SS
SIBUSISO S
1 reviews | Active since Jul 2009
19 Nov 2018, 15:52
No feedback on complaint
The service I have received from Cosmopolitan is pathetic to say the least. I'm the new home owner in one of their housing projects ( Leopards rest security estate). on the 1st November 2018 I registered my complaint with Mathys Basson up until today my complaint has not been addressed, let alone receiving a courtesy call or feedback with regards to the progress of my complaint. this guy, Mathys does not answer his phone, return calls, or respond to what's Up messages. the last time he responded to my email was on the 9th November 2018 informing me that he reported my matter to the project Manager and then he vanished . my question for Cosmopolitan is, why do we have to engage with the person who does not take us as residents of Leopard's rest seriously? , if Mathys is not mandated to attended to our complaints, why cant we deal directly with the project manager on site? . can someone at Cosmopolitan look at my complaint and revert to me asap as this Mathys guy is hopeless. I have a paper trail of emails that I have sent to him if anyone is interested in addressing my complaint. Regards unhappy new home owner
Helpful (0)
Replies (6)0
Replies (6)
Cosmopolitan Projects's replyOfficial
19 Nov 2018, 16:32Dear Client
Our long details: 4584 A
We have received your complaint.
We are investigating events on your stand so we can respond with the correct information. We have also requested Mathys to advise of your specific complaint.
We will contact you tomorrow.
Isalina Barreto
Kind regards
Manager: Client Liaison & Brand Management
Our long details: 4584 A
We have received your complaint.
We are investigating events on your stand so we can respond with the correct information. We have also requested Mathys to advise of your specific complaint.
We will contact you tomorrow.
Isalina Barreto
Kind regards
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply19 Nov 2018, 16:32
Official
Dear Client
Our long details: 4584 A
We have received your complaint.
We are investigating events on your stand so we can respond with the correct information. We have also requested Mathys to advise of your specific complaint.
We will contact you tomorrow.
Isalina Barreto
Kind regards
Manager: Client Liaison & Brand Management
Our long details: 4584 A
We have received your complaint.
We are investigating events on your stand so we can respond with the correct information. We have also requested Mathys to advise of your specific complaint.
We will contact you tomorrow.
Isalina Barreto
Kind regards
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's replyOfficial
20 Nov 2018, 16:02Dear Client
Our log details 4584 A
As discussed this morning we have identified that you are unhappy as the grass planted has died. It would seem that proper laying of lawn and care was not taken by our landscape team. The severe heat wave as well has made it impossible to revive the initial lawn.
Mathys and I have cleared with our Project Management to arrange for new grass to be laid.
As discussed this afternoon. We will agree with you as to a suitable time for our team to have access to your premises. I will come back to you, as I wait to confirm I can have a team attend before the weekend.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply20 Nov 2018, 16:02
Official
Dear Client
Our log details 4584 A
As discussed this morning we have identified that you are unhappy as the grass planted has died. It would seem that proper laying of lawn and care was not taken by our landscape team. The severe heat wave as well has made it impossible to revive the initial lawn.
Mathys and I have cleared with our Project Management to arrange for new grass to be laid.
As discussed this afternoon. We will agree with you as to a suitable time for our team to have access to your premises. I will come back to you, as I wait to confirm I can have a team attend before the weekend.
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's replyOfficial
27 Nov 2018, 09:54Dear Client
Our log details 4584 A
I am happy to say that the delivery of new grass and laying thereof has been programmed for this Friday. We received confirmation of final order this morning as your order is in a bulk request for several houses being finalized this week.
I will check in with you end next week to confirm that the new lawn has "taken"
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log details 4584 A
I am happy to say that the delivery of new grass and laying thereof has been programmed for this Friday. We received confirmation of final order this morning as your order is in a bulk request for several houses being finalized this week.
I will check in with you end next week to confirm that the new lawn has "taken"
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's reply27 Nov 2018, 09:54
Official
Dear Client
Our log details 4584 A
I am happy to say that the delivery of new grass and laying thereof has been programmed for this Friday. We received confirmation of final order this morning as your order is in a bulk request for several houses being finalized this week.
I will check in with you end next week to confirm that the new lawn has "taken"
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Our log details 4584 A
I am happy to say that the delivery of new grass and laying thereof has been programmed for this Friday. We received confirmation of final order this morning as your order is in a bulk request for several houses being finalized this week.
