LN
Lue N
1 reviews | Active since Sept 2019
11 Sept 2019, 02:32
Poor plumbing quality and leaking pipes
I started the process with Kgothatso and Lethabo is February 2019. After constant following up Lethabo handed me my house keys for my house which is in 8942 Windmill Park Boksburg. The house I got looked much small in comparison to the show house I was showed further more the house did not have tiles and the Windows only had half butler proofs. I was never informed at point of Sale that my house would not have tiles and that the Windows would have half butler proofs so I feel I was heavily Decieved and **** to by the agent. What irritated me mostly was that the plumbing in the house was not inspected properly before I was given the keys as a result I was given a house with both pipes in the bathrooms leaking a half painted wall in the kitchen area and a incomplete kitchen sink. Lethabo said to me that he is noting down these faults and I will be contacted by Tuesday for this to be fixed. Nobody contacted me and I am very concerned. I cannot live in a house with water leaking pipes as this will raise the water bill. Can someone let me know when this will be fixed.
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Replies (2)
Cosmopolitan Projects's replyOfficial
11 Sept 2019, 15:21Dear Lue N
We have discussed the issues earlier today.
Per our discussion the specifications and finishings of the house are cleary shown on several documents at the very beginning of the sale process. You are given in writing , for which you have signed in acceptance, at the point of sale, all the infomation regards the product, price, finishings etc.
From our discussion, we can see that you were under the impression you would be getting a house exactly as the show house you had seen.
Possibly our agent was not clear that your house is determined by that which you qualify for financially.
Your choice of stand and house was done by you, on your qualifying criteria. You advise that you were not aware - that which you chose and signed for - was not the same as the show house. It is unfortunate that our agent did not "pick up" that this was not clear to you. The problem is further compounded in that it seems our agent assumed you understood all the specs, plan and pricing accepted and signed for.
From our side we will impress apon our agents to be mindful of our client's initial expectations and that which they will finally qualify for.
Finally, the plumbing issues and incomplete paint work was was noted for completion after key hand over since our contractror was put under pressure to release keys to you since you wanted to occupy urgently. In hindsight we should have rather delayed the key handover and given over the house, onlly once repairs were complete to avoid your frustration.
The plumbing works will be urgently attended to tomorrow. We wait for a fixed time. We will confirm with you direct.
Kind regards
Isalina Barreto
We have discussed the issues earlier today.
Per our discussion the specifications and finishings of the house are cleary shown on several documents at the very beginning of the sale process. You are given in writing , for which you have signed in acceptance, at the point of sale, all the infomation regards the product, price, finishings etc.
From our discussion, we can see that you were under the impression you would be getting a house exactly as the show house you had seen.
Possibly our agent was not clear that your house is determined by that which you qualify for financially.
Your choice of stand and house was done by you, on your qualifying criteria. You advise that you were not aware - that which you chose and signed for - was not the same as the show house. It is unfortunate that our agent did not "pick up" that this was not clear to you. The problem is further compounded in that it seems our agent assumed you understood all the specs, plan and pricing accepted and signed for.
From our side we will impress apon our agents to be mindful of our client's initial expectations and that which they will finally qualify for.
Finally, the plumbing issues and incomplete paint work was was noted for completion after key hand over since our contractror was put under pressure to release keys to you since you wanted to occupy urgently. In hindsight we should have rather delayed the key handover and given over the house, onlly once repairs were complete to avoid your frustration.
The plumbing works will be urgently attended to tomorrow. We wait for a fixed time. We will confirm with you direct.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply11 Sept 2019, 15:21
Official
Dear Lue N
We have discussed the issues earlier today.
Per our discussion the specifications and finishings of the house are cleary shown on several documents at the very beginning of the sale process. You are given in writing , for which you have signed in acceptance, at the point of sale, all the infomation regards the product, price, finishings etc.
From our discussion, we can see that you were under the impression you would be getting a house exactly as the show house you had seen.
