1 reviews | Active since Jul 2019
lack of service
Hi All
One thing in all this processes , every call I have received no one deemed to see fit that they apologise for no communication
I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution.
My first contact with your Company since from June 2018 through the contact centre till Mon 2018/12/10 11:24 AM attached are the emails of communication came to the offices in Bedfordview where met up with Monica , sweet lady assisted till date, the fact you do not explain each and every process with customer, either applying nor browsing around its totally wrong, either way. I have no forfeited the house I’ve been waiting for since the inception the application and the congratulations of being approved by your own staff members , all the running arounds with the tedious process of sending all updated documents, money spent in ensuring the process gets done was for nothing. This current waiting period last spoke to Wayne on the 5th of July 2019 till today still expecting his phone call.
You Guys have kept my hopes high in me getting this house nor stand number mentioned in subject, only to find out that I’m waiting for nothing, till ISALINA called today confirming that finance already cancelled long ago.
I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.
DISAPPOINTED EXTREMELY!!!! NOW THAT I WAS CORNERED AND FORCED TO REQUEST FOR MY MONEY BACK BECAUSE OF LAZINESS AND NON COMMUNICATION TILL THE FINAL HOUR NOW BACK TO THE DRAWING BOARD ALL OVER AGAIN
14 MONTHS OF HOPE DOWN THE DRAIN
Our ref: 36728 Pro
Problem: Collapsed Transaction
We have discussed this matter telephonically and via email today.
Subsequent to speaking to you, I have spoken to the marketing team involved on this transaction. Iunderstand that there had been constant feedback and several attempts to 'rescue' the sale.
The timing was very unfortunate, when your application was submitted in March, you did qualify for the Flisp Goverment subsidy, in place, specific to assist persons with affordability challenges, to qualify to buy.
Unfortunately, the very next month, April, you received a salary increase. Due to this you no longer qualified for the subsidy.
Since then there was several avenues attempted to try and recover losing this transaction. However there seems no way to raise the shortfall needed due to Flisp no longer being available.
We do appreciate you are deeply unhappy in losing the stand initially allocated to you. In the same vein we are also not happy to lose you as a client. Your time, which you feel is wasted and down the drain, is felt by us too. Our entire team invested plenty time and effort to try and make this happen.
We can only apologize for the dissapointment you experience at this time.
We wish you the best if finding the right home in the near future.
Kind regards
Isalina Barreto
Our ref: 36728 Pro
Problem: Collapsed Transaction
We have discussed this matter telephonically and via email today.
Subsequent to speaking to you, I have spoken to the marketing team involved on this transaction. Iunderstand that there had been constant feedback and several attempts to 'rescue' the sale.
The timing was very unfortunate, when your application was submitted in March, you did qualify for the Flisp Goverment subsidy, in place, specific to assist persons with affordability challenges, to qualify to buy.
Unfortunately, the very next month, April, you received a salary increase. Due to this you no longer qualified for the subsidy.
Since then there was several avenues attempted to try and recover losing this transaction. However there seems no way to raise the shortfall needed due to Flisp no longer being available.
We do appreciate you are deeply unhappy in losing the stand initially allocated to you. In the same vein we are also not happy to lose you as a client. Your time, which you feel is wasted and down the drain, is felt by us too. Our entire team invested plenty time and effort to try and make this happen.
We can only apologize for the dissapointment you experience at this time.
We wish you the best if finding the right home in the near future.
Kind regards
Isalina Barreto