FT
Fhulufhelo T

1 reviews | Active since May 2011

12 Apr 2022, 12:47

Living in filth thanks to Cosmo

I bought a house in Capital view and I moved in on the 18th of March. I've reported a couple of things of which they came and fixed. Until I reported a blocked drainage, thats where the problem started. I have been been sitting with a blocked drainage for two weeks now, I can't flush my toilets because the water fills up the bowl. I can't use the shower, bathtub, kitchen sink to avoid adding any more water in the drainage system. I have gone back to using a plastic tub for bathing and washing dishes and throwing water outside. The waste is running all over the yard and Cosmo does not seem interested in assisting me.

When I first reported the drainage problem, they sent people who informed that it's not their problem it's the municipality problem.They said the main sewage like is blocked. I reported the issue to the municipality and they came the same day only to tell me that it cosmo's problem. I have been begging cosmo to come and assist and they just say they will send someone to no avail. My house smells like sewage and there is nothing I can do about it. I am currently staying in filth and It does not look like I will get help anytime soon.

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Replies (4)
Cosmopolitan Projects
Cosmopolitan Projects's reply12 Apr 2022, 13:58
Official
Dear Fhulufhelo T

CV8435

I acknowledge receipt of your complaint. 

I have spoken to the plumber who went to your house to assist and I am really sorry that you are being so inconvenienced. 
I am busy with your case to get you assisted ASAP and will be contacting you shortly 

Kind regards
Mechelle Miles

Cosmopolitan Projects
Cosmopolitan Projects's reply12 Apr 2022, 14:17
Official
Dear Fhulufhelo T

Thank you so much for taking my call. 

As discussed with you, we have someone on their way to you right now to solve this issue for you. 

Once again, we apologise for the inconvenience you have suffered. 

Kind regards
Mechelle Miles
FT
Fhulufhelo T's update14 Apr 2022, 08:32
Reviewer Update
Thank you so much Mechelle Miles for your prompt assistance regarding the blocked drain issue I had. Contractors came yesterday 13/04/2022 and unblocked my drainage system, thanks to you. Everything is back to normal and I am very happy.
Cosmopolitan Projects
Cosmopolitan Projects's reply14 Apr 2022, 09:09
Official
Dear Fhulufhelo T

CV8435

Thank you Fhulufhelo and you are most welcome. 

Kind regards 
Mechelle Miles