Leopards Rest maintenance service dissapointing!

I recently moved into a house at Leopards Rest Security Estate in Dec 2018... As much as I anticipated with a newly built home... What I didn't expect is the length of time it takes to resolve... I've had a broken roof tile since I moved in... Leaking pipes... Electrical problems just to name a few... I tried speaking to my sales agent Refiloe... She referred me to the office secretary... Wrote down all the problems and was told to expect a resolution within the week... It's March and I'm still waiting... I was then referred to Mr Basson... This is still in December with whom I discussed my issue with... Who then said he would send an electrician as that was what was most urgent at the time, the electrician came butI'm still having electrical problems by the way.... I called Mr Basson in January and before I could even explain my situation he was referring me to an 086...number which I called... I spoke to a guy named Vick... Very condescending guy by the way... I couldn't even explain to him what my issue was as it seemed like he wanted to lead the conversation to suit him... I gave in because I needed assistance and really, I was the one disadvantaged at the time and needed to solve the most urgent issue which was this leaking roof... He gave me a reference number 9587 and and to this day in March I'm still waiting.... Called Mr Basson on 4 March 2019 and he seemed surprised that I wasn't assisted yet and promised to follow up ... He then told me to call him on 5th march at 12noon if no one has followed up... I couldnt not get a hold of him and sent a message... It's Friday 8th of much and no action has been taken... I find their service dissapointing to say the least...