PN
Philiswa N
1 reviews | Active since Aug 2012
10 May 2019, 13:04
Poor frustrating service, lack of professionalism
If only I had come to this platform to read reviews before applying to cosmopolitan projects. I so regret also not listening to a colleague who warned me about their service, just because I gave them the benefit of the doubt rather than judging by someone else's experience or perception. I should have listened.
Cosmopolitan housing service is a disgrace & they have no professionalism, no customer service. They go all the way just to get you to sign with them. Thereafter, they forget about you. Buying a house especially as a first time buyer, should be exciting. Don't be fooled by their promises in their website & they are not willing to improve at all. I wonder if the CEO & all stakeholders are aware of these disturbing reviews here
Helpful (0)
Replies (6)0
Replies (6)
Cosmopolitan Projects's replyOfficial
10 May 2019, 16:43Dear Philiswa N
Our ref: 2593 Wat
I have made contact with you this afternoon, unfortunately you were not able to speak.
Unfortunately your post does not advise what was the cause of your negative experience.
I do see your property is 50% complete and the transaction has registered.
I wait on your call so we can address your unhappiness.
Kind regards
Isalina Barreto
Our ref: 2593 Wat
I have made contact with you this afternoon, unfortunately you were not able to speak.
Unfortunately your post does not advise what was the cause of your negative experience.
I do see your property is 50% complete and the transaction has registered.
I wait on your call so we can address your unhappiness.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply10 May 2019, 16:43
Official
Dear Philiswa N
Our ref: 2593 Wat
I have made contact with you this afternoon, unfortunately you were not able to speak.
Unfortunately your post does not advise what was the cause of your negative experience.
I do see your property is 50% complete and the transaction has registered.
I wait on your call so we can address your unhappiness.
Kind regards
Isalina Barreto
Our ref: 2593 Wat
I have made contact with you this afternoon, unfortunately you were not able to speak.
Unfortunately your post does not advise what was the cause of your negative experience.
I do see your property is 50% complete and the transaction has registered.
I wait on your call so we can address your unhappiness.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
10 May 2019, 17:17Dear Philiswa N
Our *** Wat
Thank you for the call back. As discussed
Summary Problems Identified:
You have three issues that have caused frustration.
1. Overall the council process and construciton process was not clearly
explained to you. As a first time home owner, there is plenty information of
the process, which per our discussion, should have been better carried
carried over by our sales division.
2. The council has yet not updated you as the owner. You are concerned
account will get into arrears as registration was in March. You have yet to
receive an account.
3. You were given a move-in date which is not correct. Your planning has
been compromised.
Remedy Action:
1. Your will forward the correspondence sent and received regards your
queries to our sales team. I will take up with sales division direct so that
they can provide only the best service going forward.
2. I will draw the required information from the deeds office and send to
and the rates control at council so that they create your account.
3. I will speak to our Project Manager overseeing your construction for a
clear indication as to when we can expect your keys for hand over.
I will be in contact with you on Monday with feedback and progress.
Kind regards
isalina Barreto
Cosmopolitan Projects's reply10 May 2019, 17:17
Official
Dear Philiswa N
Our *** Wat
Thank you for the call back. As discussed
Summary Problems Identified:
You have three issues that have caused frustration.
1. Overall the council process and construciton process was not clearly
explained to you. As a first time home owner, there is plenty information of
the process, which per our discussion, should have been better carried
carried over by our sales division.
2. The council has yet not updated you as the owner. You are concerned
account will get into arrears as registration was in March. You have yet to
receive an account.
3. You were given a move-in date which is not correct. Your planning has
been compromised.
Remedy Action:
1. Your will forward the correspondence sent and received regards your
queries to our sales team. I will take up with sales division direct so that
they can provide only the best service going forward.
2. I will draw the required information from the deeds office and send to
and the rates control at council so that they create your account.
3. I will speak to our Project Manager overseeing your construction for a
clear indication as to when we can expect your keys for hand over.
I will be in contact with you on Monday with feedback and progress.
