IT
Irene T
1 reviews | Active since Aug 2019
10 Sept 2020, 22:31
Poor service and attitude from staff
What a dissapointing, unprofessional experience, I'm so angry, I've been played like a fool, being taken from Cape to Cairo for a stove replacement, the service is very poor, I'm disgusted by the treatment to say the least
Helpful (0)
Replies (5)0
Replies (5)
Cosmopolitan Projects's replyOfficial
11 Sept 2020, 09:39Dear Irene T
Let me make some investigations and revert to you.
Kind regards
Isalina
Let me make some investigations and revert to you.
Kind regards
Isalina
Cosmopolitan Projects's reply11 Sept 2020, 09:39
Official
Dear Irene T
Let me make some investigations and revert to you.
Kind regards
Isalina
Let me make some investigations and revert to you.
Kind regards
Isalina
Cosmopolitan Projects's replyOfficial
11 Sept 2020, 10:01Dear Irene T
I cannot find you on our Cosmo Johannesburg database, possibly you have purchased from another company within our group. I have tried the number on the backend of Hello Peter, there is no response or facility for voicemal.
Please advise if you purchased from out Tshwane or Central division.
Kind regards
Isalina
I cannot find you on our Cosmo Johannesburg database, possibly you have purchased from another company within our group. I have tried the number on the backend of Hello Peter, there is no response or facility for voicemal.
Please advise if you purchased from out Tshwane or Central division.
Kind regards
Isalina
Cosmopolitan Projects's reply11 Sept 2020, 10:01
Official
Dear Irene T
I cannot find you on our Cosmo Johannesburg database, possibly you have purchased from another company within our group. I have tried the number on the backend of Hello Peter, there is no response or facility for voicemal.
Please advise if you purchased from out Tshwane or Central division.
Kind regards
Isalina
I cannot find you on our Cosmo Johannesburg database, possibly you have purchased from another company within our group. I have tried the number on the backend of Hello Peter, there is no response or facility for voicemal.
Please advise if you purchased from out Tshwane or Central division.
Kind regards
Isalina
IT
Irene T's updateReviewer Update
11 Sept 2020, 10:43It's Cosmopolitan Projects Tshwane, Sunnyside before they closed and moved to Joburg, I cannot be treated like I'm not paying you, it's been over a week since I've been promised to be assisted, what more should I do, my appliances are getting affected because of the stove keeps on tripping the electricity, and the attitude from the receptionist or whoever answers the phone is disgusting, I spoke to different ladies there and they all gave me attitude...this is unacceptable
IT
Irene T's update11 Sept 2020, 10:43
Reviewer Update
It's Cosmopolitan Projects Tshwane, Sunnyside before they closed and moved to Joburg, I cannot be treated like I'm not paying you, it's been over a week since I've been promised to be assisted, what more should I do, my appliances are getting affected because of the stove keeps on tripping the electricity, and the attitude from the receptionist or whoever answers the phone is disgusting, I spoke to different ladies there and they all gave me attitude...this is unacceptable
Cosmopolitan Projects's replyOfficial
11 Sept 2020, 11:10Good morning Irene T
I have taken note of your complaint and will be in contact with you shortly.
I am sorry that you feel mistreated and will endeavour to resolve this matter asap.
Kind regards
Mechelle
I have taken note of your complaint and will be in contact with you shortly.
I am sorry that you feel mistreated and will endeavour to resolve this matter asap.
Kind regards
Mechelle
Cosmopolitan Projects's reply11 Sept 2020, 11:10
Official
Good morning Irene T
I have taken note of your complaint and will be in contact with you shortly.
I am sorry that you feel mistreated and will endeavour to resolve this matter asap.
Kind regards
Mechelle
I have taken note of your complaint and will be in contact with you shortly.
I am sorry that you feel mistreated and will endeavour to resolve this matter asap.
Kind regards
Mechelle
Cosmopolitan Projects's replyOfficial
11 Sept 2020, 13:49Good afternoon Irene T
Thank you for taking my call.
I am happy to confirm that you have a new stove that is in working order.
I do apologise for the inconvenience you suffered.
Kind regards
Mechelle Miles
Thank you for taking my call.
I am happy to confirm that you have a new stove that is in working order.
I do apologise for the inconvenience you suffered.
Kind regards
Mechelle Miles
Cosmopolitan Projects's reply11 Sept 2020, 13:49
Official
Good afternoon Irene T
Thank you for taking my call.
I am happy to confirm that you have a new stove that is in working order.
I do apologise for the inconvenience you suffered.
Kind regards
Mechelle Miles
Thank you for taking my call.
I am happy to confirm that you have a new stove that is in working order.
I do apologise for the inconvenience you suffered.
Kind regards
Mechelle Miles