1 reviews | Active since Aug 2020
No communication betwen company and customer
I'm very disappointed,frustrated & annoyed beyond the word itself. I app**** for a house with Cosmopolitan projects in Sky city, application filed 07 August 2019 and house finished built on 09 December 2019. Bank loan approved on 30th November 2019, flips application filed on 28th November 2019. The most frustrating part is that the is no form of communication between customer and company,I keep calling week in & out to find out what is happening whereas when you apply they assure that everything will be sorted and you will move in as soon as yesterday which is sales talk.
Then 2020 arrived,no update besides me running after them. Lockdown was introduced which I understand things got hectic but then I got promised that offices will open on 1st June 2020. I gave them benefit of the doubt,but still no update besides me asking but the answer has ALWAYS been "we waiting for flips approval" from sales consultant,to upper levels department which doesn't help at all. Guys I need answers of what is happening with my house,the company should have someone to assist with flips, it doesn't make sense that from june when their office opened there's nothing that can be done. Stand no 2235 Skycity
I am sure in communications as I can read from your post that we await Flisp approval.
As you know this is a subsidy from goverment. Prior to lockdown the turnaround was 3 months for conclusion of process via the various divisions at Flisp. Unfortunately Lockdown added an extra 3 months delay!
From indentifying your stand I see you never logged a query direct with our client service team via *** which is an automated import into our systems to manage and contact you. Alos our direct line to client service ***. appears on our website, www.cosmo.co.za.
I will hear from our in house admin team who works with Flisp division at goverment to get an idea of the delay on your Flisp approval and get in touch with you during the day.
Kind regards
Isalina Barreto
I am sure in communications as I can read from your post that we await Flisp approval.
As you know this is a subsidy from goverment. Prior to lockdown the turnaround was 3 months for conclusion of process via the various divisions at Flisp. Unfortunately Lockdown added an extra 3 months delay!
From indentifying your stand I see you never logged a query direct with our client service team via *** which is an automated import into our systems to manage and contact you. Alos our direct line to client service ***. appears on our website, www.cosmo.co.za.
I will hear from our in house admin team who works with Flisp division at goverment to get an idea of the delay on your Flisp approval and get in touch with you during the day.
Kind regards
Isalina Barreto
I don't understand what you mean by "I never logged the issue" is it my duty to make sure things go the right way?
Why was I never informed of 3 months Extension delay? From the on go,I was told it takes 2 weeks but from November to March is 4 months which is over turn around as you mentioned.
Your reply is shifting the blame from company to flips & customer for poor communication. Please take ownership of your issues. It doesn't even make sense what you said by "you know of communication" what exactly are you reffering to?
If you guys can't help us just say it and we go our separate ways.
People who app**** after me are busy moving in through my neighborhood,what is so special with me that I'm stuck through 9 months of waiting. It is just false advertising when you say "MOVE IN NOW!"
I don't understand what you mean by "I never logged the issue" is it my duty to make sure things go the right way?
Why was I never informed of 3 months Extension delay? From the on go,I was told it takes 2 weeks but from November to March is 4 months which is over turn around as you mentioned.
Your reply is shifting the blame from company to flips & customer for poor communication. Please take ownership of your issues. It doesn't even make sense what you said by "you know of communication" what exactly are you reffering to?
If you guys can't help us just say it and we go our separate ways.
People who app**** after me are busy moving in through my neighborhood,what is so special with me that I'm stuck through 9 months of waiting. It is just false advertising when you say "MOVE IN NOW!"