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Inocentia N
1 reviews | Active since Oct 2018
28 Dec 2018, 09:21
Poor customer service...Cosmo is ****ing our dream
Leaking ceiling,leaking tap,leaking basin,the meter box constantly run,told the agent about this the first day we moved in,that it runs every second,he told us the apparently these an underground leakege,but nobody came to fix it...I’ve filed the faulty form so many times Already but never gotten any response...
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Replies (4)IN
Inocentia N's updateReviewer Update
28 Dec 2018, 15:09During these rain season,you would even regret buying a house with cosmopolitan project..having a leaking ceiling is no child’s play....
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Inocentia N's update28 Dec 2018, 15:09
Reviewer Update
During these rain season,you would even regret buying a house with cosmopolitan project..having a leaking ceiling is no child’s play....
Cosmopolitan Projects's replyOfficial
08 Jan 2019, 12:07Dear Client
Our *** Wat
As discussed, unfortunately we were closed when your fault report was sent. As discussed, this may have been an emergency, depending how fast the meter is 'ticking" over. Our Sales Manager on your transaction should have gotten the standby plumbers to investigate. He may have logged the problem or decided that the meter gauge is moving so slowly that it did not warrant to be logged as an emergency. I will check on my side what happened.
In the meantime, our Xolile has logged your complaint as an emergency this morning. I have updated our system regards the water leak. Cosmo will pay the consumption of water until we get this resolved as soon as possible.
Kind regards
Isalina Barreto
Mananger: Client Liaison & Brand Management
***
Our *** Wat
As discussed, unfortunately we were closed when your fault report was sent. As discussed, this may have been an emergency, depending how fast the meter is 'ticking" over. Our Sales Manager on your transaction should have gotten the standby plumbers to investigate. He may have logged the problem or decided that the meter gauge is moving so slowly that it did not warrant to be logged as an emergency. I will check on my side what happened.
In the meantime, our Xolile has logged your complaint as an emergency this morning. I have updated our system regards the water leak. Cosmo will pay the consumption of water until we get this resolved as soon as possible.
Kind regards
Isalina Barreto
Mananger: Client Liaison & Brand Management
***
Cosmopolitan Projects's reply08 Jan 2019, 12:07
Official
Dear Client
Our *** Wat
As discussed, unfortunately we were closed when your fault report was sent. As discussed, this may have been an emergency, depending how fast the meter is 'ticking" over. Our Sales Manager on your transaction should have gotten the standby plumbers to investigate. He may have logged the problem or decided that the meter gauge is moving so slowly that it did not warrant to be logged as an emergency. I will check on my side what happened.
In the meantime, our Xolile has logged your complaint as an emergency this morning. I have updated our system regards the water leak. Cosmo will pay the consumption of water until we get this resolved as soon as possible.
Kind regards
Isalina Barreto
Mananger: Client Liaison & Brand Management
***
Our *** Wat
As discussed, unfortunately we were closed when your fault report was sent. As discussed, this may have been an emergency, depending how fast the meter is 'ticking" over. Our Sales Manager on your transaction should have gotten the standby plumbers to investigate. He may have logged the problem or decided that the meter gauge is moving so slowly that it did not warrant to be logged as an emergency. I will check on my side what happened.
In the meantime, our Xolile has logged your complaint as an emergency this morning. I have updated our system regards the water leak. Cosmo will pay the consumption of water until we get this resolved as soon as possible.
Kind regards
Isalina Barreto
Mananger: Client Liaison & Brand Management
***
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Inocentia N's updateReviewer Update
10 Feb 2019, 16:40Up to today the problem with the running meter has not been solved.....
IN
Inocentia N's update10 Feb 2019, 16:40
Reviewer Update
Up to today the problem with the running meter has not been solved.....
Cosmopolitan Projects's replyOfficial
28 Feb 2019, 09:56Dear Client
Our log: 1062 Wat
Per our final email correspondence of 12 Feb 2019, and that of council as well to you.
All issues have been resolved.
Should there be any further problems, please contact our client service team on ***.
Kind regards
Isalina Barreto
Our log: 1062 Wat
Per our final email correspondence of 12 Feb 2019, and that of council as well to you.
All issues have been resolved.
Should there be any further problems, please contact our client service team on ***.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply28 Feb 2019, 09:56
Official
Dear Client
Our log: 1062 Wat
Per our final email correspondence of 12 Feb 2019, and that of council as well to you.
All issues have been resolved.
Should there be any further problems, please contact our client service team on ***.
Kind regards
Isalina Barreto
Our log: 1062 Wat
Per our final email correspondence of 12 Feb 2019, and that of council as well to you.
All issues have been resolved.
Should there be any further problems, please contact our client service team on ***.
Kind regards
Isalina Barreto