1 reviews | Active since Apr 2018
Pathetic full of excuses service provided by Cosmo
Cosmopolitan is pathetic. Takes client for fools
I was asked to collect keys, on that day their consultant Shumani notice faults which he promised to have them rectified with no results, i then send in a request to *** no respose according their so called turn around time.i then called was told they do not work on weekends. Cosmo purposely install faulty licking metres without even checking.who must pay for that water bill i refuse to be financialy abuse meaning the are no inspectors checking this house if so fault should have been rectified before issuing the keys.i then said i can not sign for this keys Shumani insisted as he said the matter will be sorted before i move in.fix you mess and pay for that wasted water i refuse to be provided with a broken metre and expect me to pay for it .i only moved my furniture on the 1st of November also reported geyser overflow also not fix no response. How am i suppose to live in that house ,yard.
Our ref: 2045 Wat
Per our discussion this morning. Your fault was received on the 6th November. Unfortunately it was not captured as an emergency and still in the turnaround for "medium" water leak issue. I have escalated this morning as emergency.
Per our criteria, the issues you mention are not excessive leaks, geyser overflow valve dripping in our hot weather is normal.
The puddle at the water meter, is a municipal service installation problem, which from your explanation remains wet, but is not "running" water.
However we do agree that our clients" understanding and our view may differ vastly as we are in the field daily, knowing what faults are critical, while yourself as a consumer having to pay for water, will not have a clear indication as to what the leak could amount to in monetary terms.
his we do apologize for. We can from your point of view why you would be concerned and frustrated.
You have given us permission to access your property this morning to check if the drip at the overflow is "normal" and not excessive.
Also our plumber will look at the puddle at the water meter to assess the problem. Since the meter is installed by council we may not be able to solve the issue, but our team on the ground can facilitate with the council plumbers on site.
I will communicate with your direct until the investations are complete/leaks resolved.
Kind regards
Isalina Barreto
Our ref: 2045 Wat
Per our discussion this morning. Your fault was received on the 6th November. Unfortunately it was not captured as an emergency and still in the turnaround for "medium" water leak issue. I have escalated this morning as emergency.
Per our criteria, the issues you mention are not excessive leaks, geyser overflow valve dripping in our hot weather is normal.
The puddle at the water meter, is a municipal service installation problem, which from your explanation remains wet, but is not "running" water.
However we do agree that our clients" understanding and our view may differ vastly as we are in the field daily, knowing what faults are critical, while yourself as a consumer having to pay for water, will not have a clear indication as to what the leak could amount to in monetary terms.
his we do apologize for. We can from your point of view why you would be concerned and frustrated.
You have given us permission to access your property this morning to check if the drip at the overflow is "normal" and not excessive.
Also our plumber will look at the puddle at the water meter to assess the problem. Since the meter is installed by council we may not be able to solve the issue, but our team on the ground can facilitate with the council plumbers on site.
I will communicate with your direct until the investations are complete/leaks resolved.
Kind regards
Isalina Barreto
Per our system we confirm that we have concluded the plumbing query with your end of last year and have closed our file in this instance.
Our after move in maintenance team will be in touch with your to do final after move in repairs within in the next month.
Kind regards
Isalina Barreto
Per our system we confirm that we have concluded the plumbing query with your end of last year and have closed our file in this instance.
Our after move in maintenance team will be in touch with your to do final after move in repairs within in the next month.
Kind regards
Isalina Barreto