1 reviews | Active since Nov 2016
Poor delivery, no make that no delivery
Buying a house with these people was such a joyful event, not its delivery time, we have to wait over 3 months after estimated time.
I had no move out of my flat after being assured that the house will be ready, since then the house is dark and there is no electricity and no one is bothered with that.
It's been 3 months after expected delivery time. Such a bore and unprofessional because they will they will you about the council, the council was not a the sale made between us and Cosmo Sky city.
Dear Client
Our log details for easy reference:We cannot create a log for you as we are unable to locate you on our database.
Transaction Status: We cannot identify your transaction
SummaryYour cell goes to voice mail. I have sent you an email and sms with my contact details.
Problem Identified: You are frustrated with the delivery turnaround/delay of your house to you.
Corrective Action:Once we identify your house we can see where the delays may be and assist
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Dear Client
Our log details for easy reference:We cannot create a log for you as we are unable to locate you on our database.
Transaction Status: We cannot identify your transaction
SummaryYour cell goes to voice mail. I have sent you an email and sms with my contact details.
Problem Identified: You are frustrated with the delivery turnaround/delay of your house to you.
Corrective Action:Once we identify your house we can see where the delays may be and assist
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Dear Client
Our log details for easy reference: 65 W
Transaction Status: House at 99% complete
Summary: We have managed to make contact and attend your query. As discussed the house have been ready for a month, however the electricity meter received from/installed by council is faulty and not delivering current to your house. Our Project Management has attended council several times in the last month imploring for a replacement meter.
Problem Identified: You are frustrated with the delivery turnaround/delay of your house to you.
Corrective Action: We have managed to secure a meeting with the head council electrician for later this morning. Your house has been prioritized by council and ourselves. As discussed I will give you feedback late morning today.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 65 W
Transaction Status: House at 99% complete
Summary: We have managed to make contact and attend your query. As discussed the house have been ready for a month, however the electricity meter received from/installed by council is faulty and not delivering current to your house. Our Project Management has attended council several times in the last month imploring for a replacement meter.
Problem Identified: You are frustrated with the delivery turnaround/delay of your house to you.
Corrective Action: We have managed to secure a meeting with the head council electrician for later this morning. Your house has been prioritized by council and ourselves. As discussed I will give you feedback late morning today.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 65 W
Transaction Status: House handed over to you and final satisfaction letter signed by you 9 July 2018
Closure: We are very happy to have resolved your faulty electric meter issued to us by council. For over a month we had bee requesting the re-issue of a new meter. Finally you are in your home! We are sure after all the stress of the wait, you and your family will make many happy memories in your new home.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 65 W
Transaction Status: House handed over to you and final satisfaction letter signed by you 9 July 2018
Closure: We are very happy to have resolved your faulty electric meter issued to us by council. For over a month we had bee requesting the re-issue of a new meter. Finally you are in your home! We are sure after all the stress of the wait, you and your family will make many happy memories in your new home.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***