NM
Nomvula M
1 reviews | Active since Feb 2019
26 Feb 2019, 16:17
My experience in that excuse of a house has been nothing but horror!
Buying a house with cosmo was the worst decision I have ever made. I moved into my house on the 15th of December 2018 and till today nothing is right in that house. I have had electricity issues since day 2 of moving in which damaged my sound system after the electric went off and on again immediately. I have time and again requested that my sound system be replaced however after sending a million email to different employees in cosmo and having my mails ignored I am still with a damaged sound system. Isalina called me on the 22nd of Jan and promised that she will get to the "bottom" of this and after countless follow up emails I sent to her I still haven't to date heard from her.
After being taken from pillar to post to resolve my electricity problem, electricians were sent to my house to re-wire the whole house (oooh and mind you, this was after having 8 different man coming to my house in 3 occasions to resolve the electricity issue). well this past Saturday (23/02/19) the lights tripped and my main bedroom light bulb got damaged!
I have NEVER had a working geyser since the day I moved in, again millions of inexperienced people have been sent to my house countless time in order to fix the stupid geyser however till today its not working!
Since Friday we have been getting white water with shimmering things from the tap. Our bathtub tap is literally taking out drops of water since Saturday, I have to wake up 45 minutes earlier each day to plug water with an electrical bucket and 5 minutes before water boils I have to open the bathtub tap so that those drops can fill the bath! mind you, 3 people have to get ready in the morning in that house!
I had bathroom sink leaks which they "fixed" but guess what the sink is leaking AGAIN!
The outside sink is also leaking, they have promised to come and fix it from early January till to date no one has attended to it.
I was promised that my garden tap will be installed however I still do not have it till date.
Doors do not close properly and are now closed to being damaged.
I still don't have the blue cap for my water meter. I don't even know what to do anymore with the kinds of frustrations I have to cope with as a result of that house
Helpful (0)
Replies (11)0
Replies (11)
Cosmopolitan Projects's replyOfficial
26 Feb 2019, 16:39Good Afternoon Nomvula M
We have on our side had numerous call outs regards the electrical issues.
From you post it seems we have not managed to resolve.
I will get our Project Manager to investigate himself the problems you are experiencing.
We will be in contact with you tomorrow after he has had chance to review the call outs to your house.
Kind regards
Isailna Barreto
Cosmopolitan Projects's reply26 Feb 2019, 16:39
Official
Good Afternoon Nomvula M
We have on our side had numerous call outs regards the electrical issues.
From you post it seems we have not managed to resolve.
I will get our Project Manager to investigate himself the problems you are experiencing.
We will be in contact with you tomorrow after he has had chance to review the call outs to your house.
Kind regards
Isailna Barreto
Cosmopolitan Projects's replyOfficial
27 Feb 2019, 12:40Dear Client
Our *** W
We have drawn the relevant correspondence as well as two signed as completed emergency works in January for electical and geyser issues.
Our project manager is looking into your complaints fresh.
I wait his response and way forward.
I will receive in the course of the day and contact you.
Kind regards
Isalina Barreto
Our *** W
We have drawn the relevant correspondence as well as two signed as completed emergency works in January for electical and geyser issues.
Our project manager is looking into your complaints fresh.
I wait his response and way forward.
I will receive in the course of the day and contact you.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply27 Feb 2019, 12:40
Official
Dear Client
Our *** W
We have drawn the relevant correspondence as well as two signed as completed emergency works in January for electical and geyser issues.
Our project manager is looking into your complaints fresh.
I wait his response and way forward.
I will receive in the course of the day and contact you.
Kind regards
Isalina Barreto
Our *** W
We have drawn the relevant correspondence as well as two signed as completed emergency works in January for electical and geyser issues.
Our project manager is looking into your complaints fresh.
I wait his response and way forward.
I will receive in the course of the day and contact you.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
27 Feb 2019, 14:08Dear Client
Our ref: 1408 W
Unfortunately we have not been able to reach you on either of your telephone numbers. (Work - extension not available Cell- subscriber not available)
We have sent you an email in the meantime.
Please per private post advise a new number that we can reach you.
Kind regards
Isalina Barreto
Our ref: 1408 W
Unfortunately we have not been able to reach you on either of your telephone numbers. (Work - extension not available Cell- subscriber not available)
We have sent you an email in the meantime.