Possibly our agent was not clear that your house is determined by that which you qualify for financially.
Your choice of stand and house was done by you, on your qualifying criteria. You advise that you were not aware - that which you chose and signed for - was not the same as the show house. It is unfortunate that our agent did not "pick up" that this was not clear to you. The problem is further compounded in that it seems our agent assumed you understood all the specs, plan and pricing accepted and signed for.
From our side we will impress apon our agents to be mindful of our client's initial expectations and that which they will finally qualify for.
Finally, the plumbing issues and incomplete paint work was was noted for completion after key hand over since our contractror was put under pressure to release keys to you since you wanted to occupy urgently. In hindsight we should have rather delayed the key handover and given over the house, onlly once repairs were complete to avoid your frustration.
The plumbing works will be urgently attended to tomorrow. We wait for a fixed time. We will confirm with you direct.
Kind regards
Isalina Barreto
We have discussed the issues earlier today.
Per our discussion the specifications and finishings of the house are cleary shown on several documents at the very beginning of the sale process. You are given in writing , for which you have signed in acceptance, at the point of sale, all the infomation regards the product, price, finishings etc.
From our discussion, we can see that you were under the impression you would be getting a house exactly as the show house you had seen.
Possibly our agent was not clear that your house is determined by that which you qualify for financially.
Your choice of stand and house was done by you, on your qualifying criteria. You advise that you were not aware - that which you chose and signed for - was not the same as the show house. It is unfortunate that our agent did not "pick up" that this was not clear to you. The problem is further compounded in that it seems our agent assumed you understood all the specs, plan and pricing accepted and signed for.
From our side we will impress apon our agents to be mindful of our client's initial expectations and that which they will finally qualify for.
Finally, the plumbing issues and incomplete paint work was was noted for completion after key hand over since our contractror was put under pressure to release keys to you since you wanted to occupy urgently. In hindsight we should have rather delayed the key handover and given over the house, onlly once repairs were complete to avoid your frustration.
The plumbing works will be urgently attended to tomorrow. We wait for a fixed time. We will confirm with you direct.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
01 Oct 2019, 13:33Dear Lue N
Subsequent to intial post and several actions later. The outstanding plumbing works were attended.
We do note for the record that the paint work at the point of leak damage has not been done at this stage due to your request as there are certain personal commintments that require your attention at this timee.
We keept this on record on your Fresh Desk Client Service ticket and wait for you to advise when you are available for the paint works to be done.
In the mean time we close on the Hello Peter complaint.
We wish you all the very best in your new home.
Kind regards
Isalina Barreto
Subsequent to intial post and several actions later. The outstanding plumbing works were attended.
We do note for the record that the paint work at the point of leak damage has not been done at this stage due to your request as there are certain personal commintments that require your attention at this timee.
We keept this on record on your Fresh Desk Client Service ticket and wait for you to advise when you are available for the paint works to be done.
In the mean time we close on the Hello Peter complaint.
We wish you all the very best in your new home.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply01 Oct 2019, 13:33
Official
Dear Lue N
Subsequent to intial post and several actions later. The outstanding plumbing works were attended.
We do note for the record that the paint work at the point of leak damage has not been done at this stage due to your request as there are certain personal commintments that require your attention at this timee.
We keept this on record on your Fresh Desk Client Service ticket and wait for you to advise when you are available for the paint works to be done.
In the mean time we close on the Hello Peter complaint.
We wish you all the very best in your new home.
Kind regards
Isalina Barreto
Subsequent to intial post and several actions later. The outstanding plumbing works were attended.
We do note for the record that the paint work at the point of leak damage has not been done at this stage due to your request as there are certain personal commintments that require your attention at this timee.
We keept this on record on your Fresh Desk Client Service ticket and wait for you to advise when you are available for the paint works to be done.
In the mean time we close on the Hello Peter complaint.
We wish you all the very best in your new home.
Kind regards
Isalina Barreto