Kind regards
isalina Barreto
Cosmopolitan Projects's replyOfficial
13 May 2019, 12:36Dear Philiswa N
Our *** Wat
As per our discussion this morning and my email to you.
We are managing your transaction and in direct communication with you.
We will close our file on this platform once we have finalized your move in.
Kind regards
Isalina Barreto
Our *** Wat
As per our discussion this morning and my email to you.
We are managing your transaction and in direct communication with you.
We will close our file on this platform once we have finalized your move in.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply13 May 2019, 12:36
Official
Dear Philiswa N
Our *** Wat
As per our discussion this morning and my email to you.
We are managing your transaction and in direct communication with you.
We will close our file on this platform once we have finalized your move in.
Kind regards
Isalina Barreto
Our *** Wat
As per our discussion this morning and my email to you.
We are managing your transaction and in direct communication with you.
We will close our file on this platform once we have finalized your move in.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
04 Jun 2019, 09:50 Dear Philiswa N
Our *** Wat
We are pleased that ou have received your house keys on 31 May.
We do apologize for the frustration that we did not meet the initial expected date you were given.
We wish you much happiness in your new home.
Per my mail kindly contact me direct should there be any problems.
Kind regards
Isalina Barreto
Our *** Wat
We are pleased that ou have received your house keys on 31 May.
We do apologize for the frustration that we did not meet the initial expected date you were given.
We wish you much happiness in your new home.
Per my mail kindly contact me direct should there be any problems.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply04 Jun 2019, 09:50
Official
Dear Philiswa N
Our *** Wat
We are pleased that ou have received your house keys on 31 May.
We do apologize for the frustration that we did not meet the initial expected date you were given.
We wish you much happiness in your new home.
Per my mail kindly contact me direct should there be any problems.
Kind regards
Isalina Barreto
Our *** Wat
We are pleased that ou have received your house keys on 31 May.
We do apologize for the frustration that we did not meet the initial expected date you were given.
We wish you much happiness in your new home.
Per my mail kindly contact me direct should there be any problems.
Kind regards
Isalina Barreto
PN
Philiswa N's updateReviewer Update
04 Jun 2019, 19:16Dear Isalina
I would appreciate to have your direct line urgently, as I have been trying to get through your office line since yesterday. And unfortunately, my replies previously have not loaded.
I have a few issues I need your assistance with and cannot and will not address them with my sales person. I actually wouldn't like to have any more concurrence with him unfortunately as I don't get much assistance.
I would appreciate to have your direct line urgently, as I have been trying to get through your office line since yesterday. And unfortunately, my replies previously have not loaded.
I have a few issues I need your assistance with and cannot and will not address them with my sales person. I actually wouldn't like to have any more concurrence with him unfortunately as I don't get much assistance.
PN
Philiswa N's update04 Jun 2019, 19:16
Reviewer Update
Dear Isalina
I would appreciate to have your direct line urgently, as I have been trying to get through your office line since yesterday. And unfortunately, my replies previously have not loaded.
I have a few issues I need your assistance with and cannot and will not address them with my sales person. I actually wouldn't like to have any more concurrence with him unfortunately as I don't get much assistance.
I would appreciate to have your direct line urgently, as I have been trying to get through your office line since yesterday. And unfortunately, my replies previously have not loaded.
I have a few issues I need your assistance with and cannot and will not address them with my sales person. I actually wouldn't like to have any more concurrence with him unfortunately as I don't get much assistance.
Cosmopolitan Projects's replyOfficial
05 Jun 2019, 09:02Dear Philiswa N
We have spoken this morning.
We are attending the queries direct with you.
Kind regards
Isalina Barreto
We have spoken this morning.
We are attending the queries direct with you.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply05 Jun 2019, 09:02
Official
Dear Philiswa N
We have spoken this morning.
We are attending the queries direct with you.
Kind regards
Isalina Barreto
We have spoken this morning.
We are attending the queries direct with you.
Kind regards
Isalina Barreto