Please per private post advise a new number that we can reach you.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply27 Feb 2019, 14:08
Official
Dear Client
Our ref: 1408 W
Unfortunately we have not been able to reach you on either of your telephone numbers. (Work - extension not available Cell- subscriber not available)
We have sent you an email in the meantime.
Please per private post advise a new number that we can reach you.
Kind regards
Isalina Barreto
Our ref: 1408 W
Unfortunately we have not been able to reach you on either of your telephone numbers. (Work - extension not available Cell- subscriber not available)
We have sent you an email in the meantime.
Please per private post advise a new number that we can reach you.
Kind regards
Isalina Barreto
Cosmopolitan Projects's replyOfficial
28 Feb 2019, 12:35Dear Client
Our *** W
I have sent an email to you requesting suitable times to access your house.
We need to send our quality controller and senior electrician to recheck all the electrics as a starting point so that we can address the elecrical issues.
We wait on your reply for dates.
Kind regards
Isalina Barreto
Our *** W
I have sent an email to you requesting suitable times to access your house.
We need to send our quality controller and senior electrician to recheck all the electrics as a starting point so that we can address the elecrical issues.
We wait on your reply for dates.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply28 Feb 2019, 12:35
Official
Dear Client
Our *** W
I have sent an email to you requesting suitable times to access your house.
We need to send our quality controller and senior electrician to recheck all the electrics as a starting point so that we can address the elecrical issues.
We wait on your reply for dates.
Kind regards
Isalina Barreto
Our *** W
I have sent an email to you requesting suitable times to access your house.
We need to send our quality controller and senior electrician to recheck all the electrics as a starting point so that we can address the elecrical issues.
We wait on your reply for dates.
Kind regards
Isalina Barreto
NM
Nomvula M's updateReviewer Update
28 Feb 2019, 15:44Hi Isalina
I have received and responded to your emails, you may send people to my house ASAP as my helper is always at home when I am at work.
Regards
Nomvula
NM
Nomvula M's update28 Feb 2019, 15:44
Reviewer Update
Hi Isalina
I have received and responded to your emails, you may send people to my house ASAP as my helper is always at home when I am at work.
Regards
Nomvula
Cosmopolitan Projects's replyOfficial
28 Feb 2019, 16:02Thank you, I have asked for a senior electrician to be in attendance so we can get a report. I expect it may be tomorrow or Saturday morning.
I will mail you as soon as I hear.
Kind regards
isalina
I will mail you as soon as I hear.
Kind regards
isalina
Cosmopolitan Projects's reply28 Feb 2019, 16:02
Official
Thank you, I have asked for a senior electrician to be in attendance so we can get a report. I expect it may be tomorrow or Saturday morning.
I will mail you as soon as I hear.
Kind regards
isalina
I will mail you as soon as I hear.
Kind regards
isalina
NM
Nomvula M's updateReviewer Update
01 Mar 2019, 12:36Hi Isalina
If they will not be able to attend to it today then they must reschedule for next week during the week. People I have dealt with from Cosmo were never on time and I don't want to be kept waiting, weekends are family time for me.
Yesterday when I got home the electricity keypad was off again, please add that on my list of things to be attended as well and note that this is the second time I have had the keypad go blank in which I logged a request to be fixed.
Regards
Nomvula
NM
Nomvula M's update01 Mar 2019, 12:36
Reviewer Update
Hi Isalina
If they will not be able to attend to it today then they must reschedule for next week during the week. People I have dealt with from Cosmo were never on time and I don't want to be kept waiting, weekends are family time for me.
Yesterday when I got home the electricity keypad was off again, please add that on my list of things to be attended as well and note that this is the second time I have had the keypad go blank in which I logged a request to be fixed.
Regards
Nomvula
Cosmopolitan Projects's replyOfficial
01 Mar 2019, 15:22Good Afternoon
Our ref: 1408 Wat
Per mails and telephone convesations, we confirm that we have finalized the appointment to meet with you at your house on Monday.
We are sure our quality control senior electrician will get to the bottom of these electrical issues.
Kind regards
Isalina Barreto
Our ref: 1408 Wat
Per mails and telephone convesations, we confirm that we have finalized the appointment to meet with you at your house on Monday.
We are sure our quality control senior electrician will get to the bottom of these electrical issues.
Kind regards
Isalina Barreto
Cosmopolitan Projects's reply01 Mar 2019, 15:22
Official
Good Afternoon
Our ref: 1408 Wat
Per mails and telephone convesations, we confirm that we have finalized the appointment to meet with you at your house on Monday.
