MM
Moses M
1 reviews | Active since Jun 2018
06 Jun 2018, 08:42
POOR WORKMANSHIP
I BOUGHT A PROPERTY FROM COSMOPOLITAN PROJECTS, WHICH I REGRET DOING AND WOULDN'T RECOMMEND ANYONE TO BUY FROM THEM.
MY PROPERTY WAS ONE OF THOSE HOUSES WHICH WERE DAMAGED AFTER THE DECEMBER 2017 STORM.
WHEN I INQUIRED ABOUT HOW TO GO ABOUT CLAIMING, I RECEIVED THE BELOW MESSAGE VIA WHATSAPP, A COPY AND PASTE MESSAGE:
"Dear Client We at Cosmopolitan are very sorry to hear that you have experienced storm damage to your home.All clients that purchased with bonds have home owners cover. This cover insures your home for storm damage. It is included in your bond repayment. Per list below lodge your claim with the numbers provided specific to the bank that financed your home. The claims agent will put your claim in place and your house will be repaired. First National Bank (Outsurance) ***. Standard Bank ***. Nedbank ***. Absa(idirect) ***or ***. HIP Bank (Old Mutual Insure) ***. SA Home Loans ***. Kind regards Isalina Barreto - Manager Client Service & Brand Management **********
I SUBMITTED A CLAIM TO MY INSURANCE COMPANY, WHICH THEY DECLINED THE CLAIM AND SAID THAT THIS WAS DUE TO "POOR WORKMANSHIP". I THEN WENT BACK (FEB 2018)TO COSMOPOLITAN PROJECTS SPOKE TO "ISALINA BARRETO (MANAGER CLIENT SERVICE & BRAND MANAGEMENT)"
COSMOPOLITAN PROJECTS SENT OUT ONE OF THEIR OWN INSPECTOR BY THE NAME OF "JAN VAN NIEKERK" TO GO INSPECT TO DATE THERE'S NO FEEDBACK. I'VE BEEN SENDING FEW EMAILS TO ISALINA BARRETO (MANAGER CLIENT SERVICE & BRAND MANAGER), VIOLET MAPULANA, PETER BENTLEY, NICOLETTE WOLMARANS & TSHEPHANG SINGO, NONE OF THEM EVEN BOTHERS TO REPLY TO MY EMAILS NOR PROVIDE FEEDBAC**** I DON'T KNOW WHAT TYPE OF SERVICE IS THIS... I WILL NEVER EVER BUY A PROPERTY FROM COSMOPOLITAN PROJECT AGAIN, TODAY I'M STUCK WITH A HOUSE WITH CRACKS ON THE WALLS AND A LINKING ROOF BECAUSE OF POOR WORKMANSHIP!!!!!
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Replies (4)0
Replies (4)
Cosmopolitan Projects's replyOfficial
06 Jun 2018, 11:16Dear Mr Malubane
As we have it, your house was inspected by our Project Management on 10 March and findings given through to you.
There were some works to be attended by us and some for insurers.
I am not sure if you received the report I will resend.
However, I am pleased to advise we have a internal quality inspector on board, re-investigating all the historic problems experienced in the storm of December.
I have tracked you on our database. Kindly expect a call from our Tshephang to set up a meeting for Ernest to relook fresh at your complaint.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply06 Jun 2018, 11:16
Official
Dear Mr Malubane
As we have it, your house was inspected by our Project Management on 10 March and findings given through to you.
There were some works to be attended by us and some for insurers.
I am not sure if you received the report I will resend.
However, I am pleased to advise we have a internal quality inspector on board, re-investigating all the historic problems experienced in the storm of December.
I have tracked you on our database. Kindly expect a call from our Tshephang to set up a meeting for Ernest to relook fresh at your complaint.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
MM
Moses M's updateReviewer Update
06 Jun 2018, 13:46Hi Isalina,
This is news to me, no report was ever given to me after several attempts. I asked for the report so many times, which you and your team failed to send me, my emails were just ignored. And if there was work which should have been attended to by you guys;
1. Why was this not communicated to me? 2. Was this fixed, if not why not?
THIS IS UNACCEPTABLE!
MM
Moses M's update06 Jun 2018, 13:46
Reviewer Update
Hi Isalina,
This is news to me, no report was ever given to me after several attempts. I asked for the report so many times, which you and your team failed to send me, my emails were just ignored. And if there was work which should have been attended to by you guys;
1. Why was this not communicated to me? 2. Was this fixed, if not why not?
THIS IS UNACCEPTABLE!
Cosmopolitan Projects's replyOfficial
09 Jun 2018, 11:45Good Morning Mr Malubane
As discussed we give our guarantee that we relook this matter fresh.
We are in direct contact with you and aim to ensure we can reach agreement on repairs to your property.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply09 Jun 2018, 11:45
Official
Good Morning Mr Malubane
As discussed we give our guarantee that we relook this matter fresh.
We are in direct contact with you and aim to ensure we can reach agreement on repairs to your property.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's replyOfficial
27 Feb 2019, 14:40Dear Client
Our ref: 20613 P
We confirm we have completed our works on your house as required under our remedial works.
We close our file in this regard.
Please contact us should there be anything further.
Kind regards
Isalina Barreto
Our ref: 20613 P
We confirm we have completed our works on your house as required under our remedial works.
We close our file in this regard.
Please contact us should there be anything further.
Kind regards
Isalina Barreto
Best regards,
Cosmopolitan Projects's reply27 Feb 2019, 14:40
Official
Dear Client
Our ref: 20613 P
We confirm we have completed our works on your house as required under our remedial works.
We close our file in this regard.
Please contact us should there be anything further.
Kind regards
Isalina Barreto
Our ref: 20613 P
We confirm we have completed our works on your house as required under our remedial works.
We close our file in this regard.
Please contact us should there be anything further.
Kind regards
Isalina Barreto
Best regards,