Pathetic Service, no communication whatsoever

I logged a complaint last year and I was called the next day by Isalina Barreto who informed me that the estimated date to move in would be the week after Easter, but she promised to phone me with the correct information the next Monday since she had to contact the project manager, fair enough. Today is the 05 April 2022 and I haven’t had anything from cosmopolitan, I then decide to call and I’m informed the houses is on 91% I then ask for the project manager which I got but the person I spoke to said he’s a marketing manager, apparently he called the project after our call and he was told that the expected date is now the 7th of June. Do we really have to be the ones calling them for updates no sense of urgency at all, I’ve explained the reasons before but I guess we’re not taken serious as customers. Why they don’t communicate we have to struggle to get information that I believe we’re entitled unless I’m wrong.