1 reviews | Active since Jun 2019
Not happy!
One of their employees has been bothering me about giving him money (for beer) for doing his work, after installing a stove, he gave me this look like I had to pay him but I gave him nothing but at first we gave him R50 then we realized he's a *****! After we have settled in, our neighbor asked if we have received our voucher (R5000) we were shocked! Then we called the agent that helped us with the application asking him about the voucher, he denied it, then he called after few minutes saying he called the office and apparently there is a voucher that we suppose to get. Some guy named Dirk called us saying he will call us after few days there's lot of people calling in for the vouchers. Eventually we got his call asking which store do we prefer, we chose builder wearhouse and after few days we got an sms saying our house was not selected for voucher....it doesn't make sense at all, why did the agent say there is a voucher that we were suppose to get? Otherwise he should have know there's no voucher and why did Dirk ask whick store do we prefer?
We will investigte your claim of the independent contractor for our stove installation. Should if come to light that this installer operates this way we will deal with the matter internally.
As to the claim for voucher due. There was a promotion which was held last year. Not all clients received vouchers, not all clients are eligble/entitled to vouchers.
There was a specific marketing drive on houses is certain sections purchased in a particular time frame last year,
It has come to light that the Stretford community whatsapp group have discussed that several qualifying clients received vouchers.
These group discussions amoungst our clients has created the incorrect impression that all purchases on this site are eligiable for vouchers.
This is not the case.
A year later several clients are comiing forward demanding vouchers that were never issued or part of their transaction.
At the time of these transactions, the voucher was not a condition or an expectation by the client when purchasing their home.
Again we clarify, this was not a promotion accross all extentions and was not ongoing, but dedicated to a specific time frame.
We do not accept that our clients would only purchase their homes based on the condition of receiving a R5000 home improvement voucher in weighing up the benefits of owning their own home.
Where vouchers were issued and valid, we have honoured.
Where clients are now coming forward, opportunistic at best, demanding back dated vouchers, these claims are unfounded,.
Comopolitan, unfortunately cannot accomodate these requests.
Kind regards
isalina Barreto
We will investigte your claim of the independent contractor for our stove installation. Should if come to light that this installer operates this way we will deal with the matter internally.
As to the claim for voucher due. There was a promotion which was held last year. Not all clients received vouchers, not all clients are eligble/entitled to vouchers.
There was a specific marketing drive on houses is certain sections purchased in a particular time frame last year,
It has come to light that the Stretford community whatsapp group have discussed that several qualifying clients received vouchers.
These group discussions amoungst our clients has created the incorrect impression that all purchases on this site are eligiable for vouchers.
This is not the case.
A year later several clients are comiing forward demanding vouchers that were never issued or part of their transaction.
At the time of these transactions, the voucher was not a condition or an expectation by the client when purchasing their home.
Again we clarify, this was not a promotion accross all extentions and was not ongoing, but dedicated to a specific time frame.
We do not accept that our clients would only purchase their homes based on the condition of receiving a R5000 home improvement voucher in weighing up the benefits of owning their own home.
Where vouchers were issued and valid, we have honoured.
Where clients are now coming forward, opportunistic at best, demanding back dated vouchers, these claims are unfounded,.
Comopolitan, unfortunately cannot accomodate these requests.
Kind regards
isalina Barreto