RM
RJ M

1 reviews | Active since Feb 2017

28 Feb 2017, 09:20

poor service delivery & bad client service

<p>I have an issue with cosmopolitan projects regarding a house that was built in 2016 and occupied in October 2016 and since then we have been noticing cracks and other faults which we reported in writing to them and all they have been doing is calling to say they are coming and they never show up. i think its about time we report them for their unprofessionalism as this is not the first unprofessional thing. to anyone who wants to buy a house through them you should just know that you will chase after them for everything and they just wouldn't bother to attend to you because the bank would have paid them your money for that house. they house is falling apart but its not even 6 months old and i would never recommend them to anyone from my bad experience.</p>

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Replies (2)
Cosmopolitan Projects
Cosmopolitan Projects's reply08 May 2017, 15:34
Official

Dear Client

Thank you for bringing your complaint to our attention. We would like to investigate your matter further.

We will contact you within three days.

Alternatively, should you want to contact us, see my details below.

Kind regards

ISALINA
BARRETO
Manager: Client Service & Brand Management

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isalina@cosmo,joburg

Cosmopolitan Projects
Cosmopolitan Projects's reply18 Sept 2017, 16:56
Official

Dear Client

Cosmopolitan is striving to improve our client’s experience and our service. Your input will assist us to be better.

We want to ensure that all our historic complaints were resolved. We would like to confirm with you whether your complaint was indeed resolved?

Kindly advise.

Much appreciated.

Kind regards

ISALINA
BARRETO
Manager: Client Service & Brand Management

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