Poor Service Delivery_Central Development (Lion Pride Estate)

Good Afternoon Martha M
 
 I have tried to reach you on your cell - number is temp unavailable.
 I will try you again on Monday.
 
 Per our records you have received house keys last year November. 
 Retention works were completed early this year. 

Retention repairs are a once off for minor faults or repairs needed that were not noticed or visible at tick sheet stage. Retention repairs are due to be done towards the end /within a 90 day period from key handover.  The “retention works” is in essence, the first “homeowner maintenance” which we do for our clients. Retention works are not a building requirement by NHBRC, but a NHBRC recommendation, which we are happy to follow since it provides us with the opportunity to give added service and pick up product flaw trends where we may improve. 
 Retention is a once off list of faults identified by the homeowner.

We do not do added items to the original list nor do we consider additional lists. After three months of living in your home and retention works completed - all minor repairs/ recurring maintenance/ settlement cracks are for the homeowner as part of general upkeep in order to ensure value adding onto your initial investment. 
 
Recurring (same faults) especially cracks, cornice parting are common faults which will happen for several years after a new house is built.  All newly built houses take several years to settle on the foundation. Your house moves with ground movement, expands/contracts with varying temperatures. 
Further settlement of wall and foundation structures due to bearing the weight of the roof structure (which is several tons) will also cause these normal recurring issues.  We have inspected the one minor cornice crack/parting. It does not compromise the structure in any way and must be attended by the homeowner with regular intervals of maintenance and upkeep.  Specific on the driveway challenges we experience with the land layout being one of dips and rises, an engineer’s inspection has been requested for your driveway, of which you are aware. We wait of the final report expected within next week at which stage we will advise the way forward. 

Kindly contact me on *** on Monday should I still not be able to reach you. 

I will not be advising further on this platform as it is not a formal business channel for our operations/business. 

I have tried as best to give you information in the meantime via this route since I cannot reach you. 

Kind regards Isalina Barreto