I will check in with you end next week to confirm that the new lawn has "taken"
Kind regards
Isalina Barreto
Manager: Client Liaison & Brand Management
Best regards,
Cosmopolitan Projects's replyOfficial
03 Dec 2018, 11:44Dear Client
Our log details 4584 A
As confirmed this morning, our landscape team was at your house on Saturday with you present to oversee the process. At this stage you are very happy with Louis and his team's efforts. They are returning today with the sod roller to ensure optimum results for your new lawn.
You and I will speak again tomorrow to confirm the process is complete.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
***
Our log details 4584 A
As confirmed this morning, our landscape team was at your house on Saturday with you present to oversee the process. At this stage you are very happy with Louis and his team's efforts. They are returning today with the sod roller to ensure optimum results for your new lawn.
You and I will speak again tomorrow to confirm the process is complete.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
***
Best regards,
Cosmopolitan Projects's reply03 Dec 2018, 11:44
Official
Dear Client
Our log details 4584 A
As confirmed this morning, our landscape team was at your house on Saturday with you present to oversee the process. At this stage you are very happy with Louis and his team's efforts. They are returning today with the sod roller to ensure optimum results for your new lawn.
You and I will speak again tomorrow to confirm the process is complete.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
***
Our log details 4584 A
As confirmed this morning, our landscape team was at your house on Saturday with you present to oversee the process. At this stage you are very happy with Louis and his team's efforts. They are returning today with the sod roller to ensure optimum results for your new lawn.
You and I will speak again tomorrow to confirm the process is complete.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
***
Best regards,
SS
SIBUSISO S's updateReviewer Update
05 Dec 2018, 10:54I would like to express my gratitude and appreciation to Isalina Barreto who promptly responded and took it upon herself to see to it that my complaint receives the attention it deserves and is resolved expeditiously. thanks a million Isalina. a special thanks to Louis and his team who endured excruciating heat working tirelessly until very late considering the fact that it was the weekend. I'm quite happy and content with the quality of the work done. lastly a word of advise , GET IT RIGHT FIRST TIME and there will be no complaints or re work.
SS
SIBUSISO S's update05 Dec 2018, 10:54
Reviewer Update
I would like to express my gratitude and appreciation to Isalina Barreto who promptly responded and took it upon herself to see to it that my complaint receives the attention it deserves and is resolved expeditiously. thanks a million Isalina. a special thanks to Louis and his team who endured excruciating heat working tirelessly until very late considering the fact that it was the weekend. I'm quite happy and content with the quality of the work done. lastly a word of advise , GET IT RIGHT FIRST TIME and there will be no complaints or re work.
Cosmopolitan Projects's replyOfficial
05 Dec 2018, 11:09Dear Client
Our log details 4584 A
Thank you for your kind words and recognition of our efforts to recover on your bad experience.
You are 100 % correct, we must get it right first time! We acknowledge we do still have some way to go to deliver service excellence. Your post gives us insight into where we are lacking. Therefor we appreciate your constructive post. You help us to be better!
Enjoy your new home. May you and your family have a good rest in your new house this festive season.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Our log details 4584 A
Thank you for your kind words and recognition of our efforts to recover on your bad experience.
You are 100 % correct, we must get it right first time! We acknowledge we do still have some way to go to deliver service excellence. Your post gives us insight into where we are lacking. Therefor we appreciate your constructive post. You help us to be better!
Enjoy your new home. May you and your family have a good rest in your new house this festive season.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Best regards,
Cosmopolitan Projects's reply05 Dec 2018, 11:09
Official
Dear Client
Our log details 4584 A
Thank you for your kind words and recognition of our efforts to recover on your bad experience.
You are 100 % correct, we must get it right first time! We acknowledge we do still have some way to go to deliver service excellence. Your post gives us insight into where we are lacking. Therefor we appreciate your constructive post. You help us to be better!
Enjoy your new home. May you and your family have a good rest in your new house this festive season.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Our log details 4584 A
Thank you for your kind words and recognition of our efforts to recover on your bad experience.
You are 100 % correct, we must get it right first time! We acknowledge we do still have some way to go to deliver service excellence. Your post gives us insight into where we are lacking. Therefor we appreciate your constructive post. You help us to be better!
Enjoy your new home. May you and your family have a good rest in your new house this festive season.
Kind regards
Isalina Barreto
Manager: Client Service & Brand Management
Best regards,