We are sure our quality control senior electrician will get to the bottom of these electrical issues.
Kind regards
Isalina Barreto
Our ref: 1408 Wat
Per mails and telephone convesations, we confirm that we have finalized the appointment to meet with you at your house on Monday.
We are sure our quality control senior electrician will get to the bottom of these electrical issues.
Kind regards
Isalina Barreto
NM
Nomvula M's updateReviewer Update
07 Mar 2019, 15:38hi Isalina
Cosmo politan quality control senior electrician did come through to my house to conduct an assessment and more than 5 electrical faults were detected in which the electrician that wired my house made and resulted in my asset being damaged. I was advised that the report will be sent through to you guys and you will then contact me, I believe you guys have received the report may I then get a report back on what will be done to resolve this issue.
The geyser has been fixed and seems to be in order- Thank you.
Garden tap was installed- Thank you.
I still have the following issues outstanding and need urgent assistance;
Electricity pad is off- we might run out of electricity any day from now and will not be able to load.
Bathroom basin is now leaking even more
Outside base has not been cemented to close leaks as well
Toilet door still needs to be fixed
I also forgot to mention the following on my first query;
4 pre-fab wall pallets are cracked and need to be replaced- this was spotted when the handover inspection was done but no one came to replace them.
I also need Cosmo to clean the dumping area outside my house. Sky City is flooded with flies, when will pest control be done? Because I believe that's exactly what that place needs.
NM
Nomvula M's update07 Mar 2019, 15:38
Reviewer Update
hi Isalina
Cosmo politan quality control senior electrician did come through to my house to conduct an assessment and more than 5 electrical faults were detected in which the electrician that wired my house made and resulted in my asset being damaged. I was advised that the report will be sent through to you guys and you will then contact me, I believe you guys have received the report may I then get a report back on what will be done to resolve this issue.
The geyser has been fixed and seems to be in order- Thank you.
Garden tap was installed- Thank you.
I still have the following issues outstanding and need urgent assistance;
Electricity pad is off- we might run out of electricity any day from now and will not be able to load.
Bathroom basin is now leaking even more
Outside base has not been cemented to close leaks as well
Toilet door still needs to be fixed
I also forgot to mention the following on my first query;
4 pre-fab wall pallets are cracked and need to be replaced- this was spotted when the handover inspection was done but no one came to replace them.
I also need Cosmo to clean the dumping area outside my house. Sky City is flooded with flies, when will pest control be done? Because I believe that's exactly what that place needs.
Cosmopolitan Projects's replyOfficial
07 Mar 2019, 16:08Dear Client
This post has been received.
This post has been received.
Cosmopolitan Projects's reply07 Mar 2019, 16:08
Official
Dear Client
This post has been received.
This post has been received.
Cosmopolitan Projects's replyOfficial
20 Apr 2019, 14:27Dear Nomvula M
Our *** Waterval
Closure:
Subsequent to your above post we have taken measures to assist with pest control regards the flies caused by close by agricultural activity.
Per our electrical contractor we confirm that you have been compensated for your asset for that was damaged.
We have all outstandings as finalized. We close our file in this regard.
Should there be anything further please contact our client service team on ***.
Kind regards
Isalina
Our *** Waterval
Closure:
Subsequent to your above post we have taken measures to assist with pest control regards the flies caused by close by agricultural activity.
Per our electrical contractor we confirm that you have been compensated for your asset for that was damaged.
We have all outstandings as finalized. We close our file in this regard.
Should there be anything further please contact our client service team on ***.
Kind regards
Isalina
Cosmopolitan Projects's reply20 Apr 2019, 14:27
Official
Dear Nomvula M
Our *** Waterval
Closure:
Subsequent to your above post we have taken measures to assist with pest control regards the flies caused by close by agricultural activity.
Per our electrical contractor we confirm that you have been compensated for your asset for that was damaged.
We have all outstandings as finalized. We close our file in this regard.
Should there be anything further please contact our client service team on ***.
Kind regards
Isalina
Our *** Waterval
Closure:
Subsequent to your above post we have taken measures to assist with pest control regards the flies caused by close by agricultural activity.
Per our electrical contractor we confirm that you have been compensated for your asset for that was damaged.
We have all outstandings as finalized. We close our file in this regard.
Should there be anything further please contact our client service team on ***.
Kind regards
Isalina