment needed for installation.
Specific on water and electric meters. The components that are used to manufacture the meters are imported from outside the country and then assembled in South Africa.
Due to travel restrictions there is a major shortage of components at any given time.
Please bear with us. We accept that these delays are extremely frustrating for you as your life plans are put on hold. For us as business not being able to conclude your transactions, the delays are equally felt we cannot complete your house, delaying payment for our product. Please be assured our Project Management are daily working together with council and the relevant manufactures to get our meters as soon as possible.
I will request the latest turnaround on meters and call you in the course of the day with feedback. As to actual move in date, I will not be able to give an exact time.
Kind regards
Isalina Barreto
ZB
Zandi B's updateReviewer Update
17 May 2021, 11:51I have been inside the house an electric metre was installed way before water metre,so I really don't understand.
ZB
Zandi B's update17 May 2021, 11:51
Reviewer Update
I have been inside the house an electric metre was installed way before water metre,so I really don't understand.
ZB
Zandi B's updateReviewer Update
17 May 2021, 11:58Even one of your call centre agents did confirm electricity is sorted, were only awaiting water metre.do you guys even check before replying?
ZB
Zandi B's update17 May 2021, 11:58
Reviewer Update
Even one of your call centre agents did confirm electricity is sorted, were only awaiting water metre.do you guys even check before replying?