1 reviews | Active since Sept 2015
Poor customer service, Never Again!!!
So not impressed with the service i got from cosmo projects.the whole experience has been bad throughout the entire process. Firstly construction of my house started in November 2017(without being notified, whatsoever), but till to date the house is still not complete. They don't even bother to update you.the agents are worse empty promises. When i asked in Dec i was told i was going to move in end of Feb i made arrangements with my landlord to extend my lease for atleast another 6 months. Didnt hear anything from cosmo i went back to check whats happening they told me stories. When 1 day we we went to check the house we found a so called "inspector" who told us mid april wed be moving in so i then organised leave with my employer so i could have enough time to move in APRIL but nothing happened. My leave is over today i don't have a place to stay becos id also arranged notice with my landlord...i have never experienced such inconvenience & trauma in my life!!! I regret signing up with Cosmo honestly
Dear Client
As discussed I confirm our Project Management has verified your house is ready. It will be inspected by our team tomorrow morning, as a final quality control. We will hand your keys to you on Monday 21st May.
Thank you for bringing to our attention the lack of communication from the relevant sales agent. Our senior manager will take the matter up with him to ensure our clients receive up to date communication.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Dear Client
As discussed I confirm our Project Management has verified your house is ready. It will be inspected by our team tomorrow morning, as a final quality control. We will hand your keys to you on Monday 21st May.
Thank you for bringing to our attention the lack of communication from the relevant sales agent. Our senior manager will take the matter up with him to ensure our clients receive up to date communication.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Dear Ms Mashele
I am very pleased to confirm your keys are ready for you. I have sent you a sms as your phone is off. Our manager, Philani, will try and make contact with you so that our specialist can hand over the house to you today.
Please confirm once you have received and that you are happy with your home. We will appreciate to know that you are satisfied.
Again our apologies for the delay caused. We experienced a 3 month delay of water meters which has affected our programming badly. This was since resolved mid -April and we are getting back on track.
Kind regards
Dear Ms Mashele
I am very pleased to confirm your keys are ready for you. I have sent you a sms as your phone is off. Our manager, Philani, will try and make contact with you so that our specialist can hand over the house to you today.
Please confirm once you have received and that you are happy with your home. We will appreciate to know that you are satisfied.
Again our apologies for the delay caused. We experienced a 3 month delay of water meters which has affected our programming badly. This was since resolved mid -April and we are getting back on track.
Kind regards
Dear Client
Our log details for easy reference: 419 W
Transaction Status: House handed over to you and final satisfaction letter signed by you 24 May 2018.
Closure: We are closing our file regards this post. We hope that you are happy and settled in your new home.
Please contact me if needs be.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***
Dear Client
Our log details for easy reference: 419 W
Transaction Status: House handed over to you and final satisfaction letter signed by you 24 May 2018.
Closure: We are closing our file regards this post. We hope that you are happy and settled in your new home.
Please contact me if needs be.
Kind regards Isalina Barreto
Manager: Client Liaison & Brand Management
Tel: ***